i had to send like 10 pics of my id and wait foreverrrrr but they fixed it. call early like 7:58am right before they open

Ok everyone, I FINALLY got through this morning at 8:02am! The wait was only 17 minutes instead of 2+ hours. The issue was that they needed additional verification for my identity (exactly what you mentioned @user7). They're sending me a link to upload documents. Thank you all for your help and suggestions!

I work with unemployment claims professionally, and this is unfortunately a common issue. Here's the official process: 1. You must update your address in your NYSDOL account first 2. Then file the specific address change form (DC-4725) 3. Changes process every Sunday night in batch updates 4. KeyBank receives updates within 2-3 business days after that Total time should be about 5-7 business days IF everything is done correctly. If it's been longer than that, the error is likely that: (1) the form wasn't properly submitted, or (2) there's a mismatch in your identifying information between systems. My recommendation is to call NYSDOL directly and ask them to verify the address change was properly processed AND transmitted to KeyBank.

UPDATE: I finally got this resolved! I tried Claimyr to get through to NYSDOL (it actually worked!) and the agent confirmed I had never submitted the correct form. I had only updated my profile address but not filled out the specific DC-4725 form for banking info changes. The agent helped me submit it properly while on the phone. They also placed a note on my account and did some kind of manual sync with KeyBank. My new card should arrive within 7-10 business days. Thanks everyone for your help!

UPDATE: I finally got through to someone! Used that Claimyr service and got a callback in about 30 minutes. The agent confirmed what everyone here said - April payments are always half because of tax adjustment. She helped me apply for the Hardship Acceleration which might get me the other half sooner, but it's not guaranteed. She also helped me find the payment schedule on the website so I can plan better for next time. Thanks everyone for your help! This forum saved my sanity today.

Glad you got through! For future reference, you can also set calendar reminders for these quarterly adjustments. The full 2025 CTC schedule for NY unemployment recipients is:\n- January: Full payment\n- April: Half payment (tax adjustment)\n- July: Full payment\n- October: Full payment\n\nBookmark the payment schedule page in your account to easily check it throughout the year.

One more important thing: When you do connect with a claims specialist, ask them specifically for "retroactive payment release due to workshop compliance" - using the correct terminology can help ensure they process your request properly. Also request a confirmation number for the back payments being released and write it down. This gives you documentation if there are any further delays.

update us when u get ur money, curious if they do it fast or make u wait forever lol

Just wondering, did they say exactly how much the overpayment might be? That could make a big difference in how long they'll be taking money out of your current benefits.

If they determine it's an overpayment, make sure to request a financial hardship reduction in the recoupment rate if you need it. You'll need to provide documentation showing your expenses and income, but they can reduce the percentage they take out each week if repaying at the standard rate would cause severe financial hardship. This request needs to be made promptly after receiving the determination notice.

UPDATE: It's been 5 days and nothing yet. Called again today and waited 1.5 hours to speak to someone. They said my backpay was "in process" and that I should see it "soon" but wouldn't give me an exact timeline. Frustrating, but at least it's supposedly moving forward. Will keep updating.

FINAL UPDATE: Just wanted to close the loop on this. My backpay finally came through today - 9 days after speaking with the specialist (not the 3 days promised). It came as two separate deposits a few hours apart. So for anyone still waiting - it does eventually happen, but be prepared for longer timeframes than what they tell you. Don't give up!

I'm a career counselor who works with UI claimants regularly. A few practical tips: 1. The NYSDOL phone system uses an algorithm that prioritizes certain types of claims and issues. When you reach the automated system and it asks why you're calling, saying "Payment not received" tends to get higher priority than "Question about my claim" 2. The lowest volume days are typically Wednesday and Thursday. 3. If your claim was denied, you have exactly 30 calendar days to request a hearing from the date on your determination letter. This is critical - don't miss this deadline. 4. While trying to reach them by phone, also submit your issue through your online account message center AND send a secure message through the Contact Us form on the website. This creates multiple tickets in their system. 5. Be persistent but also make sure you're continuing to certify each week while trying to resolve this issue.

just checked back - did u ever get thru? im still having same issue 🙄

has anyone gotten the message that says "we are processing your claim" but then nothing changes for weeks? just wondering if thats the same thing

UPDATE: Finally got through this morning! After trying the Claimyr service that was recommended, I got connected to an agent in about 15 minutes. The agent was able to see exactly what the hold was - turns out they were missing ONE document from my temp agency (even though I submitted everything they asked for). The agent actually called my temp agency while I was on the phone with her and got them to email the missing form directly. She said my payments should be processed within 2-3 business days! For anyone else dealing with this: be VERY specific about what documentation you need when submitting. And if you're stuck in pending status for weeks, definitely try to get a live person on the phone who can actually see what's missing.

wait does anyone know if they count days you wer supposed to work but called out sick? my schedule said 5 days but i only worked 3 and called out 2 days last week

Thank you everyone for the helpful responses! I'm going to talk to my manager about possibly condensing my schedule to 3 days when possible. And I'll definitely keep certifying every week even when I work 4 days. I appreciate all the advice!

Update: I called NYSDOL this morning and finally got through. The rep confirmed what everyone's saying - my benefit year is ending on August 9th. She said I should file a new claim online starting August 10th. Apparently I did earn enough at my temp job last fall to qualify for a new claim, but my weekly amount might be lower. Thanks everyone for the help!

does anyone know if we have to submit all our work search records when we refile? i haven't been keeping great track the past few months tbh