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I'm going through the exact same thing right now and I'm curious what happens next. Did you get any official confirmation after submitting your appeal? I submitted mine 2 weeks ago and haven't heard anything yet. The waiting and uncertainty is killing me!
After submitting an appeal, you should receive a confirmation and case number within 5-7 business days either by mail or in your online account message center. If you haven't received anything after 2 weeks, I'd recommend trying to contact them. The full process typically works like this: 1) Appeal submission, 2) Confirmation & case number assignment, 3) Scheduling notice with hearing date (typically 3-6 weeks later), 4) The hearing itself, 5) Decision (usually within 2 weeks after hearing).
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Just got my hearing date! April 15th, so about 3 weeks from now. They sent instructions for the phone hearing and said both me and my former employer will be called. I'm nervous but feeling more prepared thanks to everyone's advice here. I've gathered all my evidence and am rehearsing how to clearly explain what happened. Will update after the hearing!
Great news! Make sure you're in a quiet place with good phone reception for the hearing. Have your documents organized and in front of you. Write down key points you want to make. If the employer says something untrue, wait for your turn to speak rather than interrupting. The judges appreciate organized, fact-based presentations. Good luck!
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just wondering but did u have any jobs in the last 18 months out of state? that always makes it take longer
No, all my work has been in NY. I did change jobs about 8 months ago though - maybe that's causing some verification issues?
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Update for everyone: I just checked my account and my claim was FINALLY approved this morning! It took exactly 24 days from filing to approval. All my certified weeks show as paid now, with the payment scheduled for tomorrow. Huge relief! Going to keep certifying weekly going forward. Thanks everyone for your advice and support through this stressful time.
Congrats!!! This gives me hope since I'm at about the same timeline. Did they tell you what caused the delay or did it just suddenly change?
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great news!!! 🎉
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they always say 2-3 days but mine always takes exactly 4 days every single time lol
lucky you! mine was completely random. sometimes 2 days, sometimes a week with no explanation. NY unemployment is a total mess these days.
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I just remembered something that might help you! If you're really concerned about the timing, you can sign up for text alerts about your claim status. Go to your NY.gov account settings and there should be an option for notifications. That way you'll get a text when your payment is processed and don't have to keep checking the website.
That's an amazing tip! I just turned on text alerts. Now I won't have to obsessively check the website every few hours. Thank you!
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UPDATE: Called KeyBank and they said my card was mailed out 18 days ago! They're sending a replacement that should arrive in 7-10 business days. Also switched to direct deposit for future payments. Thanks everyone for your help!
Great to hear you've got it sorted out! The replacement should come faster than the original since it's expedited. Make sure to activate it immediately when it arrives, and set up your PIN right away.
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nice! direct deposit is def the way to go
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I'm having the EXACT same problem but it's been over a month now! Did anyone try contacting the local unemployment office instead of calling? I'm wondering if I should just go in person tomorrow because I'm getting desperate too. I've got two kids to feed and rent is already late...
The local offices don't handle card issues directly, they'll just tell you to call the same numbers. Your best bet is either KeyBank directly or using one of the methods mentioned above to reach NYSDOL by phone. In your situation, I'd definitely recommend switching to direct deposit immediately for future payments while you sort out the card issue.
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if it goes longer than a week you might need to call them. my cousin had to wait almost 2 weeks once and it turned out there was some flag on his account cuz the new bank was out of state or something weird
2 weeks?? that's crazy!! the unemployment system is such a mess
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UPDATE: My payment just hit my new account this morning! It took exactly 6 business days from when I changed my bank info. Thanks everyone for the reassurance - you were all right that I just needed to wait. I wish the NYSDOL website had explained this delay period when I made the change. Would have saved me a lot of stress!
Great news! Glad it worked out. This is definitely something NYSDOL should communicate better during the bank change process.
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Excellent! Always good to hear when things resolve themselves. For future reference, any changes to your claim (address, bank info, etc.) typically have a processing delay. Just part of dealing with government systems unfortunately.
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Just wanted to update - I sent in my certification history that the agent provided (after using Claimyr to reach someone), and I got confirmation yesterday that my verification was accepted! The letter says my benefits will continue without interruption. So there IS a solution to this, but you definitely need to get that official record from them.
