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I'm at my wit's end trying to get through to NY unemployment. My ID.me says my credentials are invalid when I try to log in, and I NEED to speak with an actual human being to sort this out. I've been trying the automated phone system but it just keeps sending me in circles. Does anyone know a direct number to reach a real person? Or some trick to get through the phone menu? This is urgent as I need to discuss my claim status and can't access anything online right now.
Just checking back - did you manage to get through to someone? The ID.me issue should definitely be fixable, but they sometimes need to manually verify your identity.
Yes! I finally got through this morning. Ended up using that Claimyr service you mentioned after failing again with the regular number. Got connected to an agent in about 35 minutes. They fixed my ID.me issue - turns out there was a mismatch between my married name on some documents and maiden name on others. The agent was able to note it in my file and unlock my account. Thanks everyone for the help!
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Glad you got it resolved! For anyone else reading this with similar issues - the NY DOL has also added a virtual assistant chat feature on their website that can handle some basic account issues without needing to call. It won't solve everything, but it can help with password resets and some verification problems.
The chat bot is useless for anything complicated though. It just ends up telling you to call anyway after wasting 15 minutes answering questions 🙄
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my cousin works for nysdol. says theres a HUGE backlog right now of reapplications. theyre like 3 weeks behind in processing. its not just you!!!
I don't think that's accurate. I reapplied just last week and my payments started immediately. It's more likely there's something specific with the OP's claim that requires review. Not everyone experiences delays.
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maybe ur right but thats what my cousin told me and she LITERALLY works there so ¯\_(ツ)_/¯
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UPDATE: I finally got through to someone at NYSDOL! Used that Claimyr service mentioned above and got connected in about 25 minutes after trying for over a week on my own with no luck. The agent told me my claim had a "verification hold" because I had worked for 3 different employers during my previous benefit year. They needed to manually review those wages even though I had reported everything correctly each week. The good news is she removed the hold right away, and my payments should process overnight! She also said I'll receive all the back payments for the weeks I certified. Such a relief! Thanks everyone for your help and suggestions.
This is great news! It's always something specific like this that causes the holdup. Glad you got it resolved and will be receiving your backpay. For anyone else reading this in the future - this is why getting an actual person on the phone is so important with these issues.
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congrats! nothing beats talking to a real person when dealing with unemployment issues
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One additional point that might be helpful: Once you do file your new claim, make a note of your confirmation number and take a screenshot if possible. The NY unemployment system occasionally loses new applications during peak filing periods, and having proof of your submission date and confirmation number can help if you need to follow up.
Thank you everyone for the advice! To summarize what I'll do: I'll certify my final 4 days this Sunday, wait until I see the payment status change to "paid" in my account (probably Wednesday or Thursday), and then file a new claim online. I'll also prepare for a possible 1-2 week gap before the new payments start coming in. It's frustrating that there's a gap, but at least now I can plan for it.
Good plan! Just be prepared to spend HOURS trying to reach someone by phone once you file the new claim. Pretty much everyone I know who's filed recently had to talk to a representative to complete the process, and the phone lines are still crazy.
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Does anyone know if there are system updates happening? I swear they ALWAYS do these things without warning us. Last time they updated the website I couldn't log in for 3 days! So typical of NY unemployment to just leave us hanging!!!
I haven't seen any official notifications about system updates this week. Sometimes they post notices on the main page before logging in - did you check there?
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UPDATE: Just checked this morning and the payment is now showing as pending! Looks like it was just delayed processing. Thanks everyone for your help and reassurance.
Great news! Glad to hear it resolved itself. This is typical - the system sometimes has delays but usually catches up within 24-48 hours.
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Mine is showing now too! What a relief, I was up all night worrying!
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Has anyone else waited forever after completing the ID.me verification? I verified my identity through ID.me almost 3 weeks ago for my NY unemployment claim and still haven't received a single payment. My account just says 'pending' with no explanation. I've submitted all the requested documents and passed the verification process (got the confirmation email and everything), but it's like my claim is stuck in limbo. I'm getting really stressed because bills are piling up. Is this normal in 2025 or is something wrong with my claim? How long did it take for your payments to start after ID.me verification?
anyone else notice they're way slower processing claims this year compared to last year?? my claim in 2024 was way faster
YES!!! They laid off a bunch of staff in December after the budget cuts and now everything takes FOREVER!!! My friend who works in state government told me they're operating with like 30% fewer people processing claims this year. Total disaster!!!
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Just wanted to update everyone - I FINALLY got through to someone at NYSDOL! I used the Claimyr service mentioned above and got connected to an agent in about 20 minutes (after trying for weeks on my own with no luck). Turns out my claim had a random "additional verification needed" flag on it, even though I'd already done ID.me. The agent was able to clear it immediately and said I should see all my back payments within 3-5 business days. She couldn't explain why it got flagged or why nobody contacted me about it. Thank you all for your help and suggestions! For anyone else stuck in ID.me verification limbo - definitely try to speak with an actual person rather than just waiting. The system doesn't seem to resolve these issues automatically.
Glad to hear you got it resolved! That's exactly what happened in my case too - some mysterious flag that only a human agent could clear. The system really needs to be improved to better communicate these issues to claimants.
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This is a common resolution pattern. For reference, what you experienced is called a "secondary verification hold" in their system. These are often automatically applied based on various risk algorithms and require manual clearance. Good job being persistent - and this is a reminder to everyone that continuing to certify during these delays is crucial so you receive all eligible back payments.
