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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I went through this same confusion when I first applied! The key thing to remember is that you can always double-check your assigned filing day by logging into your my.ny.gov account - it should show your specific weekly claim filing day right on your dashboard. I'd recommend taking a screenshot of that info so you don't forget. Also, if you're ever unsure about whether you're filing correctly, the Department of Labor customer service line can confirm your schedule, though as others mentioned the wait times can be brutal. Better to be safe than sorry with your benefits!
That's really helpful advice about taking a screenshot! I just checked my my.ny.gov account and you're right - it clearly shows my filing day right there on the dashboard. I was overthinking this whole thing. Thanks for the tip about having that info saved, especially since the website can be slow sometimes when you're trying to log in.
One thing I learned the hard way - if you're filing your weekly certification late in the evening or early morning around your filing day, double check that you're certifying for the correct week! The system can be a bit confusing about which week you're supposed to be filing for, especially if you're filing right at the boundary between weeks. I accidentally certified for the wrong week once and it delayed my payment by several days while they sorted it out. The safest approach is to file during normal business hours on your assigned day when possible.
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New member here and experiencing this exact same March 2025 ID.me verification nightmare! Filed my claim in late March and it's been stuck on "pending" for over 2 weeks with absolutely no verification email anywhere - checked spam, promotions, trash, social folders multiple times. This thread has been a total lifesaver confirming this is a legitimate system bug affecting March 2025 claims specifically and not user error. Reading through everyone's success stories with the 7:45am calling strategy is really encouraging! It's clear that persistence with early morning calls is the only real solution when NYSDOL's system glitches like this. Planning to start calling at 7:45am tomorrow using all the proven strategies shared by @Connor Murphy and others here. Really grateful for this community providing actual solutions when the official website is completely useless about this known issue. Will definitely update once I hopefully connect with an agent who can manually trigger my ID.me verification link. Thanks to everyone who shared their experiences - it gives hope that we can get through this!
@Haley Bennett Welcome to the community! I m'also brand new here and just successfully resolved this exact same March 2025 ID.me verification issue yesterday. Filed my claim in early March and was stuck in pending for nearly a month with no verification email despite checking every folder multiple times. This thread has been absolutely incredible - it really confirmed that this is a confirmed system bug affecting March 2025 claims specifically, not something we re'doing wrong. I tried the 7:45am calling strategy that @Connor Murphy recommended and got through on my 11th attempt after 2 days of persistent calling. The agent immediately recognized the March bug and said they ve been'flooded with identical cases. She manually triggered my ID.me verification link while I was still on the phone and I completed the entire verification process in under 20 minutes. My claim was approved and payments released by end of day! The early morning calling approach definitely works - just requires patience and determination with the repeated attempts. Don t lose'hope, the agents are fully aware of this March 2025 issue and can resolve it instantly once you finally reach them. You ve got'this!
I'm brand new to this community but dealing with the exact same March 2025 ID.me verification nightmare! Filed my claim in mid-March and it's been stuck on "pending" for over 3 weeks now with absolutely no verification email anywhere - spam, promotions, trash, everything checked multiple times. This thread has been absolutely invaluable in confirming this is a widespread system bug specifically affecting March 2025 claims and not something I'm doing wrong. Reading through everyone's success stories with the 7:45am calling strategy that @Connor Murphy shared is giving me so much hope! It's incredibly frustrating that there's no official notice from NYSDOL about this known bug, but I'm so grateful for this community sharing real solutions when their website just sends you in circles. I'm going to start calling bright and early tomorrow morning using all the proven strategies shared here. Will definitely update once I hopefully get through to an agent who can manually trigger my ID.me verification link. Thanks to everyone who took the time to share their experiences - it really helps knowing we're not alone in this mess and that persistence actually does pay off!
@Isabella Silva Welcome to the community! I m'also completely new here and literally just went through this exact same March 2025 ID.me verification disaster this past week. Filed my claim in late March and was stuck in pending limbo for almost 3 weeks with zero verification emails despite checking every single folder imaginable. This thread has been an absolute lifesaver - it completely confirmed that this is a legitimate system bug affecting March 2025 claims specifically, not user error on our part. I tried the 7:45am calling strategy that @Connor Murphy shared and it took me 9 attempts over 2 days, but I finally got through to an agent who immediately knew about the March bug. She said they ve been'completely overwhelmed with identical cases and manually sent my ID.me verification link while I was still on the phone. I completed the entire verification process in about 18 minutes and my claim was approved with payments released the very next morning! The early morning calling approach absolutely works - it just requires serious patience and persistence with the repeated attempts. Don t give'up hope, the agents are totally aware of this March 2025 issue and can resolve it instantly once you finally reach them. You ll get'through this!
