New York Unemployment

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

StarStrider

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Guys, I heard they're updating the system next month. Might fix some of these issues. Fingers crossed 🤞

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Ravi Gupta

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Source? Or is this just another rumor?

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StarStrider

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My cousin works in IT for the state. Take it with a grain of salt, but he's usually in the know.

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Beth Ford

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I had this exact same issue a few months back! What worked for me was checking if there were any hyphens or apostrophes in the maiden name that I was missing. My mom's maiden name is O'Brien and I kept entering it as OBrien without the apostrophe. Also, try checking if you used the maiden name exactly as it appears on your Social Security card - sometimes there are slight variations. Hope this helps!

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Same boat here! Started collecting in January and wasn't sure about the job search thing either. Glad someone asked this question because I was worried I was missing something important.

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Daryl Bright

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Just to add some clarity on what counts as valid work search activities - I went through this last year. Besides job applications, you can also count things like attending virtual career workshops, registering with temp agencies, creating profiles on job boards like Indeed or ZipRecruiter, and even informational interviews. The key is to keep good records with dates and details. I use a simple spreadsheet to track everything. Also, if you're having trouble finding 3 activities per week in your specific field, you can broaden your search to related fields or consider remote opportunities. The DOL understands that some industries have limited openings, but they want to see genuine effort.

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CyberSiren

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@Elijah Knight Any detailed log should work fine as long as you include the key information - date, employer/organization name, contact method, position or activity type, and outcome. I ve'never heard of the DOL requiring a specific format. My spreadsheet just has columns for Date, Activity Type, Company/Organization, Contact Person, Method phone/email/online (,)Position Title, and Notes. Some people use the work search log template that s'on the NYS DOL website, but a simple Excel sheet or even handwritten notes work as long as everything is documented clearly. The important thing is being able to show your activities if they audit your claim.

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Mei-Ling Chen

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@Elijah Knight From my experience, the DOL doesn t'require a specific format - any detailed log works as long as it includes the essential info. I keep track of employer name, contact method, date, position applied for, and any follow-up actions. Some people use the state s'work search record form, but a simple spreadsheet or even handwritten notes are fine. The important thing is being consistent and thorough because they can request to see your records during an audit. I d'also recommend saving screenshots or confirmation emails from online applications as backup documentation.

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Omar Farouk

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just wanted to say thanks for asking this question! i've been wondering the same thing about my photography work

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One thing to keep in mind is that you'll need to keep detailed records of all your freelance work - dates, hours worked, amount earned, and client information. NYS Department of Labor may ask for documentation during audits or if there are any questions about your claims. I'd recommend creating a simple spreadsheet to track everything. Also, don't forget that you'll need to pay self-employment taxes on your freelance income, so set aside about 25-30% of what you earn for taxes. The unemployment office doesn't withhold taxes from freelance earnings like they might from regular employment.

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Ava Martinez

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I'm in a really similar situation and this thread is giving me both anxiety and hope at the same time! My benefit year ends in December and I've been dreading this moment for months. I worked at a hotel for about 6 weeks during the summer making around $1,900 total, which I was convinced wouldn't be enough to qualify for anything. But reading through all these experiences, especially the stories from people who qualified when they thought they wouldn't, is making me realize I might have been too pessimistic. The whole base period calculation thing is way more confusing than I thought, and it sounds like they might look at earnings from before my original claim too. What's really hitting home for me is how many people are saying you absolutely MUST talk to a real person to get accurate information. I've been trying to call for over a month with no success - just busy signals and hangups. After seeing all the success stories with Claimyr here, I think I need to seriously consider it. The stress of not knowing is honestly worse than whatever it costs. I'm definitely going to file a new claim when my benefit year ends, even though I'm scared of getting rejected. This community has shown me that you really never know until you try, and the worst they can say is no. Thanks to everyone for sharing - it's making this whole process feel way less lonely and hopeless!

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Amara Eze

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Welcome to the community! I'm actually pretty new here too and this thread has been such an incredible resource. Your situation with the hotel work sounds really similar to what a lot of us are dealing with - that fear that our part-time earnings won't be enough, but then reading stories like Isabella's where people qualified when they least expected it. The $1,900 you made might be more helpful than you think, especially if they're looking at different base periods like people mentioned. I had no idea about any of this stuff before finding this thread! I totally get the anxiety about calling - I've been putting it off for weeks because the thought of more busy signals and hangups is so frustrating. But seeing how many people here had success with Claimyr is really making me consider it too. At some point the stress of not knowing becomes worse than just paying to get through to someone who can give real answers. You're definitely doing the right thing by planning to file regardless. This whole conversation has really driven home that the system is way more complex than any of us realized, and you truly won't know until you try. Fingers crossed for both of us! Let's all keep each other updated on how our claims go.

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Zara Rashid

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I'm in almost exactly the same situation and this thread has been such a relief to find! My benefit year ends in late October and I've been absolutely panicking about what happens next. I worked part-time at a temp agency for about 9 weeks during my benefit year and made around $2,200 total. Like so many others here, I assumed that wouldn't be nearly enough to qualify for a new claim. But reading through everyone's experiences, especially the success stories from people who thought they'd be denied but actually qualified, is giving me real hope. I had no idea about the complexity of base period calculations or that they might look at earnings from before my original claim. The whole Section 596 thing is completely new to me too. What's really standing out is how critical it is to actually speak with a representative instead of trying to figure this out online. I've been calling for weeks with zero success - just endless busy signals. After seeing so many people here recommend Claimyr and share their success stories, I think I need to seriously consider it. The stress and uncertainty at this point is honestly worse than whatever the cost would be. This community is providing way more useful information than months of trying to navigate the official website. I'm definitely going to file a new claim when my benefit year ends, even though I'm nervous about it. Reading everyone's stories has made me realize you really don't know until you try, and there might be more options available than any of us initially thought. Thanks to everyone for sharing your experiences - it's making this whole scary process feel much less isolating!

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Zara Malik

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UPDATE? Did any of these suggestions work for you? I'm in a similar situation now and wondering what actually helped.

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Sean Kelly

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Yes! I ended up contacting my assembly person AND using Claimyr to actually reach someone. The agent I finally spoke to said there was an employer verification issue that was never communicated to me. They pushed it through manually and I got all my backpay within 5 days! Definitely reach out to your local rep - that seemed to put some pressure on them internally.

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Chloe Delgado

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@Sean Kelly That s'awesome that you finally got it resolved! Employer verification issues are so common but they never tell you that s'what s'holding things up. Thanks for sharing what worked - gives me hope for my own situation. Going to contact my assembly person first thing Monday morning.

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