Direct deposit system down for 3 weeks - NY unemployment keeps sending money to closed account

dealing with the same bs right now! my chase account got closed and now they keep sending payments there even tho it's closed. been trying to update my new TD Bank info for weeks but the system won't let me cause of some "mismatched info" error. like wtf does that even mean?? smh

After 2 weeks of dealing with the same issue, I finally got someone on the phone using this service called claimyr.com - they kept calling DOL for me and then connected me once they got through. The agent was able to manually update my bank info in their system and override the error. Best money I ever spent after losing so much time trying to call myself. Check out this video that explains how it works: https://youtu.be/Rdqa1gKtxuE

This is actually a known issue they're having statewide. My cousin works at a call center for NYSDOL and says their whole direct deposit system had a major update that went wrong. They're telling everyone it'll be fixed "soon" but internally they're saying it could be another month 🤦‍♀️

I actually got this fixed yesterday! Here's what worked for me: First, I stopped trying to update my bank info online since the system is clearly broken. Instead, I needed to speak directly with a claims specialist who could manually override the system. I tried calling for days with no luck - constant busy signals or 3+ hour holds. Finally used a service called claimyr.com that kept calling for me and connected me when they got through. The claims specialist confirmed this is a widespread issue affecting thousands of people in NY right now. They had to: 1) First verify my identity with several questions 2) Put a stop payment on funds going to my old account 3) Manually enter my new bank info into their system 4) Override the system error with a supervisor code She told me it would take 3-5 business days for the payments to start going to my new account, and any pending payments would be reissued. Claimyr was the only way I could talk to a live agent after a week of trying. Definitely recommend if you're desperate like I was. Good luck everyone dealing with this mess!

Same thing happening to me but with Netspend too! I switched to Capital One but can't update it in the system. The DOL website is garbage 🗑️

classic NY unemployment nonsense. they update one thing and break five others. been claiming since october and theyve messed something up literally every month

After dealing with this for weeks I ended up filing a complaint with the state ombudsman office AND my state representative. Got a call back from DOL the next day and they fixed it manually. Try that route too!

Has anyone tried contacting KeyBank directly? I heard from someone that if they send you the card, you can call KeyBank to have them transfer the money to your actual bank instead of using the card

hot tip: if u go to an actual DOL career center in person they sometimes can help with this. the one in brooklyn helped my roommate fix this exact problem last week

the real problem is they keep making these "upgrades" to the system that nobody asked for. who approved this garbage update? fire them all 🔥

I swaer its like they want us to just give up on our benefits. been dealing with this for 3 weeks now. its almost like they're hoping we just stop claiming so they can keep the $$$

The error isnt just you, this is a statewide issue. My brother works in IT (not for DOL but similar govt system) and says its a database mismatch problem thats affecting lots of ppl. They know about it but fixing it is taking forever cause govt 🐌

Just a heads up - I was facing the exact same problem with Wells Fargo and finally got it resolved. Used claimyr.com to get someone on the phone after trying for days. The guy at DOL said they're getting THOUSANDS of these calls right now. He had to manually update my account info and said the website update won't be fixed until end of month at earliest.

Why am I not surprised? NY unemployment system has been a joke for years. Remember when their whole site crashed during covid and nobody could apply for weeks? Same energy 🤡

Try contacting your state representatives office! I was having the same issue and my congressmans office has a staff member who deals with unemployment cases. They fixed mine in 2 days with one phone call.