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Just a friendly reminder that if you have questions about other government assistance programs that might be available while you're receiving unemployment benefits, you can check the NY.gov website for comprehensive information about complementary services.
That's actually really helpful advice. When I was struggling with my unemployment claim last month, I found out I qualified for some other assistance programs I didn't even know about. The NY.gov site has everything linked.
ok but can we still post about problems with the unemployment website or is that considered off topic??? sometimes i need help figuring out which buttons to click
That's great you were able to speak with someone! Just to let you know, when you certify for those missed weeks, make sure you answer "Yes" when it asks if you were ready, willing and able to work during those weeks. Some people mistakenly say "No" because they're thinking about their current situation rather than the week in question.
FINAL UPDATE: It worked! I was able to certify for all my missed weeks this morning, and the system is now showing those payments as "pending" with a release date of next Tuesday. Such a relief! Thanks everyone for your help.
I had a whole different issue with my claim last year but I just wanted to say I feel your pain with the endless phone calls. The NY unemployment system is seriously the most frustrating thing I've ever dealt with. Hang in there!!
UPDATE: I tried the Claimyr service that someone recommended above and it actually worked! Got through to a real person at NYSDOL in about 25 minutes. The agent was super helpful once I explained everything. She did a three-way call with KeyBank and confirmed my address was different in their system. They're expediting a new card to me that should arrive in 3-5 business days. Such a relief to finally have this resolved! Thanks everyone for your help and suggestions.
That's awesome! So glad it worked out for you! It's crazy how something that should be simple turns into such a nightmare, but glad you finally got it resolved.
Great news! And definitely follow through on setting up direct deposit to your personal bank account once you get the card - it'll prevent this from happening again in the future.
Hunter Hampton
This whole thing reminds me of when I was claiming unemployment back in 2023 and Chase bank kept holding my deposits for 3 days for "verification" every single week. I had to go into a branch and raise hell to get them to stop doing it. These banks just don't care about people who are struggling!
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Maya Jackson
•That sounds awful! I've actually been thinking about switching banks after this. Did you end up changing banks after your experience?
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Savannah Weiner
Update from NYSDOL: They've confirmed with ACH processors that all delayed transactions have now been released to banks. If you haven't received your payment yet, it should appear in your account by midnight tonight. If you don't see it by tomorrow morning, contact your bank first, then NYSDOL if the bank claims they haven't received it.
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Maya Jackson
•Thanks for the update! Mine came through about an hour ago. Such a relief!
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