NYS Department of Labor claim showing 'pending' status - what does pending mean for unemployment?
Filed my unemployment claim about 10 days ago and it's been stuck on 'pending' status this whole time. I can see it in my my.ny.gov account but there's no explanation of what pending actually means or how long it's supposed to take. Is this normal? Should I be worried that something's wrong with my application? I really need to know what does pending mean for unemployment because I'm getting stressed about when I'll actually see any payments.
17 comments


Victoria Brown
Pending means your claim is being reviewed by NYS Department of Labor staff before they make a determination. This usually happens when there's something that needs verification - could be your employment history, reason for separation, or identity verification. Most pending claims get resolved within 2-3 weeks, but it can take longer depending on the complexity.
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Laura Lopez
•Is there any way to check what specifically they're reviewing? My account doesn't show any requests for additional information.
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Samuel Robinson
mine was pending for like 3 weeks last year, turned out they needed to verify my last employer info. never got any notification about it until I called
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Camila Castillo
You should check if there are any outstanding issues in your account under the 'Issues' section. Even if it says pending, there might be a hidden verification requirement. Also try calling the NYS Department of Labor customer service line, though good luck getting through - their phone system is completely overwhelmed.
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Brianna Muhammad
•I've been trying to call for days and either get busy signals or get disconnected after waiting on hold for hours. There has to be a better way to reach someone at NYS Department of Labor about pending claims.
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JaylinCharles
•Actually, I had this exact problem last month and found this service called Claimyr that helps you get through to NYS Department of Labor agents. You go to claimyr.com and they basically handle the calling and waiting for you. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was skeptical at first but it actually got me connected to someone who explained why my claim was pending.
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Eloise Kendrick
Pending could also mean adjudication if there's any question about your eligibility. Like if you quit your job or got fired, they need to determine if you're eligible for benefits. The whole system is so backed up right now it's ridiculous.
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Lucas Schmidt
Just want to say I'm in the exact same boat - filed 2 weeks ago and still pending. So frustrating not knowing what's going on or when it might change.
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Anna Stewart
I went through this same situation a few months ago and it was nerve-wracking! In my case, "pending" meant they were doing a routine verification of my employment dates and wages with my former employer. What helped me was logging into my account daily to check for any new correspondence or document requests - sometimes they'll post something there before sending any notifications. Also, if you haven't already, make sure you're continuing to certify for benefits each week even while it's pending, because once it gets approved you'll get backpay for those weeks. The waiting is the worst part, but most legitimate claims do get approved eventually.
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Aaliyah Reed
•@Anna Stewart Thanks for sharing your experience! That s'really helpful to know about checking daily for correspondence. I didn t'realize you should keep certifying while it s'pending - I was worried I might mess something up if I kept doing the weekly certifications. Do you remember roughly how long the employer verification took in your case? I m'trying to get a sense of whether 10 days is still within the normal timeframe or if I should be more concerned.
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Olivia Martinez
•@Anna Stewart In my experience, the employer verification took about 3 weeks total. 10 days is definitely still within normal range - I know it s'stressful but you re'not at the point where you should panic yet. And yes, absolutely keep doing your weekly certifications! That s'super important because if you miss those weeks, you might not be able to get backpay for them even after your claim is approved. The NYS system is just really slow right now unfortunately.
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Ethan Taylor
I've been dealing with pending claims for years and one thing that really helped me was creating a simple log to track everything. I write down the date I filed, when I call (even if I don't get through), and any changes I see in my account. This helped me spot patterns and gave me concrete info when I finally did reach someone. Also, don't forget to screenshot your account status regularly - sometimes the system glitches and having those screenshots saved me when there were discrepancies later. The pending status is frustrating but try to stay on top of your weekly certifications and document everything you can while you wait.
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Sofia Martinez
•@Ethan Taylor This is such great advice about keeping a log! I never thought about screenshotting my account status but that makes total sense given how unreliable these government websites can be. I m'definitely going to start doing this. Question - when you say you ve'been dealing with pending claims for years, do you mean you ve'had multiple unemployment claims that went pending, or is this referring to helping others navigate the system? I m'just curious because I m'hoping this isn t'something I ll'have to deal with repeatedly if I need to file again in the future.
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Isabella Costa
I'm going through the exact same thing right now - filed about 2 weeks ago and still showing pending. What's really frustrating is that the NY.gov portal doesn't give you any timeline or explanation of what they're actually reviewing. I've been religiously doing my weekly certifications like others mentioned, but the uncertainty is killing me. Has anyone had luck with the online messaging system in their account, or is calling really the only way to get actual information about what's causing the delay?
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Carmella Popescu
•@Isabella Costa I tried the online messaging system when my claim was pending and honestly didn t'get much useful information back - just generic responses about how claims are reviewed in the order received. The responses took 3-4 days each time too, so it wasn t'very helpful for getting real-time updates. Calling is definitely more effective if you can actually get through, but like others have mentioned, that s'its own challenge. One thing I did notice is that my pending status changed on a Tuesday morning around 8am, so you might want to check first thing in the morning since that seems to be when they update the system. Keep doing those weekly certifications though - that part is crucial!
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Sophia Rodriguez
I'm dealing with this exact situation too - filed 3 weeks ago and just had my status change from pending yesterday! In my case, it turned out they were verifying my wages with my previous employer because there was a discrepancy between what I reported and what showed up in their system. The key thing that helped me was checking my account every morning around 7-8am (that seems to be when they update statuses) and making sure I had all my documentation ready. One tip - if you worked multiple jobs in the past 18 months, double-check that all your employers are listed correctly in your claim, because missing or incorrect employer info seems to be a common reason for pending status. Also, even though it's frustrating, try not to submit multiple online messages or call repeatedly - I was told that can actually slow down your case because it creates duplicate inquiries in their system. Keep certifying weekly and hang in there!
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Emma Davis
•@Sophia Rodriguez Congratulations on finally getting your status changed! That s'really encouraging to hear. Your point about checking the account early in the morning makes a lot of sense - I ve'been checking randomly throughout the day but I ll'start focusing on those morning hours. I m'curious about the wage discrepancy you mentioned - did NYS DOL reach out to you directly about that issue, or did you only find out when your status changed? I m'wondering if there might be something similar going on with my claim that I m'not aware of. Also, thanks for the tip about not submitting multiple inquiries - I was actually tempted to send another message through the portal but I ll'hold off based on your advice.
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