New York Unemployment

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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Will my 2020 work history qualify for a new ny unemployment claim?

The October deadline is getting closer and I'm trying to figure out if I can file a new claim. I worked for about 8 weeks back in 2020 and earned approximately $8,400 total. Does anyone know if this would make me eligible for a new claim? What factors does ny unemployment look at when determining qualification for new benefits? I'm not sure if my short work history is enough or what the minimum requirements are. Thanks for any help!

Everyone keeps talking about 'quarters' but let me make it simple: 8 weeks of work from 2020 is NOT gonna qualify you for a new claim in 2023. Period. Those wages are way too old to count in your base period. The base period only includes the last 4-5 quarters before you file, so at most they go back about 15 months. Your 2020 work was like 3+ years ago now.

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Man, I feel this. I worked only 10 weeks last year and didnt qualify either. The whole system is set up to make it as hard as possible to actually get benefits. And good luck getting thru to anyone on the phone who can actually explain anything clearly. The entire ny unemployment system needs a complete overhaul.

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For real! How are people supposed to survive when the safety net has so many holes in it? ๐Ÿ˜ก

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NY unemployment site suddenly missing captcha - can't login to certify

The weirdest thing just happened with my weekly certification. I went to log in like I always do but the captcha that's normally next to the login fields is completely gone. When I try to enter my username and password and click login anyway, it gives me an error saying I didn't complete the captcha. But there literally is no captcha showing up on my screen for me to complete! I've tried refreshing the page like 20 times, cleared my cache, tried different browsers (Chrome, Firefox, even Edge), and even tried on my phone instead of my computer. Same issue everywhere - no captcha appears but it demands I complete one. Anyone else experiencing this or know what's going on? I need to certify this week and I'm freaking out because I can't even get into the system.

My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!

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Call the telecert automated line at 888-581-5812 to file by phone! You don't need to talk to anyone, just follow the prompts. I always use it because the website is so unreliable.

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this is the answer right here! telecert never fails

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Telecert is so much easier. I haven't used the website in months

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Stuck trying to scan ID for NY unemployment verification - where is the scan button??

I've been going in circles for 2 days trying to verify my identity for my unemployment claim. Got laid off in September due to budget cuts and finally applied last week. Everything was going fine until I reached the ID.me verification step. Created my account, got to the security questions part, but I can't for the life of me find where to actually scan my driver's license. I keep getting sent back to the same dashboard page! Clicked every possible link and button but there's no option to upload or scan ID documents. The verification status just says "incomplete" but gives no instructions on how to actually complete it. Anyone else get stuck at this point? I've tried on my laptop, phone, different browsers... nothing works. My benefits are on hold until this verification goes through and I'm getting desperate. Called the help number but just get recordings. How do you actually get to the scanning part??

When all else fails with the online stuff, I found the only real solution is talking to an actual human. After weeks of trying, I finally used claimyr.com and got a callback from unemployment in less than an hour. The agent helped me complete the verification over the phone and released my payments the same day. Sometimes you just gotta bypass the broken online systems completely.

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Not at all! It literally just holds your place in line and calls you when an agent is available. Saved me from waiting on hold for hours. My benefits got released right after talking to the agent they connected me with.

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Waited MONTHS trying to fix my identity verification issues. Wish I'd known about this sooner!

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Some phones cameras don't work with ID.me for some reason. My iPhone 7 would never pull up the camera but my friends newer Android worked fine. Try borrowing someone's phone maybe?

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Certified on Sunday but NY unemployment system now showing 'enter for benefits' instead of 'processing'

Just completed my weekly certification this past Sunday like I always do. Usually after I certify, my account shows 'processing' for a few days until the payment goes through. But I logged in today (Wednesday) to check on things and suddenly it's showing 'enter for benefits' again, like I never certified at all! I double-checked my confirmation number from Sunday and definitely completed everything correctly. This has never happened in the 4 months I've been on unemployment. Tried calling the helpline but couldn't get through to anyone after waiting 45 minutes. Anyone else experiencing this? Does this mean I need to certify again or would that mess things up even more? Really need this payment to come through for rent next week.

typical new york unemployment nonsense. been dealing with this system for too long. sometimes when you finally get through to a rep they'll tell you they can see you certified even when the system doesn't show it. their computer system is from the stone age i swear

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I've been on UI for 6 months and had this happen twice. Both times I just waited and it fixed itself after 2-3 days. Don't certify again - just be patient. If it doesn't fix itself by Friday then start worrying.

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I hope you're right! Will try to be patient but rent is due soon so I'm stressing.

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Confused about 'credit to account' on NY unemployment tax transcript - where's this money?

Last week I checked my tax transcript on the IRS website to make sure everything was good with my return. I noticed there's something called a "credit to account" for about $1,160 that seems related to unemployment taxes I paid. This showed up from November, but I can't find any kind of actual balance or account where this money might be. The IRS website is so confusing and there's no clear explanation of what "account" they're even talking about. I've never seen this money - is it supposed to be refunded to me? Does it go toward future taxes? I tried calling the IRS but after waiting for 2 hours I got disconnected. I filed my taxes in April with the unemployment income included, and I don't understand if this credit means I'm owed money or what. Has anyone dealt with this before with unemployment tax credits?

This systems so broken that my 68 year old mother figured out how to use Twitter just to publicly complain to get the attention of our state rep after 4 months of no unemployment benefits or tax refunds ๐Ÿ˜‚๐Ÿ˜ญ The sad part is that actually worked!

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Your mom is a genius! Social media callouts sometimes work better than official channels these days ๐Ÿ‘

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No joke, I emailed my state senator after 3 months of nothing and suddenly my issues were fixed in 48 hours. The system works... just not the way it's supposed to ๐Ÿ™ƒ

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check if u qualify for the Taxpayer Advocate Service - they help people experiencing financial hardship due to tax issues. if ur waiting on this money for essential needs, they might expedite ur case.

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