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Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!
After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.
Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.
I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄
Everyone keeps talking about 'quarters' but let me make it simple: 8 weeks of work from 2020 is NOT gonna qualify you for a new claim in 2023. Period. Those wages are way too old to count in your base period. The base period only includes the last 4-5 quarters before you file, so at most they go back about 15 months. Your 2020 work was like 3+ years ago now.
Man, I feel this. I worked only 10 weeks last year and didnt qualify either. The whole system is set up to make it as hard as possible to actually get benefits. And good luck getting thru to anyone on the phone who can actually explain anything clearly. The entire ny unemployment system needs a complete overhaul.
Hailey O'Leary
Have you tried calling your local congressman or representative? Their offices often have connections with both unemployment AND the IRS. I did this last year when I couldn't get through to either and my rep's office fixed both issues within 2 weeks.
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Cedric Chung
Just a heads up - NY unemployment has a separate number for claims with specific issues. Depending on what your problem is, calling that number instead of the main one might be more successful. You can find the different department numbers on their website.
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