That's great news! Thanks for letting us know there's light at the end of this tunnel. I'm going to try calling again tomorrow.
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FYI I just spoke to someone from NY unemployment (finally!!!) and they said this is part of a MASSIVE fraud investigation they're doing. Apparently there was some huge ring of people falsely certifying for others. She said they're sending these letters to thousands of people, even those who did everything correctly. She also said we're not supposed to send bank statements - only actual proof of certification.
Thanks for sharing this inside info! Did they give you any tips on what specifically counts as "actual proof of certification"?
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They said the only thing they're really accepting is either the certification record they can generate for you, or screenshots from your account that show your name, claim ID AND the certification confirmation screens. Problem is most people don't have those screenshots from months ago!
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My heart goes out to you! I'm going through something similar but mine says I made way LESS than I actually did. So they're giving me like $187 a week when I should be getting the maximum benefit! This system is seriously rigged against us. I'm definitely going to request a hearing after seeing your post. Thank you for sharing this info!
Quick tip: While waiting for your hearing, continue certifying for benefits each week. Even though you're not getting paid right now, if the hearing goes in your favor (which it should if you have proper documentation), you'll receive backpay for all properly certified weeks. Missing a week of certification means losing that week of benefits permanently.
I've been certifying every Sunday like clockwork! No way I'm missing out on that backpay after all this hassle. Thanks for the reminder though - it's definitely important info for anyone in this situation.
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I'm on unemployment right NOW as I type this!!! Has your friend been living under a rock??? LOL But seriously the application process is HORRIBLE and confusing. I almost gave up three times but I really needed the money. They make it hard on purpose so people will give up, I'm convinced of it!!!!
I remember last summer when I was collecting, I got so confused about the whole "effective days" thing. Kept thinking I was getting shorted money. Turns out NY unemployment has this weird way of calculating where each day equals 1/4 of your weekly benefit. Anyone else find that super confusing?
Yes, that's a NY-specific quirk that confuses everyone! NY unemployment uses a system of "effective days" where each week has a maximum of 4 effective days. Each effective day equals 1/4 of your weekly benefit amount. So if your weekly benefit is $600, each effective day is worth $150. If you work part-time during a claim week, they reduce your effective days, which reduces your payment proportionally.
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To summarize the correct procedure for your situation: 1. Continue certifying weekly 2. Report accurately the number of days you worked (any amount of work counts as a full day) 3. Report your gross earnings before expenses 4. If your earnings exceed $504 in a week OR you work 4+ days, you'll receive zero benefits that week 5. Your claim remains open for 52 weeks from when you first filed 6. When your gig ends, simply resume normal certification 7. If your benefit year has expired, then you would need to file a new claim Additionally, consider tax implications - unemployment benefits and 1099 income are both taxable. You may want to have taxes withheld from your UI benefits and make quarterly estimated tax payments on your 1099 income.
Thank you so much for this clear breakdown! This is exactly what I needed. One last question - do I need to call them when my gig ends, or just start certifying normally again?
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You don't need to call when your gig ends - just resume certifying normally. However, if you go several weeks without certifying (4+ consecutive weeks), the system may ask you additional questions when you restart. Answer honestly about why you weren't certifying (you were working) and you should be fine. Just be prepared for potential delays if the system flags your claim for review after the gap.
Perfect! This has been so helpful. I'm going to consolidate my work hours into fewer days and keep certifying weekly. Thanks everyone for all the guidance!
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ElectricDreamer
u should check ur mailbox everyday too. they sometimes send letters that need response but nothing shows online about it
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Sofia Perez
UPDATE: It's been 12 days since I applied and I just got my first payment today! Much faster than I expected based on what everyone said. Just wanted to update in case it helps someone else with timeline expectations. The payment is pending in my account and includes 2 weeks worth of benefits (I certified twice while waiting). Thanks everyone for your help!
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Dmitry Smirnov
That's great news! Thanks for coming back to update. It really helps others to see real timelines. Did you do anything specific that you think helped speed up the process?
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Miguel Diaz
Lucky you!!! I'm STILL waiting after 3.5 weeks!!! 😤
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