Just for anyone else who finds this thread with similar issues - I had success using Claimyr to get through to NYSDOL. After trying for over a week with no luck, I got connected in about 25 minutes. The agent I spoke with was super helpful and actually told me they have a specific protocol for handling gig worker documentation. They said even if your documentation isn't perfect, they have ways to cross-reference with other sources. Don't panic if you don't have everything - just submit what you have with a detailed explanation.

I wanted to update everyone - I managed to find my old 1099-MISC form from TurboTax (thanks for that suggestion)! I've also compiled three months of bank statements showing regular Instacart deposits and took screenshots of all my earnings history from the app. Going to submit everything tomorrow with a detailed cover letter explaining my work history. I'm also going to try that Claimyr service to speak with an agent directly just to make sure I've covered all bases. Will let you know how it goes once I hear back from NYSDOL. Thanks again for all the help - this forum has been a lifesaver for my anxiety!

Hi everyone, I worked at a bank for 5 years, and this is standard procedure following federal holidays. ACH processing (which is how direct deposits work) doesn't happen on federal holidays, so everything shifts forward one business day. This affects ALL direct deposits, not just unemployment benefits. For reference, here's the 2025 holiday schedule that will affect payment processing: - New Year's Day (January 1) - Martin Luther King Jr. Day (January 20) - Presidents' Day (February 17) - Memorial Day (May 26) - Juneteenth (June 19) - Independence Day (July 4) - Labor Day (September 1) - Columbus Day (October 13) - Veterans Day (November 11) - Thanksgiving (November 27) - Christmas (December 25) Mark these on your calendar so you won't be caught off guard next time!

update: my payment just hit my account at 6am this morning

My neighbor works for the bank and she said all government deposits are delayed this week because of the holiday processing schedule. It's not just unemployment - tax refunds and social security are delayed too.

UPDATE: My payment just hit my account! So it was definitely just the holiday delay. Thanks everyone for the help and reassurance!

UPDATE: I found my 1099-G! For anyone else who might need this info: I had to click on "Unemployment Services" then scroll ALL the way down to find the tax forms section. It wasn't obvious at all. Thanks everyone for your help!

My tax preparer said i need to get a CORRECTED 1099-G because mine shows the wrong amount!!! Has anyone dealt with getting a corrected form?? SO FRUSTRATING

Just wanted to add one more thing - if your landlord is threatening eviction due to late rent, make sure to get documentation from NYSDOL about your pending payments. New York has temporary protection if you can prove you're waiting on unemployment funds. Ask the agent for a "Notice of Pending Unemployment Benefits" when you speak with them. You can present this to your landlord to potentially get more time.

UPDATE: I finally got through this morning! Called right at 8:00am like suggested and asked for a Tier 2 payment specialist. Had to wait about 25 minutes, but finally spoke to someone helpful. Turns out my account was flagged for "quarterly review" which they're doing to random accounts. The agent cleared the hold while I was on the phone and said I should see all three payments in my account within 2-3 business days. She also sent me the benefits notice documentation to show my landlord. Thanks everyone for your help!

Just wanted to update that we successfully helped my mother-in-law with this exact issue last week! What finally worked was getting an ID.me video call, but we had to use my computer since she doesn't have one. We sat with her during the call, and the representative was very understanding about her situation. They accepted her Medicare card, social security card, and a bank statement as verification even though she didn't have a current photo ID. So there is definitely some flexibility in the video verification process!

Update: Thanks everyone for your help! We were able to get through to NYSDOL using the Claimyr service someone recommended. The agent set up an in-person appointment for my mom at our local office for the Verification Alternative Process. She's going next Tuesday and bringing all the documents mentioned here. I'll update again after her appointment to let everyone know how it went in case someone else has the same issue.

so what happend with your case? did they approve you yet?

That's awesome news! So happy for you! Makes me feel better about the system knowing it worked out eventually.

OK so I was wrong about your email being fake (sorry!!) but DID YOU KNOW that your first payment might include back pay for previous weeks too?? If you certified for weeks while waiting for approval, they should pay ALL those weeks in your first deposit! So check if the amount matches what you're expecting! A lot of people miss this and don't get all their money!!!!

Just wanted to check back - did your payment come through yet? Mine took exactly 8 days after that email to hit my account.

I'm dealing with this exact same situation right now and it's so stressful. I worked a cash job for 3 months in 2025 and now they want proof. I've been trying to call the unemployment office for weeks but can never get through to a real person. Has anyone actually been able to speak to someone there about these verification requirements? I'm worried about submitting the wrong documentation and getting denied.

my friend had to appeal and won because she had text messages with her boss from 2025 talking about work schedules. check if your aunt saved ANY texts!

UPDATE: I finally got through to someone at NYSDOL today! They confirmed my documents were successfully received despite no confirmation email. The agent said their system has been having issues with confirmation emails for several weeks now, but uploads are still working. So if anyone else has this problem, your documents are probably fine!

happens to me EVERY TIME lol. their website is stuck in like 2002 🤣