NY unemployment KeyBank debit card sent to wrong address - how to fix?

I went through this exact situation last year! It's incredibly frustrating. After I updated my address in my NYSDOL account, it took about 2-3 weeks for KeyBank to receive the updated information. What helped me was calling NYSDOL directly and specifically asking them to push the address update to KeyBank. Make sure when you call NYSDOL that you mention you've already updated your address in the system but KeyBank hasn't received it yet. Sometimes there's a separate process they need to complete for the bank to get the update.

keybank is THE WORST!!! i had same problem but not 4 address. they kept freezing my card for "suspicious activity" which was ME using MY OWN CARD!!! took 6 calls to fix. NY unemployment needs to find better bank!!

I recently went through this exact situation. The problem is that NYSDOL and KeyBank don't communicate address changes automatically - there's actually a specific form you need to submit. Go to your NYSDOL account and look for Form DC-4725 (Direct Deposit/Debit Card Information Change). Submit that form specifically, as just changing your address in your profile doesn't trigger the update to KeyBank. After submitting the correct form, it took about 10 business days for KeyBank to receive my updated information. In the meantime, you can request that they expedite your card delivery once the address is updated.

Have you tried using the Claimyr service to get through to an agent? I was stuck in a similar situation where I couldn't reach anyone at NYSDOL for weeks. A friend told me about claimyr.com - they get you through to an actual NYSDOL agent who can help with these issues. I was skeptical but tried their service and got connected to a rep who manually updated my address in both systems. There's a video demo at https://youtu.be/Rdqa1gKtxuE that shows how it works. Saved me weeks of frustration!

When I updated my address last winter, I discovered that you have to call both NYSDOL AND KeyBank separately. NYS updates their system but the info doesn't automatically transfer to KeyBank right away. After I updated my address with NYSDOL, I called KeyBank directly at 866-295-2955 and explained the situation. The KeyBank rep had to submit a special request to pull my updated info from NYSDOL. Took about a week after that call for everything to sync up. Then they sent my new card expedited shipping.

I went thru something simlar but with direct deposit information not address... took FOREVER to fix!!! Ended up having to go in person to the local labor office with 2 forms of ID and proof of address. Maybe try that? At least then you're talking to real person face to face.

I work with unemployment claims professionally, and this is unfortunately a common issue. Here's the official process: 1. You must update your address in your NYSDOL account first 2. Then file the specific address change form (DC-4725) 3. Changes process every Sunday night in batch updates 4. KeyBank receives updates within 2-3 business days after that Total time should be about 5-7 business days IF everything is done correctly. If it's been longer than that, the error is likely that: (1) the form wasn't properly submitted, or (2) there's a mismatch in your identifying information between systems. My recommendation is to call NYSDOL directly and ask them to verify the address change was properly processed AND transmitted to KeyBank.

UPDATE: I finally got this resolved! I tried Claimyr to get through to NYSDOL (it actually worked!) and the agent confirmed I had never submitted the correct form. I had only updated my profile address but not filled out the specific DC-4725 form for banking info changes. The agent helped me submit it properly while on the phone. They also placed a note on my account and did some kind of manual sync with KeyBank. My new card should arrive within 7-10 business days. Thanks everyone for your help!