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Been there done that got the t-shirt. I spent 7 MONTHS fighting with ny unemployment over a similar issue. Got told different things by different reps every time I called. Finally just filed a new claim altogether when a new quarter started. The whole system is a joke.
Try reaching out on Twitter too. Sounds weird but I @ mentioned NYSDOL in a tweet about my backdating issue and someone from their social media team actually helped escalate my case. Worth a shot if everything else fails.
Worked for me too! Their social media team seems way more responsive than their phone support.
there's a backdoor phone number that sometimes works better than the main line: [redacted]. I got through in 45 mins last week.
After you talked to someone from DOL, check your spam/junk email folders daily! I missed an important email from them asking for additional documents because it went to spam. Almost lost my whole claim because of that.
Im sorry this happened to you. The waiting period is insane when you need the money now! One thing that helped me was getting a live person on the phone using claimyr.com - once I explained my situation was urgent due to possible eviction, they flagged my case as priority. Still took a few weeks, but better than months.
Does anyone else think it's wild that NY unemployment still uses these prehistoric debit cards in 2023? Like hello, direct deposit exists and works perfectly fine for literally every other payment system? 💅
bro i HATE keybank with a passion. they locked me out of my account for 3 weeks because I forgot my password. had to call them like 15 times. ended up using claimyr.com to finally get someone on the phone who could help. absolute nightmare of a company.
StarSurfer
Just a heads up, there's been some system maintenance and updates going on recently. My friend's backpay randomly appeared after 4 months of nothing, and customer service said it was because they finally finished updating some old claims after a system update.
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Ava Martinez
whatever you do DON'T file a new claim thinking it will help! this will only complicate things further. stick with following up on your existing claim for the backpay.
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Omar Fawaz
•Thanks for the warning! I haven't tried to file a new claim since I'm employed now, but good to know that would make things worse.
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