


Ask the community...
someone probably already said this but have you tried resetting your 2FA completely? go to account settings and look for security options, there should be a way to remove all verification methods and start over
pro tip: the id.me help chat is actually better than calling. go to id.me website (not through unemployment) and look for the chat option. still took me 30 mins in queue but they fixed my security key issue without video verification
Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!
Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.
FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.
Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop
ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.
check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.
Has anyone else noticed the system running slower lately? Been taking longer for payments to process the last few weeks. Mine used to hit wednesday mornings now not til afternoon.
i thought it was just me! been waiting longer for everything and the website keeps timing out
It might come Thursday. Monday night certifications often hit my account Thursday morning instead of Wednesday. Their system is finicky like that. Set ur expectations for Thursday just to be safe.
Natasha Petrov
Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!
0 coins
Connor O'Brien
OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology 😡
0 coins
GamerGirl99
•conspiracy theory much? 🙄 its just typical government inefficiency
0 coins
Amina Diallo
•nah man look at the stats! since they implemented id.me the number of people successfully getting benefits dropped like 22%. that aint a coincidence
0 coins