New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Kendrick Webb

just FYI everyone i noticed if u put dollar signs $ in your post it almost always gets hidden. also words like "appeal" "denied" "fraud" get posts hidden too

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Norman Fraser

That's really good to know! Maybe we need a code word system to get around the filters? Like "d3n1ed" instead of "denied"?

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Anna Xian

For those concerned about missing updates, here's a comprehensive system I've developed to stay informed without relying on Facebook: 1. Check your NY.gov account Message Center every morning (this is where official notices appear) 2. Set up direct deposit alerts with your bank so you know when payments arrive 3. Add the NYSDOL phone number to your contacts with a distinctive ringtone 4. Create a calendar reminder for your weekly certification day/time 5. Sign up for the NYSDOL text alerts by texting "NYSDOL" to 468311 This combination ensures you won't miss critical updates regardless of what happens with Facebook groups.

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Jungleboo Soletrain

I DID NOT KNOW about the text alerts!!!! THANK YOU!!! just signed up!!!

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Norman Fraser

This is amazing, thank you! Just set all of these up. Feel much better now knowing I have multiple ways to stay updated.

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Omar Fawzi

my cousin works for nys unemployment and she says theres a huge backlog right now because they switched computer systems in january and tons of claims are stuck in limbo. shes working overtime every weekend trying to fix the mess. not saying its right but thats why everythings so messed up right now

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Zara Malik

OF COURSE they'd implement a new system with ZERO planning or training! This is exactly how government agencies operate - they don't care who gets hurt when they mess up their "upgrades." Meanwhile people are losing their homes and cars waiting for benefits they EARNED and are ENTITLED to!!

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Luca Greco

hang in there! I went thru something similar last year and it was sooo stressful but it did eventually work out. sending positive vibes your way!

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Fatima Al-Hashimi

hi everyone quick question thats kind of related but a bit different... if i only certified for unemployment for 1 day of work missed instead of the whole week, can i go back and fix that? sorry to hijack the thread but figured someone here might know

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AstroAdventurer

That's actually a different issue called a "partial certification correction." You need to call NYSDOL directly about that too. They can adjust your benefit amount if you certified incorrectly for a partial week. Don't wait though - do it ASAP.

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Zoe Papadakis

Update: I finally got through to NYSDOL after using Claimyr (thanks for the recommendation!). The agent reviewed my case and said they would allow me to certify for the missed weeks because I had documentation showing I was waiting for an eligibility determination and missed the notification. They're backdating 9 weeks! I have to wait 2-3 weeks for processing but at least it's approved. For anyone else in this situation - definitely call, have documentation ready, and be polite but persistent!

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Mei Liu

That's AWESOME news!!! So happy for you! That must be such a relief!

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Liam O'Sullivan

Great outcome! This is exactly why it's always worth pursuing these issues with NYSDOL rather than assuming nothing can be done. Documentation is absolutely key in these situations.

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Yuki Tanaka

Did you get the targeted EIDL advance email or is this for a different SBA program? Just wanted to clarify because different programs might have slightly different requirements.

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CaptainAwesome

Yes, it's for the targeted EIDL advance. Sorry I should have mentioned that!

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Yuki Tanaka

Perfect, then the advice everyone has given is correct. For the EIDL program, they want your actual business revenue. Unemployment compensation is not counted as business revenue. Since you only had Uber/Lyft income in 2019, you'll report that amount for 2019 and zeros for 2020/2021 when you were on unemployment. Make sure you keep documentation of your 2019 income (Schedule C, 1099s, etc.) handy as they may request verification.

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CaptainAwesome

Thank you all so much for your help! Based on everyone's advice, I'm going to: 1. Report only my 2019 Uber/Lyft income from my Schedule C 2. Put zeros for 2020/2021 since I only had unemployment those years 3. Have my documentation ready in case they ask for verification I really appreciate everyone sharing their experiences and knowledge - this has been super helpful!

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Sarah Ali

UPDATE: I finally spoke with someone at NYSDOL! Used that Claimyr service and got through in about 25 minutes. Turns out I did hit my maximum benefit amount, but the agent helped me apply for extended benefits and walked me through the 599 program application since I'm interested in a coding bootcamp. She also pointed me to rental assistance resources. Such a relief to finally talk to someone who could help! If anyone else is stuck trying to reach NYSDOL, seriously consider using Claimyr - worth every penny for the stress it saved me.

