


Ask the community...
Try calling your local unemployment office directly. Sometimes they can override the KeyBank hold. the numbers for local offices aren't posted prominently but you can find them with a bit of googling. I got helped way faster this way.
Try logging in at exactly midnight on Sunday when the system resets for the week. That's when the servers are least crowded and you might be able to get your certification through without errors. Worked for me!
After trying for weeks I finally just broke down and found another job because dealing with unemployment was a second full-time job itself. The system is broken beyond repair at this point.
I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho 🙄
My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!
JaylinCharles
Try Internet Explorer if u have it. I know it sounds crazy but their site is so outdated sometimes the newer browsers don't work right with it.
0 coins
JaylinCharles
•laugh all u want but it worked for me when nothing else did! government sites are stuck in the stone age
0 coins
Eli Wang
•lol i'll try anything at this point! thx
0 coins
Lucas Schmidt
no one knows exactly when the site will be back up. it could be hours or days becuz thats how ny unemployment rolls. ur best bet is to physically visit an office if u need something urgently or use claimyr.com to get ahold of a human. its worth it when ur desperate
0 coins