New York Unemployment

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If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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ShadowHunter

ID.me locked me out of NY unemployment account - need urgent help bypassing verification

I'm completely stuck with this ID.me mess on my NY unemployment account! I created an ID.me account last week to verify my identity for unemployment benefits, but now I can't login to my NYSDOL account at all. Every time I try using my regular username and password, it redirects me to ID.me verification again, then gets stuck in some weird loop. I've tried resetting my password THREE times but nothing works. The worst part is there's literally no phone number to contact ID.me directly about this issue! I'm missing my weekly certifications and freaking out about losing benefits. Has anyone figured out how to fix this ID.me nightmare or found a way to contact an actual human at NYSDOL who can help? I'm desperate here...

Anastasia Sokolov

did u try making a whole new id.me account? my cousin had to do that

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Sean O'Connor

Creating a new ID.me account when one is already linked to your SSN can actually cause more problems and verification flags. It's better to fix the existing account connection.

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ShadowHunter

UPDATE: I finally got it fixed!! The cookie deletion method helped but didn't completely solve it. I ended up using that Claimyr service someone mentioned above to get through to a real person at NYSDOL. Got a callback within an hour and the agent knew exactly what the problem was. Apparently my ID.me verification was stuck in some kind of pending status on their end even though it showed completed on mine. They did a manual override and had me log in while still on the phone with them. Everything works now! Most importantly, the agent was able to let me backdate my certifications for the weeks I missed, so I won't lose any benefits. Such a relief after almost two weeks of stress!

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Diego Ramirez

Great news! Glad you got it resolved. For anyone else with this issue, it seems like the fastest solution is getting through to an actual agent who can do the manual override on their end.

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Luca Conti

SHOCKING that the only way to fix their broken system is to talk to a human...who they make nearly impossible to reach!! But glad you got it fixed!

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Emma Wilson

NY unemployment sent me $872 instead of $620 - will they make me repay this?

So I'm totally confused about my weekly benefit payment. I've been getting $620 every week since I filed my NY unemployment claim in January. But this week they randomly deposited $872 into my account?? I double-checked and I didn't report anything differently on my weekly certification. My work situation hasn't changed at all. I'm worried they'll suddenly realize they made a mistake and demand the money back with penalties or something. Has anyone else had this happen? Should I call them to report it? I'm afraid if I spend this money and they later say it was a mistake, I'll be in trouble. I really need this money for rent but don't want to touch it if they're going to take it back...

Freya Larsen

I had something kinda like this happen back in January. My payment jumped up by around $200. Turned out they had recalculated my base period wages and I qualified for more than they initially thought. I got a letter about it a week later. Maybe check your mail?

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Emma Wilson

That gives me some hope! I'll keep checking my mail. Nothing has come yet but maybe it's on the way.

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Isabella Santos

Just to follow up - were you able to get an answer about this? If it was indeed a recalculation of your benefit amount, you should have received a Monetary Determination Notice (T402) showing the updated calculation. This would explain the increase and confirm whether it's permanent going forward.

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QuantumLeap

That's great news! Glad it worked out and you can actually use the money!

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Malik Johnson

nice! more money is always good lol

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Mateo Lopez

NY unemployment direct deposit taking 7 days instead of 3 - what's happening?

I've been claiming NY unemployment benefits for the past 6 weeks, and suddenly this week my direct deposit is taking WAY longer than usual. Normally the money hits my account within 2-3 business days after I certify on Sunday, but it's now been 7 days and nothing! My payment history on the website shows 'released' status from Monday, but the money isn't in my bank account. I called my bank and they don't see any pending deposits. I'm freaking out because rent is due and I'm counting on this money. Has anyone else experienced a delay with their direct deposit recently? Is NYSDOL having some kind of system issue? I've tried calling but can't get through to a real person.

Carmen Ortiz

I called this morning using that Claimyr service I mentioned and got through to an agent in about 15 minutes. The agent confirmed there's a system-wide delay affecting direct deposits right now. She said they're working on resolving it and most payments should be processed by early next week. She also mentioned they can expedite payments in hardship situations - you need to specifically ask about the "emergency payment process" when you speak to an agent.

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Mateo Lopez

This is incredibly helpful info! I'm going to try calling tomorrow and specifically ask about the emergency payment process. Thank you so much for sharing what you learned!

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Aisha Abdullah

my payment finally came thru this morning! took exactly 9 days like the other person said. check ur account it might be there

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Mateo Lopez

Just checked and YES! Mine finally came through too! Such a relief. Thanks everyone for all your help and advice through this stressful situation!

