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UPDATE: I finally got through! For anyone else struggling with this, here's what worked: I used the Chrome incognito mode suggestion at 6:30am, but the key thing was using my phone's cellular data instead of my home wifi. Somehow that combination let me complete the entire application without any errors. Now I'm just hoping it actually processes correctly. Thank you everyone for your help and suggestions! This community is amazing.
Congrats on finally getting through! That's such a relief after all the frustration. The cellular data tip is really smart - I never would have thought of that but it makes total sense if their system is somehow flagging home internet connections. I'm going to bookmark this thread because between all the suggestions here (early morning timing, incognito mode, cellular data, different browsers) this is like the ultimate troubleshooting guide for NY unemployment website issues. Hopefully the state will actually fix these problems soon but at least we have workarounds that actually work. Thanks for updating us!
I've been getting unemployment for about 6 months now and with Capital One 360, my deposits always show up between 1-3 AM on Wednesday mornings. The key thing to remember is that NYS Department of Labor sends the payment files to banks on Tuesday evening, so even though your online account might show "payment issued" on Tuesday, the actual money won't hit your account until early Wednesday morning. I'd recommend checking your account after midnight on Wednesday - that's when most banks start processing the overnight ACH transfers from the state.
I claim my benefit since aug29 25.. I got my card yesterday when will my money be on card
Just wanted to add another potential solution for anyone still struggling with this - if you're using Chrome or Safari, try switching to Firefox or Edge. I had a similar issue last year where the NYSDOL website just wouldn't work properly in Chrome (kept getting JavaScript errors), but it loaded fine in Firefox. Sometimes it's just a browser compatibility issue. Also, make sure to disable any ad blockers or privacy extensions temporarily as they can interfere with government sites. Worth a shot before going through all the other more complicated steps!
This is such a common issue - I went through the exact same nightmare last year! The NY unemployment website is notoriously unreliable during tax season. Since you already got your form through the alternate NY.gov path (congrats!), I wanted to add one more tip that saved me time: once you have your 1099-G downloaded, make sure to save multiple copies in different locations (computer, cloud storage, email it to yourself) because I've heard of people having the file get corrupted and then having to go through this whole process again. Also, if anyone else is reading this and still can't access theirs, I found that clearing your browser cache and cookies specifically for the NY.gov domain sometimes helps with login issues. The whole system definitely needs an overhaul but at least there are workarounds!
Great advice about saving multiple copies! I actually just did that after finally getting my form - saved it to my computer, Google Drive, and emailed it to myself. You're absolutely right that having to go through this process again would be a nightmare. The browser cache clearing tip is really useful too. It's crazy how many technical workarounds we have to know just to access a basic government document that should be readily available. Hopefully the state will invest in better IT infrastructure soon, but until then at least we can help each other with these solutions!
If you're having trouble getting through to NYS Department of Labor to clarify this, I found this service called Claimyr that helped me reach an actual agent. They have a website at claimyr.com and there's a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was stuck in adjudication for weeks because of questions about my freelance work, and they helped me get connected to someone who could explain exactly what documentation I needed.
same boat here, i have a photography business that brings in maybe $500 on a good month but most months nothing. been collecting UI for 2 months now with no problems as long as i report everything
Victoria Scott
File immediately! The longer you wait the more you're losing in potential benefits. Even if they initially deny you can appeal and sometimes win on appeal. I know someone who got approved on appeal after being fired for similar reasons.
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Kennedy Morrison
I'm sorry to hear about your situation. From what I understand, being fired for attendance issues doesn't automatically disqualify you from unemployment benefits in New York. The Department of Labor will investigate whether your termination constitutes "misconduct" - and chronic lateness can sometimes fall into a gray area depending on the circumstances. If you had legitimate personal issues affecting your attendance (medical, family emergencies, etc.), make sure to document and explain those when you file. The important thing is to apply right away since there's a waiting period, and you can always appeal if initially denied. Don't let the fear of rejection stop you from trying - you've paid into the system and deserve a fair review of your case.
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