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Tax professional here. If your transcript shows code 291 with a future date, that's your scheduled processing date. The refund typically hits accounts 5-7 business days after that date. If you see code 971 followed by 846, that means it's been approved and sent. For those still waiting, please note that unemployment tax refunds for tax year 2024 are being processed through August 2025, so some will wait longer than others. This is normal IRS procedure for adjustments.
This is really helpful, thank you! I just rechecked and I have codes 291 and 971 on 4/15, then code 846 on 4/22. So that means I should see it around April 22nd?
Exactly right. Code 846 with the 4/22 date means your refund is scheduled to be deposited on April 22nd. You're all set - no need to worry!
Thank you so much! That's a huge relief. I'll stop checking my account every hour now 😅
When I had to deal with this, I actually had better luck contacting my local Taxpayer Advocate Service. They can help with IRS issues when you've tried normal channels without success. For NY, try calling 877-777-4778 to reach the Taxpayer Advocate. They helped me resolve my unemployment tax refund issue when I couldn't get through to the IRS directly. Worth a shot if other methods fail.
Thank you! I didn't even know this service existed. How long did it take for them to help you resolve your issue?
It took about 3 weeks from my first contact with them until my refund was processed. They assigned me a specific advocate who handled my case. Make sure you can demonstrate you've tried to resolve through normal channels first - they usually ask for documentation of your attempts to contact the IRS directly.
The IRS is processing these refunds in batches based on filing date and complexity. Simple returns are being processed first. According to the latest IRS statement, they should complete all unemployment tax adjustment refunds by October 2025. You can check your tax transcript online at irs.gov/transcripts to see if an adjustment has been made to your account yet.
my cousin works for unemployment (not in ny tho) and she says they have different ppl with different access levels. so when u call u might get someone who literally CANT help u even if they wanted to. keep calling till u get someone with the right access.
Based on your updates and the advice here, I think you have a good plan going forward. To summarize the best course of action: 1. Call right at 8am when they open 2. Ask for a Tier 2 claims specialist 3. Request a "benefit year-end priority review" 4. Mention that you need a "payment release pending document review" 5. Have all your documentation and previous call details ready If the regular phone method continues to fail, consider using the Claimyr service mentioned above or contacting your state assembly member's office for assistance. The key is persistence without giving up - these systems are unfortunately designed to be difficult to navigate.
wait are we supposed to be applying to jobs every day?? i thought it was just 3 per week? now im worried
No need to worry. The requirement is a minimum of three work search activities per week, not per day. Applying to jobs is just one type of accepted work search activity. Others include attending job fairs, networking events, skills workshops, etc. You can find the full list on the NYSDOL website.
UPDATE: I finally got through!!! Used that Claimyr service someone mentioned, and I was connected to an agent in about 15 minutes. Turns out there was an identity verification flag on my account from when I first applied back in May. The agent was able to clear it and release all my payments! They should be in my account within 3 business days. The agent also explained that weird message about exhausting benefits - apparently there was a glitch in the system that was showing an old claim from someone else with a similar name!!! Can you believe that?? So glad I finally got this sorted out. Thanks everyone for your help and suggestions!!
TYPICAL system error!!! Glad you got it resolved but FURIOUS that they make us jump through so many hoops to fix THEIR mistakes!! They should be paying INTEREST on delayed benefits!!
Hunter Hampton
This whole thing reminds me of when I was claiming unemployment back in 2023 and Chase bank kept holding my deposits for 3 days for "verification" every single week. I had to go into a branch and raise hell to get them to stop doing it. These banks just don't care about people who are struggling!
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Maya Jackson
•That sounds awful! I've actually been thinking about switching banks after this. Did you end up changing banks after your experience?
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Savannah Weiner
Update from NYSDOL: They've confirmed with ACH processors that all delayed transactions have now been released to banks. If you haven't received your payment yet, it should appear in your account by midnight tonight. If you don't see it by tomorrow morning, contact your bank first, then NYSDOL if the bank claims they haven't received it.
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Maya Jackson
•Thanks for the update! Mine came through about an hour ago. Such a relief!
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