New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I had issues getting through to KeyBank when I needed help with my unemployment card too. Ended up using Claimyr (claimyr.com) to get connected to an actual NYS Department of Labor agent who could help coordinate with KeyBank. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling around.

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Ethan Brown

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How much does that service cost? I'm already broke waiting for my unemployment money lol

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It's worth checking out - they focus on getting you connected quickly rather than keeping you on hold forever. The time saved is usually worth it when you're dealing with urgent card issues.

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Yuki Yamamoto

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The whole KeyBank system is a nightmare tbh. Why can't NYS Department of Labor just do direct deposit like normal jobs? This debit card thing is so outdated and causes nothing but problems when you lose it or it gets damaged.

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Carmen Ruiz

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You can actually switch to direct deposit! Just log into your my.ny.gov account and change your payment method in the NYS Department of Labor section.

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u can also fax it to 518-457-9378 but goodluck getting through... their fax is always busy fr

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who even has a fax machine in 2024 lmaooo 💀

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Another option is to try uploading it through the NY.gov unemployment portal if you have online access set up. I was able to submit mine digitally last week under the "Upload Documents" section. Saved me the hassle of mailing or calling!

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Yuki Sato

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Wait really? I've been trying to find that upload option but can't see it anywhere on my portal. Are you sure it's there? Maybe it only shows up for certain types of documents?

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Lourdes Fox

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The whole tax system is rigged anyway. They give you unemployment when you're desperate then want it all back in taxes. Makes no sense to me.

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Selena Bautista

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I get the frustration but unemployment has always been taxable income. At least NYS doesn't tax unemployment benefits at the state level, so you only owe federal taxes on it.

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Cynthia Love

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For anyone still looking for their 1099-G, you can also call the NYS Tax Department at 518-457-5181 - they can help you get a duplicate copy if the online system isn't working. Also, if you're worried about owing taxes because you didn't have anything withheld, you might want to look into making quarterly estimated payments for this year if you expect to receive unemployment again. That way you won't get hit with a big tax bill next year. And remember, even though unemployment is taxable, you may still qualify for other tax credits that could help offset what you owe.

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Keisha Johnson

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This is really comprehensive advice, thanks! The quarterly payment tip is especially helpful - I never thought about that for next year. Quick question though - do you know if there's a minimum amount of unemployment income that triggers the tax obligation, or is any amount taxable no matter how small?

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Riya Sharma

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I'm actually going through a very similar situation right now! I've been on NYS unemployment for about 2 months and just found out I need to relocate to Atlanta for family reasons. Reading through everyone's experiences here has been incredibly reassuring - I was honestly terrified that I'd lose my benefits if I moved out of state. It sounds like the key is just being upfront and transparent with NYS Department of Labor about the move and making sure to keep detailed job search records in the new location. Has anyone dealt with moving for non-job related reasons like family emergencies? I'm wondering if they ask any follow-up questions about why you're relocating when you update your address. Thanks to everyone who shared their experiences - this thread is a goldmine of practical advice!

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Nadia Zaldivar

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@Riya Sharma I m'so glad this thread has been helpful for you! I don t'think NYS Department of Labor typically asks for detailed explanations about why you re'moving - they re'mainly concerned with whether you re'still able and available for work, not the personal reasons behind your relocation. Family emergencies are completely valid reasons to move, and as long as you update your address promptly and continue meeting all the eligibility requirements actively (job searching, available for work, etc. ,)you should be fine. The most important thing is being honest on your weekly certifications and keeping good records of your job search activities in Atlanta. From everything I ve'read in this thread, it sounds like interstate moves are really common and the process is pretty straightforward as long as you re'transparent about it. Good luck with your move and I hope everything works out well with your family situation!

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Isaac Wright

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I just wanted to jump in and say this thread has been incredibly helpful! I'm in a similar situation where I might need to move from Long Island to North Carolina while collecting NYS unemployment. Reading everyone's experiences has really put my mind at ease. It sounds like the consensus is pretty clear - you CAN continue collecting benefits after moving, you just need to be transparent and update everything promptly. I love how many people have shared their specific experiences with different states too. One question I haven't seen addressed - does anyone know if there's a time limit on how long you can collect NYS benefits while living out of state? Like, is there a point where they expect you to transfer to the new state's system, or can you continue with NYS until your benefit year ends? Thanks again to everyone for sharing their real-world experiences - it's so much more helpful than trying to navigate the confusing official documentation!

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Eleanor Foster

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@Isaac Wright Great question about time limits! From what I understand, you can continue collecting NYS unemployment benefits for your full benefit year usually (26 weeks regardless) of where you re'living, as long as you continue to meet all the eligibility requirements. You don t'have to transfer to another state s'system - you stay with NYS since that s'where you worked and established your claim. The key is that your benefit year has a set duration based on when you first filed, not where you re'currently residing. I haven t'come across any official documentation suggesting there s'a geographic time limit, and none of the people who shared their experiences mentioned being forced to switch systems. Just make sure to keep up with your weekly certifications and job search requirements in North Carolina if you do move!

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I've been reading through all these responses and they're super helpful! I'm actually dealing with a similar situation right now where I can access my NY.gov ID but it's not properly linked to my unemployment account. When I try to log in, it takes me to a page that says "no claims found" even though I know I have an active claim. Has anyone else run into this specific linking issue? I'm wondering if I should call the technical support number or if there's a way to fix the linkage online. Really don't want to sit on hold for hours if there's a simpler solution!

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Tyler Lefleur

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I actually had that exact same "no claims found" issue! It's usually a linkage problem between your NY.gov ID and your unemployment account. Don't try to fix it online - you'll just end up in circles. Call the technical support number (800-833-3000) and specifically tell them your NY.gov ID isn't linked to your existing unemployment claim. They can see both accounts on their end and merge them properly. It took about 5 minutes once I got through to someone. If you can't get through on the phone, that Claimyr service that others mentioned worked for me too. The key is explaining that you have access to your NY.gov ID but it's not connected to your claim - that's different from a complete lockout situation.

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Owen Jenkins

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I just want to thank everyone who contributed to this thread - this is exactly the kind of information that should be stickied or made into a guide somewhere! The NY unemployment system is so unnecessarily complicated with all the different login methods and account linking issues. I'm saving this whole thread for future reference. A few quick tips to add based on what I've learned from dealing with government websites: 1. Always use the same browser when accessing government sites - they can be finicky with cookies and sessions 2. Never use incognito/private browsing mode for important accounts because you lose all the auto-save benefits 3. Screenshot or write down your account details immediately after creating any government account - don't rely on memory! 4. If you move, update your address with ALL your government accounts separately - they don't talk to each other The system really needs to be simplified but at least we can help each other navigate the mess. Thanks again to everyone who shared their experiences and solutions!

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Ella Russell

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This is such valuable information, thank you for compiling these tips! I'm new to the NY unemployment system and honestly feeling pretty overwhelmed by all the different account requirements. Your point about using the same browser is something I never would have thought of - I usually switch between my phone and laptop depending on where I am. I'm definitely going to screenshot everything from now on after reading about all these lockout horror stories. Quick question - when you say "update your address with ALL your government accounts separately," does that include things like the IRS and Social Security too, or are you mainly talking about NY state accounts? I just want to make sure I'm covering all my bases since I recently moved and don't want to run into issues later!

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