New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Luca Romano

Got paper check instead of direct deposit for NY unemployment with confusing payment history from 2020-2021 showing random transactions - anyone else's payment method switched?

So frustrating! I selected direct deposit for my unemployment but got a paper check in the mail today (9/15). My payment record shows a release date of 7/25 but I didnt get anything in my bank account. The weird part is that my tax refund from the state went directly to my account no problem! Looking at my payment history is so confusing - there's a bunch of random amounts being added and subtracted: 04-27-2020 $0.00 04-27-2020 $0.00 01-18-2021 -$1,200.00 01-04-2021 $1,200.00 01-18-2021 $0.00 04-12-2021 -$1,339.00 08-30-2021 -$2,185.00 08-30-2021 $0.00 08-20-2021 $2,206.48 08-30-2021 -$21.48 I don't understand why there are entries from April 2020 showing $0.00 twice. Then in January 2021, it shows $1,200.00 added on 01-04-2021, but then that exact amount (-$1,200.00) was removed on 01-18-2021, followed immediately by another $0.00 entry that same day. The April 12th entry shows another deduction of -$1,339.00 with no explanation. Then August gets really weird - on 08-20-2021 they added $2,206.48, but then on 08-30-2021, they deducted -$2,185.00, followed by a $0.00 entry, and then another small deduction of -$21.48 on the same day. Those last two deductions total exactly what they added on 08-20! Not sure what all these transactions mean but at least I finally got paid. Has anyone else had their payment method randomly switched? I'm concerned there might be something wrong with my direct deposit information in their system since they clearly have my bank details for tax refunds.

anyone else notice how the payment history makes ZERO sense? My account shows random negative amounts too. One agent told me it's just how their accounting system works - the negatives aren't actually taking money from you, it's just their weird way of tracking adjustments.

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I asked about this when I finally got through. The negative entries are internal accounting adjustments. They don't affect your payment - just how they track it in their system.

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So I was about to throw my phone after 4 hours on hold with ny unemployment when my buddy told me about claimyr.com. Complete game changer - got a call back with an actual agent on the line within the hour. Explained my direct deposit issue and they fixed it right there. My next payment went straight to my bank account like it was supposed to.

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It literally just gets you past the hold time. They don't promise to fix your claim - just to get you to an actual human who can help. For me it was worth it after wasting DAYS on hold.

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THIS!!! I wasted THREE DAYS trying to get through before using Claimyr. Best decision ever.

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Giovanni Colombo

Confused about NY unemployment tax exclusion and if it's already in my refund

So I lost my job back in February 2021 and collected ny unemployment for about 5 months before finding work again in July. I waited until the beginning of April 2022 to file my taxes because I kept hearing rumors about some kind of unemployment tax break coming. When I finally filed through TurboTax on April 3rd, there was some notification about a $10,400 tax exclusion on unemployment income. My refund ended up being about $2,900 which seemed higher than I expected. Now I'm seeing posts where people are getting extra refunds from the IRS for this unemployment tax thing, but I'm not sure if I'm supposed to get one too or if mine was already calculated in my original refund since I filed late. Has anyone else filed in April who can confirm if the exclusion was automatically applied? Or should I be expecting another check at some point?

TurboTax user here - filed April 10th and can confirm that the exemption was automatically included in my calculations. You can check by looking at your tax forms in your TurboTax account. The unemployment income should show the reduced amount.

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Thanks! Just checked mine and you're right, it shows the reduced amount.

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Has anyone actually received a straight answer from calling NY unemployment about this? Their phone system is an absolute nightmare... 😤

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I've literally never gotten through to a human on that line. It's like they don't exist

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They exist! Just hidden behind an impossible phone system. Try claimyr - totally worth it to actually talk to someone.