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Jamal Washington

Can't reach NY unemployment by phone while overseas - need to submit documents urgently

I'm currently out of the country and NY unemployment is asking for additional documents. Problem is I can't log into my account from overseas (keeps blocking my IP I think?) so I faxed all the papers they requested last week. Now I'm paranoid they'll lose my fax or just ignore it, and then my claim will get denied or delayed. Has anyone successfully contacted NY unemployment by phone recently? I need to confirm they received my docs and that everything's in order. Any specific numbers or tricks to actually get through to a human? I'm especially concerned since I'm calling from overseas so it's already complicated with time differences and international call rates. Thanks for any help! 😊

PixelWarrior

Did you try emailing them? I've had success with uiclaimadjudication@labor.ny.gov for document issues in the past. Include your full name, NY phone number, last 4 of SSN, and explain your situation clearly. They usually respond within 5-7 days.

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Giovanni Rossi

That email address has been changed. The current one for claim issues is correctionrequest@labor.ny.gov, and for document submission specifically it's documents@labor.ny.gov as I mentioned in my previous comment.

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PixelWarrior

Thanks for the correction! The system changes so often it's hard to keep track of the current contacts.

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Liam Fitzgerald

update????? did u get thru?? im having similar probs with them losing my stuff

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Jamal Washington

Quick update - I used the Spanish option trick that someone suggested here and actually got through yesterday! Waited about 25 minutes instead of hours. They confirmed they received my fax but said I was missing one form (even though I sent it!). The agent was able to note in my account that I'm overseas temporarily and gave me a direct fax number to send the missing form. So if you're still having trouble, definitely try the Spanish option!

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Sofia Gomez

Can't claim NY unemployment benefits after 32-day job in Florida - still eligible?

In Jan 2025 I went to Florida for what was supposed to be a 3-month temp job. The company let me go after only 32 days (said they were restructuring). I've now moved back to NY and tried to restart my NY unemployment claim that I had open before the Florida job, but the online system keeps giving me an error message saying "Claim cannot be processed - interstate employment detected." I called NYSDOL like 50 times but can't get through to anyone. The Florida job paid way less than my NY job that my original benefits were based on. Do I need to file a whole new claim? Will my benefit amount drop because of this short Florida job? I really need the money and don't understand why having a job for just a month would mess everything up.

StormChaser

Update for everyone following this thread: For situations like this with short-term out-of-state employment (under 6 weeks), you need to request a "Non-Qualifying Employment Exclusion" from NYSDOL. This requires: 1. Proof of the short duration (termination letter with dates) 2. Evidence you've returned to NY (lease, utility bill, etc.) 3. Form UI-BK-28 (Interstate Wage Exclusion Request) Once processed, they can reinstate your original NY claim as if the out-of-state employment never happened. But you must speak to a Combined Wage Claims specialist at NYSDOL, not a regular claims agent.

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Sofia Gomez

Thank you so much for this detailed information! I got through to someone today using that Claimyr service and they're processing my exclusion request now. The agent confirmed everything you said and told me I should see my claim reactivated within 10 business days. Such a relief!

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Dmitry Petrov

My cousin works for unemployment and says they've been swamped with these exact cases since so many people are doing gig work and temp jobs in different states. The system wasn't designed for how people actually work these days.

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Sofia Gomez

That makes sense. Did your cousin mention if there's any plans to fix the system to handle these situations better?

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Dmitry Petrov

She said they're supposed to get a new system in 2026 that handles multi-state work better but who knows if that'll actually happen lol. Government tech projects always run late.

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Yara Khalil

Will NY unemployment accept both W2 photo and scan for proof of employment?

I just submitted my docs for NY unemployment proof of employment verification. I took a picture of my W2 with my tablet but then got nervous they wouldn't accept it because maybe the quality wasn't good enough? So I went ahead and made an actual digital scan and submitted that too. Now I'm wondering if sending two versions of the same document will cause problems or confusion with my claim? Has anyone done something similar? Will they just use whichever version is clearer or will this somehow flag my account for review? I'm probably overthinking this but really can't afford any delays right now.

Yara Khalil

Just wanted to update - my claim was approved! Looks like sending both the photo and scan wasn't an issue at all. Thanks everyone for helping calm my nerves!

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Paolo Esposito

Great news! Glad it worked out for you. Hope your payments start flowing without any further issues.

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Keisha Brown

nice 👍

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Oliver Weber

Quick question to piggyback on this thread - do they accept digital W2s from tax prep services? I don't have a paper copy of mine anymore...

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Javier Morales

Yes, NYSDOL accepts digital W2s from tax services like TurboTax, H&R Block, etc. Just make sure all the information is clearly visible and includes your employer's EIN, your SSN, and wage information. A PDF or clear screenshot of the digital W2 is perfectly acceptable.

