Great news! Yes, direct deposit to your regular bank account is typically faster and more reliable. You can make that change in your NY.gov account under payment preferences. Glad it worked out!

So glad it worked out! I switched to direct deposit and haven't had any issues since.

glad u found it! btw if anyone else reading this needs help i had same problem last month, the 1099g is under "unemployment services" then click on "get your 1099g form" NOT in the regular message place

I had the same question last week! Found mine but was confused because the amount seemed wrong. Turns out they don't withhold taxes automatically anymore unless you specifically asked for it, so now I owe a bunch at tax time. Check if yours looks right!

I work with unemployment claims professionally, and this is unfortunately a common issue. Here's the official process: 1. You must update your address in your NYSDOL account first 2. Then file the specific address change form (DC-4725) 3. Changes process every Sunday night in batch updates 4. KeyBank receives updates within 2-3 business days after that Total time should be about 5-7 business days IF everything is done correctly. If it's been longer than that, the error is likely that: (1) the form wasn't properly submitted, or (2) there's a mismatch in your identifying information between systems. My recommendation is to call NYSDOL directly and ask them to verify the address change was properly processed AND transmitted to KeyBank.

UPDATE: I finally got this resolved! I tried Claimyr to get through to NYSDOL (it actually worked!) and the agent confirmed I had never submitted the correct form. I had only updated my profile address but not filled out the specific DC-4725 form for banking info changes. The agent helped me submit it properly while on the phone. They also placed a note on my account and did some kind of manual sync with KeyBank. My new card should arrive within 7-10 business days. Thanks everyone for your help!

UPDATE: I finally got through to someone! Used that Claimyr service and got a callback in about 30 minutes. The agent confirmed what everyone here said - April payments are always half because of tax adjustment. She helped me apply for the Hardship Acceleration which might get me the other half sooner, but it's not guaranteed. She also helped me find the payment schedule on the website so I can plan better for next time. Thanks everyone for your help! This forum saved my sanity today.

Glad you got through! For future reference, you can also set calendar reminders for these quarterly adjustments. The full 2025 CTC schedule for NY unemployment recipients is:\n- January: Full payment\n- April: Half payment (tax adjustment)\n- July: Full payment\n- October: Full payment\n\nBookmark the payment schedule page in your account to easily check it throughout the year.

One more important thing: When you do connect with a claims specialist, ask them specifically for "retroactive payment release due to workshop compliance" - using the correct terminology can help ensure they process your request properly. Also request a confirmation number for the back payments being released and write it down. This gives you documentation if there are any further delays.

update us when u get ur money, curious if they do it fast or make u wait forever lol