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Try Internet Explorer if u have it. I know it sounds crazy but their site is so outdated sometimes the newer browsers don't work right with it.
laugh all u want but it worked for me when nothing else did! government sites are stuck in the stone age
lol i'll try anything at this point! thx
no one knows exactly when the site will be back up. it could be hours or days becuz thats how ny unemployment rolls. ur best bet is to physically visit an office if u need something urgently or use claimyr.com to get ahold of a human. its worth it when ur desperate
Key Bank is THE WORST bank ever for unemployment. Once your money hits, consider transferring it out immediately to your regular bank. I had my card frozen randomly twice for "suspicious activity" which was just me buying groceries 🤬
omg SAME happened to me! tried to get gas and card was declined... so embarrassing
their fraud detection is ridiculous. I called and they said any purchase over $100 can trigger it automatically
You should download the Key Bank app if you haven't already. Sometimes deposits show pending there before they actually post to your available balance
Have you tried calling your local congressman or representative? Their offices often have connections with both unemployment AND the IRS. I did this last year when I couldn't get through to either and my rep's office fixed both issues within 2 weeks.
Just a heads up - NY unemployment has a separate number for claims with specific issues. Depending on what your problem is, calling that number instead of the main one might be more successful. You can find the different department numbers on their website.
Called NY unemployment yesterday because I was in the same situation. The agent said the dollar amount on your account is the MAXIMUM you can receive, not a guaranteed amount. You only get what you claim before your BYE date.
Tried calling unemployment for WEEKS with no luck. Finally used claimyr.com after someone here recommended it. Got through to a rep in under an hour who fixed my issue immediately. Worth every penny considering how many hours of my life I wasted trying to call them myself.
Yeah it works. They basically call repeatedly using their system until they get through, then they connect you. Saved me literal days of frustration.
just checked it out. might try this tomorrow cause im at my wits end with these phone lines
Zara Perez
Have you tried the callback feature on their website? I couldn't get through by phone for weeks, then requested a callback online and actually got one 3 days later. The agent fixed my issue in 10 minutes.
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Jacob Lewis
•Wait what callback feature?? I don't see that anywhere on the site
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Zara Perez
•It's buried in there. Go to your dashboard > Contact Us > Request Callback. But honestly if you can't find it just use claimyr.com - it's basically the same thing but actually works reliably.
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Daniel Rogers
i had this EXACT problem. turns out my identity verification failed but they never bothered to tell me! I only found out when i finally got through to a tier 2 agent who actually looked at my file. had to upload my drivers license and ss card again. got paid 2 weeks later.
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Jacob Lewis
•How did you specifically ask for a tier 2 agent? Whenever I call I just get whoever answers
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Daniel Rogers
•You have to be direct. When they first answer, say "I need to speak with a claims specialist or tier 2 agent about a pending claim that's been approved but not paying." If they say they can help you, say "With all due respect, I've been told multiple times my claim is processing but it's been X months. I need someone who can actually see what's blocking my payments.
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