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Emma Anderson

Can I use PayPal statements as proof of self-employment for NY unemployment benefits?

Has anyone successfully submitted PayPal transaction statements as proof of self-employment income for NY unemployment benefits? I'm a freelance graphic designer and most of my clients pay me through PayPal. I need to verify my income for my claim, but I'm not sure if NYSDOL will accept PayPal statements or if I need something more "official" like 1099 forms. Really hoping I don't have to track down dozens of clients for paperwork. Thanks for any advice!

Isabella Ferreira

My boyfriend had to send in bank statements showing the PayPal deposits too. They wanted to see the money actually going into his account not just PayPal receipts. Just something else to consider.

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Emma Anderson

Thanks for mentioning this! I can definitely include my bank statements too. I'll gather everything - PayPal reports, invoices, bank statements, and tax returns with Schedule C. Sounds like more documentation is better than not enough.

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CosmicVoyager

As a follow-up - I spoke with a NYSDOL agent recently about this exact issue. For self-employment in 2025, they're specifically looking for: 1) Tax returns with Schedule C from previous year, 2) Any 1099s you have, 3) Organized payment records (PayPal/bank/etc.) showing consistent work, and 4) Client invoices or contracts. The more of these you can provide, the better your chances of approval without delays. They understand not everyone has the same documentation, especially freelancers.

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Emma Anderson

This is incredibly helpful! I'm going to put together a complete package with all these documents. Really appreciate everyone's advice here - feeling much more confident about my application now.

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Diego Vargas

Can I use Schedule C from self-employment for NY unemployment proof of income?

I started self-employment work early last year and had to file for NY unemployment in March 2025 when my business slowed down. All my income was cash payments that I reported on Schedule C when I filed my 2024 taxes. The claims agent is asking for proof of income now, and I'm not sure what to submit since I don't have traditional paystubs. Would sending a copy of my Schedule C from my tax return be enough for NYSDOL to verify my income? Has anyone else who worked cash jobs used Schedule C for their unemployment claim?

Sean Murphy

As a follow-up to my earlier comment, I'd suggest keeping detailed records of all your communications with NYSDOL. Note the date and time of any calls, the name of representatives you speak with, and summaries of what was discussed. This documentation can be invaluable if there are any disputes or delays with your claim. Also, make copies of everything you submit as proof of income.

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Diego Vargas

I'll definitely start keeping better records. So far I've just been submitting things through the online portal without much follow-up. Sounds like I might need to be more proactive.

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QuantumQueen

What can I submit when NY unemployment asks for proof I don't have?

So I'm in a situation where NY unemployment is requesting documentation to verify my previous employment, but I literally don't have what they're asking for. No W2, lost my last paystubs during a move, and my previous employer shut down completely (can't even contact them). What are you guys sending when you don't have the exact proof DOL wants? I'm freaking out thinking they'll make me pay everything back. Anyone been through this and found a workaround?

Ethan Wilson

am i the only one who thinks it's RIDICULOUS they demand all this paperwork years later?? like we already qualified once! why are they making us prove everything again?? the whole system is designed to be impossible to navigate so they can deny people!

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Aisha Rahman

fr its just a way to not pay ppl

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QuantumQueen

Thanks everyone for the advice! I'm feeling much less panicked now. I've collected my bank statements showing the deposits, found some old work emails in my archive, and I reached out to my former supervisor who agreed to write a statement. I'm also requesting my tax transcript from the IRS today. Will try calling DOL tomorrow to explain my situation and see if they can add notes to my file. I'll update once I hear back from them.

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Zoe Alexopoulos

Good luck! That sounds like plenty of documentation. Remember to be super persistent with calling - early morning (right when they open) is usually the best time to get through.

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Jamal Carter

NY unemployment login page not working today - anyone else locked out?

Is anyone else having trouble getting into the NY unemployment website this morning? I've been trying to log in since 7am to certify my weekly benefits but keep getting a blank screen after entering my NY.gov ID. Tried on both Chrome and Edge browsers, even restarted my computer. The site shows the login page fine but just hangs after I enter my password. Really need to certify today - I'm already a day late and worried about missing my payment. Anyone know if there's system maintenance or something going on?

Liam O'Donnell

works for me now fyi

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AstroExplorer

Still not working on my end. This is ridiculous!!

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Mei Liu

Just want to give everyone a heads up - when this happened back in February, some people who certified by phone had their payments delayed by 2-3 days. It's not a big deal but just so you're not surprised if it doesn't hit your account on the usual day.

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Jamal Carter

Good to know, thanks! At this point I'm just glad to have certified at all.

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