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Have you tried reaching out to your local state representative? That's what finally worked for me after waiting 2 months. They have special contacts at unemployment and can often speed things up when there's a legitimate hardship.
I hadn't thought of that! How do I find my rep?
Google "find my NY state assembly member" - they have forms on their websites specifically for unemployment help
This happened to me last year! Having a baby due and waiting on backpay was so stressful. I ended up getting through to someone who helped after I mentioned I was about to lose my apartment. Took about 5 weeks total from first payment.
Ugh 5 weeks still seems so long. Did you just keep calling until you got through?
Honestly I used claimyr.com because I was desperate and couldn't sit on hold for hours with a toddler running around. Got through same day.
Quick question - did you recently change your address, phone number, or banking info? Sometimes that triggers their fraud detection system.
I did change my phone number about a month ago! Could that really cause all this?
100% yes. Their system flags any changes to contact info as potential fraud. When I updated my address I got the same alert.
protip: call your local state representative's office. seriously. i was dealing with this exact issue for weeks, called my assemblyman, and they have special contacts at unemployment that fixed it in 2 days. worth a shot!
IMPORTANT TIP: If you call, DO NOT listen to the recording that says they'll call you back. That callback system is completely broken for the tourism recovery program. I waited 3 weeks for a callback that never came. You need to stay on the line no matter how long it takes. I know it sucks but that's the only way to actually reach someone. Or try that claimyr.com service someone mentioned above - seems to work for getting through the phone maze.
Ugh good to know. I've been hanging up when it offers the callback. I'll try to stay on the line tomorrow.
This is exactly why I ended up using Claimyr - I was tired of waiting on hold for hours or getting disconnected. They just handled the waiting for me.
ok i worked at the call center for ny unemployment briefly (quit cuz it was awful) and i can tell you the tourism recovery program is a MESS. the funds came from a different bucket than regular unemployment so it goes through extra steps. docusign forms go to one team, then verification, then payment processing. each handoff adds weeks. if anything is slightly off or needs verification, it goes to the back of the queue. best advice: call and specifically ask if your docusign was received properly and if there are ANY flags or holds.
np! one more tip: if you get a rep who seems clueless (many are new), politely ask to speak with a tier 2 specialist. they have more access and training on the tourism program specifically.
u should try claimyr.com - literally just used it yesterday after seeing someone recommend it here. it calls unemployment for u and then rings your phone when someone picks up. got through to an agent in about 45 mins (they were on hold so i didnt have to be). agent fixed my issue right away once i explained everything.
yeah it actually works! they just do the hold time for you. i was skeptical too but i was desperate after not getting paid for 6 weeks
Ana Rusula
Faxing (yes, FAXING in 2022 🤡) a letter explaining your situation sometimes works. The fax number is on their website. Include your claim ID, last 4 of SSN, and detailed timeline. Sounds crazy but it worked for me when nothing else did.
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Fidel Carson
•Who even owns a fax machine anymore? 😂 You can use online fax services though.
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Ana Rusula
•I know right?? I used an online fax service. The govt is truly stuck in 1995 lmao
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Isaiah Sanders
Have you checked your bank info is correct in the system? I had a friend who waited months only to find out they had transposed two digits in their account number.
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Beatrice Marshall
•Just double-checked and the account/routing numbers are correct. Good suggestion though!
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