NY unemployment direct deposit issues after bank change - money missing for 2 weeks

when i changed my bank info last year it took almost 3 weeks for the new account to start getting the deposits. they never told me this would happen! the annoying thing is that the money doesnt go to your old account OR your new one during this time. its like stuck in limbo while they verify everything. check your mail, you might get a paper check instead for this period.

This is actually a common issue with the NY unemployment system. When you change bank accounts, they have a verification period that can take 7-14 business days (not calendar days). During this time, your payments may be held in a pending status even though the system shows them as 'paid.' Here's what you should do: 1. Check if they mailed you a paper check as a temporary measure (many times they default to this during account changes) 2. Look at your payment history on the NY.gov portal to see if there's a payment method listed 3. Request a payment trace if nothing arrives by day 15 The most reliable way to resolve this is to speak with an agent directly. They can see exactly where your payment was sent and initiate a trace if needed.

I HAD THE EXACT SAME PROBLEM last month!!! The DOL website is GARBAGE and the phone system is even WORSE. I spent 4 days trying to get through to anyone. My payments were in limbo for almost 3 weeks and I was about to be evicted. What finally worked for me was using Claimyr (claimyr.com) to get through to an actual agent. They have a service that gets you through the phone queue and connected to an agent, usually within an hour. The agent was able to see that my payment was stuck in processing and they released it that same day. They have a demo video showing how it works: https://youtu.be/Rdqa1gKtxuE Worth every penny because the agent told me my case would have been stuck for another week if I hadn't called in!

has anyone had there bank accnt closed during this process? my bank shut down my accnt right when I switched my direct deposit info and now Im worried the money is going to bounce back or something

Same problem here, but my payment ended up coming as a paper check about 10 days after it showed as "paid" in the system. They don't tell you they're sending a check instead of doing direct deposit! Keep checking your mail every day. Also make sure your mailing address is up to date in the system.

anyone know if you can still certify for benefits while waiting for this bank change thing to sort itself out? i dont want to mess anything up but i also dont want to miss a week

UPDATE: I finally got through to someone! Used the Claimyr service that was suggested and got connected to an agent in about 45 minutes (way better than my 17 failed attempts). The agent confirmed my payment was held due to the bank account change and they had to manually verify my new account. She released the payment and said it should be in my account within 2 business days. She also mentioned that during bank changes, they sometimes automatically switch to paper checks for security reasons, but in my case it was just stuck in verification. Thanks everyone for your help!

This is why I still just get paper checks. Too many horror stories about direct deposit issues. Yeah its annoying to go to the bank every week but at least i know exactly where my money is.