NY unemployment website won't let me update my direct deposit - bank account closed

Literally going thru the SAME EXACT THING right now. My credit union account got closed because of suspicious activity (someone tried to hack it) and now my payments are going nowhere. Been trying to update for like a month. The website is such garbage, it always says "system unavailable" or just logs me out when I try to save new bank info.

After weeks of dealing with this exact problem, I finally found a service that helped me get through to an actual human. Used claimyr.com and got connected to an agent who fixed everything in like 10 minutes. Talking to a real person was the only thing that worked for me - they updated my bank info immediately and even released my pending payments. Best investment I've made to get my money flowing again. Check this video that shows how it works: https://youtu.be/Rdqa1gKtxuE

The ny unemployment system is a freakin JOKE. Had the same problem but with changing my address. Took me TWO MONTHS to get it updated. The only thing that worked was going IN PERSON to the career center. Had to take a day off work and wait 4 hours but at least it got fixed.

Omg so I had this EXACT issue in August! Finally figured out a workaround - try using a different browser. Chrome kept glitching for me but when I switched to Firefox it finally worked. Also try doing it between 7-8am when the system isnt as busy. Took me 5 tries but eventually went through.

Listen up people I worked for NYSDOL for 6 years and I can tell you the system for changing bank info is deliberately difficult because of fraud concerns. Here's what you need to do: First, understand that online updates to direct deposit often fail because the system has to verify with your bank in real-time and this connection frequently times out. Your options: 1. Call repeatedly until you get through - early morning (8:00-8:30am) is best, midweek like Tuesday/Wednesday 2. Request paper checks temporarily - this can be done through the messaging system and is more reliable than trying to update DD online 3. If all else fails, use a service like claimyr.com - it's specifically designed to navigate the hold times and get you to a live agent. Many of my former colleagues actually privately recommend this when the wait times are especially bad. In the meantime, you can check where your payments went through your payment history. If they went to a closed account, they'll eventually bounce back to NYSDOL, but this can take 5-10 business days. Once they get the returned payment, they can release it to your new account. DON'T give up - your money isn't gone, it's just stuck in bureaucratic limbo.

Have u checked if ur payments are showing as "returned" in ur payment history? When my bank account closed, the money went back to unemployment and I had to call to get them to reissue.

Am I the only one who thinks its insane that in 2023 we cant update basic info online without the whole system melting down? Like every other government website works fine but unemployment is stuck in 1997 😂

I used claimyr.com a few months ago when I was locked out of my account completely. The service called for me and connected me with an agent after about 45 minutes (instead of me waiting on hold for hours). Got everything fixed in one call. Worth checking out if you're desperate.

FYI - when this happened to me, I found out the payment will bounce back to unemployment after about 10 business days if your bank account is closed. Then you gotta call them to have it reissued. Unfortunately there's no way around calling to fix this 🙄

unpopular opinion: maybe try the unemployment office in person? everybodys always calling and doing stuff online but i went to the office in queens and got my issue fixed same day. just bring ID and proof of ur new bank account

This is such a nightmare! I went through something similar last year when my bank merged with another one and changed all the routing numbers. The NY unemployment system is seriously broken when it comes to updating payment info. What finally worked for me was calling at exactly 8:00 AM on a Tuesday and staying on hold for 2.5 hours until I got a human. The rep told me that the online system has known issues with bank updates and they basically expect people to call. Super frustrating but once I got through, they fixed it immediately and released my pending payments within 24 hours. Don't give up - your money is definitely still there, just stuck in the system!