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i ended up just using my bf's chase account cuz i got tired of waiting lol. not ideal but whatever works
That's smart! I might ask my roommate if I can use their bank account temporarily. Thanks for the idea!
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Update: I finally got through on the phone this morning (called right when they opened at 8am). The rep said they're aware of the Chime issue and they have to manually override something in their system to make it work. My deposit went through to my Chime account today with no problems! So definitely worth trying to reach someone by phone.
That's such good news! I'll try calling right at 8am tomorrow. Thanks for the update!
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Tax advisor here. A few important points about NY unemployment 1099-Gs: 1. They must be issued by January 31st by law 2. They're now primarily digital - paper copies are only mailed if you specifically requested that option 3. If you don't receive your form by February 5th, don't wait - contact NYSDOL immediately 4. You can request a duplicate or corrected 1099-G through your online account or by phone 5. Remember to check that the tax withholding amount (if you elected withholding) is correctly reflected Double-check all information carefully - errors on 1099-Gs are more common than you might think and can cause issues with the IRS if your reported income doesn't match their records.
This is super helpful, thank you! I did elect for tax withholding so I'll make sure that's showing correctly. Do you know if we need to wait for the 1099-G if we have all our payment records and know the total amount received?
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Technically you could file using your own records if you're absolutely certain of the amounts, but I strongly advise waiting for the official 1099-G. The form includes other information like tax withholding that might be difficult to calculate precisely on your own. Additionally, the IRS will receive the same form, and discrepancies could trigger unnecessary scrutiny.
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Just wanted to update everyone - I just checked my account and my 1099-G for 2024 is already posted! They must be releasing them in batches. Mine shows it was generated yesterday. The navigation is a bit different this year though. I had to go to My Online Forms > Tax Documents > 2024 to find it.
Oh that's great news! I'm going to check mine right now. Thanks for the update and the new navigation path!
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am i the only one who thinks it's RIDICULOUS they demand all this paperwork years later?? like we already qualified once! why are they making us prove everything again?? the whole system is designed to be impossible to navigate so they can deny people!
fr its just a way to not pay ppl
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Thanks everyone for the advice! I'm feeling much less panicked now. I've collected my bank statements showing the deposits, found some old work emails in my archive, and I reached out to my former supervisor who agreed to write a statement. I'm also requesting my tax transcript from the IRS today. Will try calling DOL tomorrow to explain my situation and see if they can add notes to my file. I'll update once I hear back from them.
Good luck! That sounds like plenty of documentation. Remember to be super persistent with calling - early morning (right when they open) is usually the best time to get through.
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Anyone have the secret phone number for nysdol? I heard theres a different one that actually gets answered. My cousin's roommate got through right away using it when she had the same issue after her BYE date.
There is no "secret phone number" - that's a common misconception. The NYSDOL uses a unified phone system. What does happen is that certain phone options route you to different queues. For BYE date issues specifically, when you call the main number, you should press 2, then 1, then 2 again when prompted. This routing has a slightly better chance of connecting you with a claims specialist who can handle BYE date transitions.
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FINAL UPDATE: I finally got this resolved! After trying for days to get through on the phone with no luck, I decided to try that Claimyr service someone mentioned. I was connected to a NYSDOL agent in about 30 minutes. The agent explained that my account was stuck in what they call a "BYE date review queue" and that my email response had been received but not processed. She manually released my pending payments while I was on the phone! The money should be in my account in 1-2 business days. For anyone else stuck after their BYE date - definitely mention specifically that you're dealing with pending payments after a BYE date when you talk to someone. Apparently that helps them know exactly what needs to be fixed. Such a relief to finally have this resolved!
just tried claimyr too and got thru! my payments are being released tomorrow!! THANK YOU for the update and info!!!
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Glad you got it resolved! This is becoming a very common issue with the new system. For anyone else reading this in the future, here's a quick checklist for BYE date payment issues: 1. Continue certifying every week even if previous weeks are pending 2. Respond to any emails/questionnaires immediately 3. Send a secure message through your NY.gov account 4. When calling, specifically mention "BYE date payment review" 5. Ask the representative to check if you're in the "BYE review queue" 6. Request that they manually release any eligible pending payments The system should get better over time as they work out these transition issues.
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Ella Lewis
One more thing to consider: If you don't qualify for regular UI because you don't have enough recent work history, check if you're eligible for any other assistance programs. Depending on your situation, you might qualify for other types of support while you're looking for more stable employment.
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Hunter Edmunds
That's a good point. Are there specific programs you'd recommend looking into? I'm definitely in need of some assistance while I continue my job search.
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Brianna Schmidt
To answer your question about minimum earnings: for a 2025 claim in NY, you generally need to have: 1. Worked in at least two calendar quarters of your base period 2. Earned at least $3,700 in one of those quarters 3. Total earnings of at least 1.5 times your highest quarter earnings across your entire base period So your part-time work at the end of 2024 might qualify if it meets these thresholds. When you call, ask specifically about whether your recent work history is sufficient for a new claim. And as suggested above, look into other assistance programs like SNAP (food stamps) or HEAP (energy assistance) if you're struggling financially while job searching.
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Hunter Edmunds
Thank you so much for these specific requirements! I don't think I earned $3,700 in any quarter with my part-time work, so it sounds like I probably won't qualify. I'll definitely look into SNAP and HEAP though. I appreciate everyone's help!
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