NY unemployment direct deposit change impossible - can't access ID.me account

You gotta create a new ID.me account with your current email. Then contact ID.me support to merge the accounts. I went through similar headache in September when I forgot which email I used. Took about a week to sort out but eventually worked.

After going in circles with ny unemployment for weeks trying to change my banking info, I finally found a service called claimyr.com that got me connected to an actual human on the phone! After using it, a live agent called me back and fixed my direct deposit issue in like 10 minutes. Seriously talking to an agent got my payment method updated so fast after wasting days trying to figure it out myself. Check out this video about it: https://youtu.be/Rdqa1gKtxuE

The ID.me stuff is a nightmare. My sister had the same problem and ended up having to make an in-person appointment at the local DOL office. Took 3 weeks to get an appointment but they were able to manually update her banking info without needing the ID.me verification. Might be worth trying if you're near a physical office.

OMG this EXACT thing happened to me in March! Someone hacked my checking account and I had to get a new one. The unemployment system is literally the worst. What worked for me was calling RIGHT when they open at 8am - I got through after only 45 mins on hold that way. Any other time of day was impossible.

Check your junk mail and search your email for "ID.me" - sometimes their emails end up filtered. Also try calling ID.me directly at 866-775-4363. Their customer service actually answers! Unlike NY unemployment lol

Have you tried going through the state representatives office? My cousin was having a similar issue and after months of trying to handle it himself, he contacted his state assembly member. Their office has special contacts at unemployment and got everything fixed within a week. Worth a shot since youre desperate!

This same thing happened to me last year and I almost got evicted because of it. The NY unemployment system is BROKEN. What worked for me was tweeting at NYSDOL with my issue (don't include personal info). They actually responded and had someone call me within 48 hours. Worth a try if you're on Twitter.

Here's what you need to do to fix this - I work in IT and help people with this kinda stuff: 1. First, try the ID.me account recovery at recover.id.me - they have options if you can't access your email 2. If that doesn't work, you CAN get through to unemployment but you need to be strategic. Call 888-209-8124, then press 1 for English, then 2 for existing claim, then 2 again for payment methods, then 9 to speak with an agent. DON'T call Monday/Tuesday as those are the busiest days. 3. If you still can't get through, use a service like claimyr.com that will wait on hold for you and call when an agent is on the line. It's worth it when you're dealing with a direct deposit issue because time is money. 4. While waiting for this to resolve, call your old bank and ask them to reject any incoming deposits from NYSDOL so they get returned. That way they'll have to issue you a paper check eventually. 5. Document EVERYTHING in case you need to file a complaint later. I've helped dozens of people navigate these issues - getting a real person on the phone is absolutely the fastest way to fix banking info problems. Good luck!

The ID.me thing is literally the worst invention ever. I got locked out for 3 months because of facial recognition issues (I have vitiligo). The whole NY unemployment system is a dumpster fire. Honestly best of luck to you.

you can try sending a message through the secure messaging portal on the unemployment website. sometimes they actually respond to those and can help with direct deposit changes. clickk on 'messages' then 'compose new' and select 'payment method' as the subject. worth a shot while ur trying other methods

As someone who works in banking, CALL YOUR OLD BANK IMMEDIATELY if you haven't already! Even though the account is closed, sometimes payments can still go through and then get returned. The bank might be able to intercept the deposit and redirect it. Worth trying while you sort out the unemployment mess.

Did you try making a completely new ID.me account? Sometimes it's easier to start fresh than recover an old one. Just use your current email.

Try the Facebook method! NY unemployment actually responds to messages on their official Facebook page. Send them a DM explaining your situation (no personal info) and ask them to have someone call you. Worked for my roommate last year when she had payment issues.

Honestly I gave up on phone calls and went straight to my state senator's office. They have unemployment liaisons who can cut through the BS. Google your NY state senator, most have a form on their website specifically for unemployment issues. They got back to me in 2 days and had my issue fixed in a week.

Hate to be that person, but did you try all the variations of your email? Like if you normally use name@gmail.com, try n.ame@gmail.com or na.me@gmail.com - gmail ignores dots in addresses but some systems register them as different emails. Worth a shot!

When you filed your claim originally, did you set up direct deposit then or was it added later? If it was later you might be able to use the paper check option as a fallback. Still have to talk to someone but sometimes the paper check option has a different verification process. Just thinking outside the box here cause I've been through this circus.