
New York Unemployment
CommunityGovernment Services


Ask the community...
My cousin started getting unemployment benefits after being laid off from his restaurant job last November. He found part-time work in May, so he stopped claiming. Now he's been let go again in August and tried to reopen his claim, but the system is forcing him to verify through ID.me first. When he tries to set up the account, he gets this message saying there's already an account with an email address he's never used before! We've been trying to get this fixed for almost a month. Called NY unemployment 8 times and they keep saying that only ID.me can fix this issue, but ID.me only responds through email. All we've gotten is an automated response saying "we'll be in touch" over 3 weeks ago. Meanwhile he's going on 6 weeks with no income and rent is due. Has anyone dealt with this ID.me duplicate account issue? How long did it take to resolve? I'm seriously worried he's gonna get evicted before this gets fixed.
So I filed my taxes in February this year and included my unemployment income from 2022. I know the IRS announced they're doing some kind of automatic adjustment/refund for taxes paid on unemployment benefits, but I haven't seen anything yet. Its been 4 months now since they announced this! My account on the IRS website still shows nothing about an additional refund. I claimed about $13,400 in unemployment last year after being laid off from my construction job. Anyone from New York actually get their unemployment tax refund yet? If so, how long did it take? Starting to wonder if I need to call them or if I'm just being impatient...
Anyone else worried they'll send the refund to an old bank account? I changed banks since I filed ๐ฌ
I stopped filing for unemployment about 4 months ago after finding a new job. However, there was a period of 7 weeks where I was told I'd receive backpay for a processing delay they admitted was their fault. The agent I spoke with in July assured me the money would eventually be released, but I've checked my payment history several times and still nothing shows up. My concern is that since I'm no longer actively claiming, maybe the back payments won't appear in my regular payment history anymore? Has anyone received backpay after their claim was no longer active? Do I need to look somewhere else to see if they processed it? It's about $2,850 that I'm still owed and I honestly need that money to catch up on bills I fell behind on while waiting.
Just a heads up, there's been some system maintenance and updates going on recently. My friend's backpay randomly appeared after 4 months of nothing, and customer service said it was because they finally finished updating some old claims after a system update.
After trying to get through to someone at unemployment for literally 4 months, I finally spoke with an agent yesterday who told me I didn't meet the wage requirements for the quarter I filed in (July 2023). Apparently none of my previous calls flagged this issue! The agent suggested that I request to have my claim backdated to April, when I would have qualified based on my work history. Just submitted the backdating request through the ny unemployment website portal this morning. Has anyone else gone through this backdating process for similar reasons? How long did it take? Any advice on what else I should be doing while I wait?
Been there done that got the t-shirt. I spent 7 MONTHS fighting with ny unemployment over a similar issue. Got told different things by different reps every time I called. Finally just filed a new claim altogether when a new quarter started. The whole system is a joke.
Try reaching out on Twitter too. Sounds weird but I @ mentioned NYSDOL in a tweet about my backdating issue and someone from their social media team actually helped escalate my case. Worth a shot if everything else fails.
Filed my unemployment claim back in November after getting let go from my retail job. It's now almost April and I still haven't received a single payment. My rent is piling up and I'm about to get evicted. After weeks of trying to reach someone at unemployment with zero luck, I finally called the governor's office out of desperation last week. Someone from DOL actually called me back yesterday and asked me a bunch of questions about my claim. They told me my case would be "expedited" but didn't give me any timeline or details. Has anyone gone through this process before? Will this actually help get my money faster or is this just another runaround? At this point I don't know what else to do.
there's a backdoor phone number that sometimes works better than the main line: [redacted]. I got through in 45 mins last week.
Freya Thomsen
Check if your cousin's SSN has been leaked in any data breaches. Go to haveibeenpwned.com and enter his email - if it's been in any breaches, that might explain how someone got his info. My husband had the same ID.me issue and it turned out his data was leaked in the Equifax breach years ago.
0 coins
Omar Zaki
lmao welcome to the ny unemployment experience ๐คก where nothing works and nobody cares. took me 4 months to get my benefits after identity issues. best advice: document EVERYTHING. every call, email, letter. you'll need it when they inevitably lose your info or claim they never received it.
0 coins
Omar Zaki
yeah it's totally insane. the only thing that finally worked was getting my case escalated to a supervisor. but it's like impossible to get to one unless you know someone or get lucky with the right agent.
0 coins
Paolo Ricci
This is why I ended up using claimyr.com - I couldn't keep playing the call lottery hoping to get through. Their service connected me with an agent who transferred me to a supervisor right away.
0 coins