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Have you tried using the "Trusted Referees" option? It's buried in their help section but lets you do a video call with a person who can manually verify you without all the security key stuff. Worked for me when I was stuck in a similar situation.
Pro tip: ID.me works waaaaay better on mobile than desktop in my experience. Also try using cellular data instead of wifi, sometimes that helps bypass some of their weirder security checks.
lol welcome to the wonderful world of ny unemployment where nothing works right and nobody can help u 🤡 been dealing with this nonsense since october
fr unemployment be like: 'sorry we can't pay u but also we won't tell u why' 💀
I had a similar issue and ended up contacting my state assembly person. They have special liaisons with ny unemployment who can actually fix things. Might be worth a try if you can't get through on the phone.
its a mess but there is hope! I was in the same situation. Got $670 when supposed to get $1580. I tried calling for weeks with no luck, then finally used this service called claimyr that got me through to an agent. The person explained that there was a system-wide calculation error they're fixing case by case. She put in a request and I got the rest of my refund 2 weeks later. Check them out at claimyr.com - totally worth it!
So I was about to throw my phone after 3 hours on hold when my friend told me about it. Not a hack, they literally just wait on hold for you. When an agent picks up, they call you. that's it. but whatever, stay on hold all day if you want lol
The NY DOL is running on outdated systems that cant properly calculate these refunds. My friend who works there says theyre completely overwhelmed and prioritizing new claims over fixing old ones. Your best bet is to call and ask specifically for the "tax refund adjustment team" - thats the special unit handling these issues.
I had this exact thing! Bus driver for 7 years and I saw that form too. I couldn't get anyone on the phone so I went to my local workforce office and they told me it was a pandemic thing that doesn't apply to me. You can just ignore it.
Nia Thompson
As a temporary solution, ask a friend if you can use their computer to check your account status online. Sometimes the error is device-specific. And clear your cookies/cache before trying.
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ElectricDreamer
•Tried that already - used my sister's laptop, my phone, the library computer... same error message every time ðŸ˜
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Mateo Rodriguez
Everyone saying call at certain times or try different methods... y'all killing me 😂 We all know NY unemployment phone lines are IMPOSSIBLE regardless when you call. I finally got through using claimyr.com after trying for weeks on my own. talking to an agent got my $ unlocked so fast after two months of nothing. saved my apartment fr
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GalacticGladiator
•another day, another company promising to fix the unfixable unemployment system lol
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Mateo Rodriguez
•So I was about to throw my phone after 3 hours on hold when my cousin told me about it. They don't fix anything themselves - they just get you past the hold time. After that you talk to DOL directly. Was skeptical too but it worked
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