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Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!
Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.
the nysdol website has a FAQ about this exact situation. from what i remember reading, yes you'll get the $300 for any eligible weeks as long as the system shows you were entitled to regular benefits for those weeks. also make sure they properly coded your hospital stay so you don't get penalized for not doing the work search requirements!
Curious - what industry do you work in? Some sectors qualify for different types of extensions or training benefits that others don't. Might be worth looking into.
I was in hospitality/restaurant management before getting laid off last year. Are there specific programs for that industry?
Have you tried the callback feature on their website? I couldn't get through by phone for weeks, then requested a callback online and actually got one 3 days later. The agent fixed my issue in 10 minutes.
It's buried in there. Go to your dashboard > Contact Us > Request Callback. But honestly if you can't find it just use claimyr.com - it's basically the same thing but actually works reliably.
i had this EXACT problem. turns out my identity verification failed but they never bothered to tell me! I only found out when i finally got through to a tier 2 agent who actually looked at my file. had to upload my drivers license and ss card again. got paid 2 weeks later.
You have to be direct. When they first answer, say "I need to speak with a claims specialist or tier 2 agent about a pending claim that's been approved but not paying." If they say they can help you, say "With all due respect, I've been told multiple times my claim is processing but it's been X months. I need someone who can actually see what's blocking my payments.
Ev Luca
FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.
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Carmella Popescu
•Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop
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Ev Luca
•ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.
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Avery Davis
check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.
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