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The NYS Department of Labor portal is confusing honestly. I got approved but it took me forever to figure out where to find the actual confirmation. They really need to make the interface clearer about what each status means!!!
I'm going through the same thing right now! Just filed last week and the waiting is nerve-wracking. From what I've read here and elsewhere, the key things to look for are: 1) A weekly benefit amount showing up (not $0), 2) No "pending issues" or red flags in your claim status, and 3) The monetary determination letter that should appear in your documents section. The first payment delay seems pretty normal from what everyone's saying - the state system just takes time to process everything. Keep doing those weekly certifications though, that's important even while waiting for approval!
This is really helpful, thank you! I'm in a similar boat - filed about a week ago and constantly refreshing my account to see if anything changes. The waiting is definitely stressful when you're depending on that income. Good to know that doing the weekly certifications is important even before getting official approval. Did you end up seeing your weekly benefit amount pretty quickly after filing, or did that take a while to show up too?
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I had issues getting through to KeyBank when I needed help with my unemployment card too. Ended up using Claimyr (claimyr.com) to get connected to an actual NYS Department of Labor agent who could help coordinate with KeyBank. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling around.
How much does that service cost? I'm already broke waiting for my unemployment money lol
It's worth checking out - they focus on getting you connected quickly rather than keeping you on hold forever. The time saved is usually worth it when you're dealing with urgent card issues.
The whole KeyBank system is a nightmare tbh. Why can't NYS Department of Labor just do direct deposit like normal jobs? This debit card thing is so outdated and causes nothing but problems when you lose it or it gets damaged.
You can actually switch to direct deposit! Just log into your my.ny.gov account and change your payment method in the NYS Department of Labor section.
Diego Vargas
I'm also new to this community and currently dealing with this exact PIN nightmare! This thread has been such a goldmine of information - I was completely at a loss after searching through my main unemployment packet multiple times with no luck. Reading everyone's experiences has shown me I've been looking in all the wrong places. I never thought to check my spam/junk email folder, and I definitely dismissed several small envelopes that came with other mail thinking they were just random paperwork. That tip about the debit card envelope is brilliant - I have one sitting right on my counter that I only opened to get the card out! The Spanish language calling trick is absolutely genius - I work in customer service myself and never would have thought of that workaround. I'm going to start tonight with the systematic approach everyone's outlined: spam folder first, then every single piece of NYS DOL mail including that debit card envelope. If the search doesn't work, I'm planning to try calling at exactly 8 AM on Tuesday morning using these strategies. It's both comforting and maddening that so many of us are struggling with this same poorly designed system, but I'm incredibly grateful this community exists to share these creative solutions. Thank you all for turning what felt like an impossible situation into a clear action plan!
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Ravi Patel
•Welcome to the community! I'm also brand new here and going through this same PIN crisis right now. Your customer service background probably makes this even more frustrating since you understand how systems should actually work! This thread has been a total lifesaver for me too - I was only checking the obvious documents and completely missed things like spam folders and that debit card envelope. I'm definitely going to follow your systematic approach tonight, starting with the spam folder then going through every piece of NYS DOL mail. That Spanish language trick is such brilliant outside-the-box thinking - it's crazy that we have to get this creative just to reach our own government! If my search comes up empty, I'm planning to try the 8 AM Wednesday calling strategy. It's both reassuring and infuriating how many of us are dealing with this exact same broken system, but having this community makes it feel so much less overwhelming. Good luck with your search - hopefully one of these methods will finally solve this PIN mystery for all of us!
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Emma Wilson
I'm new to this community and currently struggling with this exact same PIN issue! This thread has been incredibly helpful - I was starting to feel hopeless after spending hours searching through my unemployment paperwork with no success. Reading through everyone's experiences has opened my eyes to so many places I never thought to look. I was only focusing on the main benefits documents but completely overlooked checking my spam/junk email folder, small envelopes that might have seemed unimportant, and especially that debit card envelope that multiple people mentioned - I definitely have one of those that I just grabbed my card from and tossed aside! The Spanish language calling trick is absolutely genius - I never would have considered that creative workaround for getting through the phone lines faster. Tonight I'm going to try the systematic approach: start with my spam folder, then carefully go through every single piece of mail from NYS DOL no matter how insignificant it looked when it arrived. If I still can't find it after that thorough search, I feel much more confident about trying the 8 AM sharp weekday morning calling strategy armed with all these tips. It's both reassuring and frustrating to see how many of us are dealing with this same broken system, but I'm so grateful this community exists where we can share solutions and support each other through these bureaucratic nightmares. Thank you everyone for sharing your knowledge and turning what felt like an impossible situation into a manageable action plan!
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