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Sofia Perez

NY Unemployment Payment Not Showing for Week After 8/15 - Still Showing Previous Payment from 8/16 Instead of Current Week

Just certified for my weekly unemployment on Sunday and I'm having a weird problem. The system is still showing last week's payment from 10/18/2021 that was released on 10/19/2021, but nothing for this current week. My account details show: Start/Effective Date: 07/26/2021 Benefit Year Ending Date: 07/31/2022 Weekly Benefit Amount: $468.00 Maximum Amount Payable: $12,168.00 Effective Days Remaining: 101 According to the system, I last certified for benefits for the week ending 08/15/2021, and my payment for that week was released on 08/16/2021. I certified on time like always and I didn't work or change anything. The system usually updates by Tuesday with my new payment. When I log into uihp2.labor.ny.gov, I can see all my information, including the note about Weekly payments for $600 showing "O" under the "Effective Days" column, and Debit Card or Direct Deposit under the "Type" column, which are the Federal Pandemic Unemployment Compensation (FPUC) payments. I understand that each day in a week (Monday through Sunday) that I qualify for benefits is called an effective day, with a maximum of 4 effective days each week. I know I need to qualify for all 4 effective days to receive my total weekly benefit rate. But I haven't worked at all, haven't received vacation pay, and have been available every day. Has anyone else experienced this delay? Is the NY unemployment system having issues this week or should I be worried something's wrong with my claim? Usually by 6:37 my payment information would have updated.

Is mercury in retrograde or something?? 🪐 Seems like EVERYONE is having unemployment issues this week!

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lollll i was thinking the same thing. maybe it's a full moon 🌕

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did u get a message in ur inbox on the website? sometimes they send notices about payment holds there and its easy to miss

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I checked and there's nothing new in my inbox. Just old generic messages.

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Zoe Christodoulou

NY unemployment BYE date confusion - certified but no payment after trying to file new claim

My benefit year ended on 10.23. After certifying that week, the system directed me to a link for additional information. I followed instructions and clicked 'file new claim', completed the ID.me verification process, and continued as directed. However, when I reached the final step, the system told me 'you cannot file a new claim, you already have a claim on file.' My payment went through normally that week, so I thought everything was resolved. But when I certified again this week, I got the same message, and now I don't see any funds released in my account. I've been trying to call for days with no luck getting through to anyone. Before my BYE date, I did speak with a representative who confirmed I would be eligible to continue receiving benefits after filing a new claim. Now I'm confused whether my claim is just pending or if I missed a step somewhere. Has anyone dealt with this situation recently?

try reaching out through twitter @NYSLabor - sometimes they respond faster there than on phone. include your full name, last 4 of SSN, and problem in a DM (not public tweet!!

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This EXACT thing happened to my husband in october. His BYE date hit, he did the id.me, tried to file new claim, got that error message. Then got payment one week but not the next. We were totally confused. Turns out the UI system was doing a "soft BYE review" (thats what the agent called it) where they dont make you actually submit a whole new claim but just verify identity. But the messaging is TERRIBLE. Took us calling everyday for a week but when we got thru the agent released all payments in about 5 mins. Use claimyr.com if you're desperate - thats how we finally got someone.

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That's really helpful to know - did he just have to verify his identity with the agent or was there something else they needed from him?

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the agent just had to push it through on their end. they could see the identity verification was done, system just needed a human to approve it 🙄

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Connor O'Neill

Certified but no payment in my account - need ny unemployment phone number asap

Just certified for my weekly benefits on Sunday as usual, but didn't get my payment deposited today like I normally do. The website shows I successfully certified but there's no payment status and nothing hit my bank account. This has never happened before in the 4 months I've been on unemployment. I'm starting to worry because I have rent due this friday and I'm counting on this money. Does anyone know the direct number to call? I had it saved somewhere but can't find it now. Getting really stressed out about this.

I'm in the same boat!! Certified Sunday and no money today. Usually hits my account by 9am without fail. Something is definitely up with the system this week.

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At least I'm not alone! Let me know if yours shows up tomorrow maybe?

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Will do. If not im gonna have to call, which is like my worst nightmare lol. Been on unemployment since August and this is the first time it's happened.

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Sometimes the labor department puts random holds on accounts for "verification" and doesn't even notify you. Happened to me twice. Only way to fix is calling... good luck with that 😑

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