Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Join the conversation
If you're helping your coworker, make sure you're not actually speaking for her on the call. NYSDOL requires the claimant to speak for themselves (even with language barriers) unless you have filed official paperwork to be their representative. They're very strict about this now after all the fraud cases. Your coworker needs to be the one talking, even if you're helping translate.
I wasn't aware of that requirement. I was planning to do most of the talking and then have her confirm details. Is there an official way to become an authorized helper? She's really nervous about handling this herself even with translation.
Yes, there's a form called "Claimant Advocate Designation" you can download from the NY DOL website. You both need to fill it out and submit it before you can legally speak on her behalf. Without that, they might refuse to talk to you or even flag the account for potential fraud.
Just wanted to update - we finally got our waiting week credit issue resolved. We ended up using Claimyr and got through to an agent within 90 minutes. Once connected, we asked for a Spanish speaker and they transferred us pretty quickly. The actual fix only took about 15 minutes once we had someone on the line. My coworker's claim is now processing normally and she should get her first payment next week.
That's great news! The waiting week credit issues are usually simple fixes once you actually reach a person. Glad your coworker is on track to receive benefits now.
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My tax person told me that they're STILL processing some of these refunds from last year! The IRS is so backed up it's ridiculous. I filed in February 2024 and didn't get my unemployment tax adjustment until November! You might still be in their system waiting to be processed.
TYPICAL government inefficiency!!! They take our money instantly but when they owe US money suddenly everything takes FOREVER. 🤬
Just to clarify one thing - the refund being discussed was for unemployment benefits received in 2024, not the refund itself. The American Rescue Plan excluded a portion of unemployment benefits from taxation for that tax year only. If you received unemployment in 2024 and had federal taxes withheld (or paid estimated taxes on it), and your AGI was under $150,000, you should have qualified. The IRS was supposed to automatically recalculate and issue refunds, but many people fell through the cracks. Definitely check your tax transcript first before taking any other steps.
I just checked my transcript and there's nothing about an adjustment! I definitely had unemployment in 2024 and my income was way under $150k. I think I need to file an amended return. Thank you everyone for the help!
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That's definitely the right move. When you call, make sure you have your tax return, NY-1099G form, and filing confirmation number ready. Ask specifically about the unemployment tax exclusion status, not just the general refund status. Sometimes the representatives only check the main refund system unless you ask about the unemployment portion specifically.
Got it, I'll make sure to ask specifically about the unemployment tax exclusion. Thanks for the tip!
last year my buddy had to file an admended return to get his unemployment tax back... might be worth asking about that too when u call
This is accurate in some cases. If you filed your taxes before the unemployment tax exclusion was implemented for the tax year, you might need to file an amended return. However, for 2025 taxes, the exclusion was already in place when filing began in January, so amended returns should only be necessary in special circumstances or if there was an error in how your unemployment income was reported.
Zara Ahmed
Has anyone gotten through today? I'm trying right now (1:30pm) and still getting error messages when I try to certify. Getting really worried as I'm already behind one week because of ID verification issues.
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AstroAce
•I just checked again and the system seems to be working fine now. Try completely closing your browser (not just the tab) and restarting your computer before trying again. Sometimes the system gets stuck with cached information from previous attempts.
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Omar Zaki
Update: Finally got through! For anyone else having issues, what worked for me was using Chrome in incognito mode. All my benefits are now certified for the week. Thanks everyone for the help!
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Anastasia Sokolov
•thanks for the update! i'm going to try the incognito mode trick next time i have problems
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