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How long to receive NY unemployment debit card after winning appeal in 2025?

Finally won my appeal after 17 exhausting weeks of back-and-forth with my former employer! The NY unemployment office says all my payments have been released, but they're not showing up in my bank account even though I requested direct deposit. Called NYSDOL today and was told they mailed me a debit card on February 13th, 2025 instead of using my direct deposit info for some reason. How long did it take everyone else to receive their unemployment debit card in the mail? Getting anxious since that's a lot of backpay sitting somewhere in the postal system...

Hunter Brighton

Got mine in about 8 days, but that was last month. Mail is running slow lately with all the weather issues. I'd give it 2 weeks before panicking.

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Grace Thomas

Thanks, that's a relief to hear. I'm already at day 9 so hopefully it arrives this week. Did yours come in a special envelope or just regular mail? I'm checking my mailbox obsessively!

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Dylan Baskin

The Key2Benefits debit cards are currently taking 10-14 business days to arrive according to the NYSDOL website. Remember that's business days, not calendar days. If it was mailed Feb 13th, you should receive it by March 3rd at the latest. The card comes in a plain white envelope that looks like junk mail, so check everything carefully. Also, you can call KeyBank directly at 866-295-2955 to check if the card has been activated or if there's any issue with the mailing.

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Lauren Wood

OMG I threw away a white envelope last week thinking it was junk mail!!! Now I'm freaking out it might have been my card. Is there a way to get a replacement if I accidentally threw it away????

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Ellie Lopez

DONT get ur hopes up on their timeline! my card took 23 DAYS to arrive not the "10-14 business days" they CLAIM!!! and when i called they just kept giving me the runaround saying "it's in the mail" EVERY SINGLE TIME. the whole system is designed to make u give up!!!

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Grace Thomas

Ugh, that's exactly what I'm afraid of. I've already waited 4+ months to get approved, and now more waiting... Did you have any luck getting through to an actual person when you called?

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Chad Winthrope

I was in a similar situation last month - won my appeal and then had to wait for the card. Mine took exactly 12 business days to arrive. What's weird is I also selected direct deposit during my initial claim but they defaulted to the debit card. I later found out you need to specifically verify your bank info through their direct deposit verification process, which is separate from just entering your account info. When I was going crazy waiting and couldn't get anyone on the phone, I used a service called Claimyr (claimyr.com) that got me connected to an agent in about 15 minutes instead of spending hours on hold. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE. The agent was able to verify my card was actually in the mail and hadn't been returned. Gave me peace of mind during the wait.

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Grace Thomas

Thanks for the tip about Claimyr! I've been trying to get through for days with no luck. I'll check out that service - at this point I'd try anything to avoid spending more hours on hold just to get a status update.

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Paige Cantoni

Here's some useful information about NY unemployment debit cards in 2025: 1. Standard delivery timeframe is 10-14 business days from the mailing date 2. Cards come from KeyBank (Key2Benefits) 3. The envelope is white with minimal markings - many people miss it 4. You can check status by calling KeyBank directly: 866-295-2955 5. Once you receive the card, you can set up card-to-bank transfers through the Key2Benefits portal 6. For future claims, verify your direct deposit info through ID.me to ensure payments go to your bank If your card doesn't arrive by the expected date, you should file a non-receipt claim with KeyBank, which will cancel the original card and issue a new one.

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Kylo Ren

Wait I'm confused... do we need ID.me for direct deposit now? I thought NY unemployment stopped using ID.me last year? The system just asked me to enter my routing and account numbers when I filed in January.

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Lauren Wood

omg i had the EXACT same thing happen!!! it took me 13 days to get my card and i was checking the mail like crazy every day!! when it finally came i almost missed it cause it looked like junk mail lol. hang in there, at least ur getting all that backpay!!

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Grace Thomas

Thanks! Yeah, the backpay will be nice if it ever arrives. Did you have any issues activating the card once you got it?

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Kylo Ren

My best friend went through this in January. They got their card in about 11 days. But here's something important - you need to activate it immediately! Their first card got deactivated because they waited too long to use it (I think there's a 30-day window). Then they had to request a new one which took another 2 weeks. So don't be like them lol.

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Grace Thomas

Good to know about the activation window! I'll definitely activate it the second it arrives. At this point I'm just hoping it wasn't lost in the mail.

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Hunter Brighton

I know this doesn't help with your current situation, but once you get the card, make sure to set up the direct deposit preference properly for next time. In 2025 they changed the system so you have to verify bank info through the NY.gov ID portal separate from the unemployment system. It's super confusing and they don't explain it anywhere obvious.

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Ellie Lopez

EXACTLY THIS!!! they make everything IMPOSSIBLE to understand on purpose!! I filled out direct deposit info THREE TIMES and they still sent a stupid card! when i called they claimed i "didn't complete verification" whatever that means!!

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Chad Winthrope

Just wanted to follow up - did your card arrive yet? It's been about 2 weeks since your post.

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Grace Thomas

Yes! It finally came yesterday - took 16 days total. The envelope was super plain like everyone said, I almost missed it. Thanks for checking in! Already transferred the funds to my bank account.

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