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Avery Saint

that's awesome!! did they say how long it takes for the 599 approval? and are you getting any benefits while you wait??

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Sarah Ali

They said 599 approval typically takes 3-5 weeks, but can be longer if they need additional information. Unfortunately, I won't receive any benefits while waiting for approval, which is tough. But the agent did help me apply for emergency rental assistance to cover next month while I sort everything out. She recommended applying for SNAP benefits too, which I'm doing today.

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Taylor Chen

That's a good update. One thing to remember - if your 599 application is approved, benefits can be retroactive to the date you applied, so keep certifying weekly even though you won't receive payments immediately. Document everything and keep all confirmation numbers from your certifications.

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Luca Conti

One more thing to consider - check your NY.gov account and messages. Sometimes employers do respond, but NYSDOL needs additional information from you before processing. I've seen cases where people were waiting for employers when actually there was another issue or document needed. Just log in and check if there are any action items or messages you might have missed.

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Zara Ahmed

That's a good point! I just checked my NY.gov account and there aren't any messages or pending items from my end. The agent specifically said they're waiting on employer responses, but I'll keep checking daily just in case something new comes up.

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Mateo Lopez

so what happened?? did u contact them? im in the same boat now and need to know if it worked!

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Zara Ahmed

Sorry for not updating sooner! Yes, I ended up contacting both previous employers. The one I left on good terms responded to NYSDOL within 2 days. The other one never responded to my email, but I used that Claimyr service someone mentioned to reach a NYSDOL agent, who told me they could proceed with my claim after 14 business days even without the employer response. My benefits started coming through about a week after that. So it was a combination of approaches that worked for me!

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Michael Green

I was in your exact situation last year. After my benefits ran out, I focused on getting any work I could - even temp jobs and gig work. It all counts toward your work history for your next claim. Also, make sure you're still registered with NY's job service and checking their listings regularly. Sometimes they have programs specifically for people who've exhausted benefits.

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Elijah Brown

I'll definitely stay registered. Did you find that the job service actually had decent listings? So far I haven't had much luck with them.

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Michael Green

The job listings are hit or miss honestly. But sometimes they post about job fairs or training programs that aren't advertised elsewhere. I ended up getting a lead through a virtual job fair they posted about. Worth checking weekly at least.

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GalaxyGazer

One more tip: make sure you keep track of your balance! The KeyBank unemployment card doesn't have overdraft protection, so if you try to withdraw more than what's available, you'll get hit with a declined transaction fee. I recommend downloading the KeyBank app to check your balance before making withdrawals.

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Amina Sow

the app is actually pretty decent. better than i expected for a govt program lol

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Keisha Robinson

Thank you everyone for your help! I was able to register on the KeyBank site and set up a transfer to my checking account. The money should be there tomorrow. This is so much easier than I thought it would be!

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Paolo Conti

Glad you got it figured out! Setting up that automatic transfer really is the best way to go. One last tip - keep your unemployment debit card in a safe place even after setting up transfers. Sometimes there can be payment issues where they revert back to the card method temporarily.

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Daniel White

I've been on disability for 3 years now. Just wanted to say don't get discouraged if you get denied at first. Almost everyone does. That's just how the system works unfortunately.

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Sydney Torres

Thanks for the encouragement. Did you use a lawyer when you applied?

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Daniel White

No lawyer for the initial application, but I did get one for the appeal. They only take payment if you win (from your backpay), so it didn't cost anything upfront.

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Danielle Campbell

This is good advice. Statistics show approval rates increase significantly with legal representation during appeals. Most disability attorneys work on contingency as mentioned - typically taking about 25% of backpay with a cap around $7,000. For a complicated case with a year-long disability already, it's often worth considering legal help even for the initial application.

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Leo McDonald

UPDATE: Just checked my payment history and the missing day's payment hit my account this morning! Only took 2 days. So relieved but still annoyed I had to call for something that should've been automatic.

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Nathan Dell

thats great! gives me hope! gonna try calling again tomorrow morning

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Sebastián Stevens

For anyone dealing with this issue, I recommend taking screenshots of your certification confirmation page every time you certify. That way if there's ever a dispute about what days you claimed, you have proof. The system is supposed to show this in your payment history, but sometimes that information is incomplete or missing entirely.

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