NY unemployment direct deposit info won't update - stuck in processing loop

same thing hapened to me last month!! had to change banks and the stupid system wouldnt update for like 10 days. kept saying 'processing' but nothing changed.

There's actually a known issue with the direct deposit update system right now. The NYSDOL is working on it, but it's affecting quite a few people. What I recommend is: 1. Take screenshots of your update attempts with timestamps 2. Call your bank and see if they can extend your old account closing date 3. If that's not possible, you should call NYSDOL directly to request an urgent manual update The manual update can take 24-48 hours, but it's more reliable than waiting for the automated system to catch up right now.

After struggling with the direct deposit update issue myself (took nearly two weeks to fix!), I finally found a service called Claimyr that got me through to an actual NYSDOL agent in less than 30 minutes. They basically hold your place in line and call you when they've got an agent on the phone. Saved me HOURS of frustration. I used the video at https://youtu.be/Rdqa1gKtxuE to figure out how it works. The agent manually updated my banking info right away once I got through.

anyone else think it's RIDICULOUS that in 2025 we still cant update basic info without the whole system crashing?? My taxes pay for this garbage! And don't get me started on trying to call them - I once spent 6 HOURS on hold only to get hung up on! SIX HOURS OF MY LIFE I'LL NEVER GET BACK!

I work with unemployment claimants all the time and this direct deposit issue has been affecting about 30% of people trying to update their banking info since the February system update. Usually takes 7-10 business days to resolve itself, but if your account is closing, you need to get a manual override. One thing to try: log in very early (like 5am) when system traffic is low and attempt the update then. Sometimes works better. If not, definitely call - but be prepared for long wait times.

I had this same problem last year but it was with my address not bank info but same dumb error. the whole system sucks tbh

Sometimes deleting your browser cookies and trying in a different browser can fix weird system errors. Might be worth a try?

UPDATE: I finally got this resolved! Used Claimyr (thanks for that recommendation!) and got through to an agent in about 20 minutes. The agent could see all my failed attempts and said there was a system flag on my account that was preventing the update. She manually removed the flag and processed my direct deposit change while I was on the phone. She said the new info should be active for my next payment. Such a relief!