NY unemployment claim stuck in pending status after technical difficulties page

same thing happened to me last month lol. the site is garbage. kept crashing everytime i tried to certify. i think those error pages are just their way of saying the system is overloaded or something? mine was pending for like 2 weeks before it finally went through

The technical difficulties page usually means they're doing system maintenance or experiencing high traffic volumes. But regarding your pending status - there are several reasons this might happen: 1. Identity verification issues 2. Employment information that needs verification 3. Earnings discrepancies that need manual review 4. System backlog (most common right now) For most people in March 2025, pending status is taking 7-10 business days to resolve due to the high volume of new claims. If it goes beyond 2 weeks, you should request a callback from an adjudicator who can review your specific case.

the pending status is THE WORST!!!! i had to wait 3 WEEKS back in january and nearly got evicted. called like 200 times and could never get through. the whole system is designed to make you give up. they WANT people to get frustrated and stop trying to claim what they deserve. typical ny government garbage!!!

Had the exact same issue with the technical difficulties page constantly showing up in February. My claim was pending for 9 days, and I discovered the reason was they needed to verify my last employer's response to the claim. If you need to speak with someone about the specific reason for your pending status, try calling right when they open at 8:00am, but honestly even that's become nearly impossible lately. After trying for days, I used a service called Claimyr that got me through to a rep in under 30 minutes when I'd been failing for days. They have a demo video at https://youtu.be/Rdqa1gKtxuE that shows how it works. Worth every penny for the stress it saved me!

Have you tried using a different browser or clearing your cache? Sometimes that technical error is just a browser issue. As for the pending status, my sister-in-law just went through this and hers was pending because she accidentally entered her birthdate wrong (typo) and it flagged her account for manual review. Took 12 days to resolve. Check all your personal info to make sure everything's correct!

The technical difficulties page is frustrating but normal, especially during high traffic periods (mornings and lunch hours are worst). For your pending claim, here are some proactive steps you can take: 1. Log in during off-hours (late evening around 9pm-11pm) when the system is less likely to crash 2. Check your Message Center in your account to see if they've requested any additional documents 3. Make sure you continue certifying weekly even while your claim is pending 4. If it's been more than 10 business days, you should request a supervisor when calling The current average processing time for new claims is 8-12 business days in the NY system if there are no issues flagged for review. If there's something they need to verify, it can take 14-21 business days.

u know what's INFURIATING? when u finally get through to someone & they just tell you to "wait" like that helps pay the bills!!! i bet if THEY weren't getting paychecks they'd fix the system real quick!!!

Update: I tried that Claimyr service someone mentioned and actually got through to a specialist! They explained my claim was pending because my former employer hadn't responded to their inquiry yet (they have 10 days apparently). The agent put a note to expedite once that deadline passes, which is in 2 days. So relieved to at least know what's happening now! Thanks everyone for your help and commiseration. Will update when/if my status changes.