NY unemployment payments sent to KeyBank card but still haven't received it - how long is normal wait?

Mine took about 14 business days even though the website said 7-10 days. The tracking information was completely useless too. I'd give it until the end of the month before really worrying about it being lost. The first card always takes the longest in my experience.

IT TOOK FOREVER FOR MINE TO COME TOO!!! KeyBank is THE WORST partner for unemployment. I had to wait almost 3 weeks back in November when my payments got approved. Then when it finally came, the activation process was glitchy and I had to call their customer service which is another nightmare!!! They should just let us use our own banks like normal people!!

I never got mine either and had to request a replacement. Waited 3 weeks, called KeyBank, and they said it was sent but admitted lots of cards get lost. Call KeyBank at 866-295-2955 to check if yours was actually sent. If you wait too long, your funds might get returned to NYSDOL which causes a whole new headache trying to get them released again.

mine took bout 2 weeks to come in the mail. just keep checkin the mailbox everyday. good news is once u got the card, the payments show up fast after that. no more waiting

This is a common issue. Here's what you need to know: 1. First KeyBank cards typically take 10-15 business days to arrive, despite what the website claims 2. Cards are mailed from Ohio, not New York, which adds time 3. The tracking provided by KeyBank is not actual USPS tracking and is often inaccurate 4. You can call KeyBank at 866-295-2955 to verify your card was mailed and the address is correct 5. After 15 business days, you can request a replacement if it hasn't arrived If you're struggling to get through to a representative at KeyBank, consider using Claimyr (https://claimyr.com). They help connect you to an actual human agent without waiting in phone queues. There's a demo video showing how it works: https://youtu.be/Rdqa1gKtxuE

I got my card 3 weeks after they said I should have received it lol! The mail is terrible in my area tho so could be part of the problem. But when I got another payment in February it showed up on my card in like 2 days so at least there's that. Hang in there!

To add some clarity: KeyBank is required to mail your card within 3 business days of receiving the payment instruction from NYSDOL. However, standard mail delivery can take 7-10 business days, and during high volume periods (like January), it can take longer. If you haven't received your card by January 31st, you should: 1. Call KeyBank to confirm your mailing address is correct 2. Ask if the card was returned as undeliverable 3. Request a replacement if needed Also, once you receive your card, you can set up online transfers to your personal bank account through the KeyBank portal. Many claimants don't realize this option exists and it's typically faster than waiting for a direct deposit option through NYSDOL.

Update us when you get it! I'm curious if delivery times have improved at all since I had to deal with this last year.

my cousin said he had the same problem last year n the card came eventually. but he had already requested a replacement so he ended up with two cards lol

Just wanted to share that I used that Claimyr service someone mentioned above when I couldn't get through to KeyBank after trying for DAYS. Got connected to an agent in about 10 minutes. They confirmed my card was sent to the wrong address somehow even though my correct address was in the system. The agent fixed it right away and expedited a new card. Worth every penny to not deal with that awful phone system.

is anyone else having trouble with the keybank website? i got my card finally but can't even login to see my balance. their whole system seems broken to me

UPDATE: My card FINALLY arrived today! It took exactly 18 business days from when the payment was issued. The envelope was really beat up too, looked like it had been through the ringer. But at least I got it and was able to activate it without issues. Thanks everyone for the advice and sharing your experiences!

Congrats on finally getting your card! 18 business days is pretty typical unfortunately. For anyone else waiting, I'd recommend calling KeyBank around the 15 business day mark to check on the status. I had mine take 16 days last summer and was starting to panic too. The good news is once you have it, future payments are super quick. Also definitely look into setting up the bank transfer feature - I transfer my funds to my regular checking account the same day they hit the KeyBank card and it's usually available next business day. Makes the whole process much more manageable!

I'm going through the exact same thing right now! My payments were released on 1/20 and I'm still waiting for the card to arrive. This thread has been incredibly helpful - it's reassuring to know that 2-3 weeks seems to be the norm even though KeyBank's website is misleading about delivery times. I'm going to try calling them tomorrow using that phone number someone shared to at least confirm it was sent to the right address. Really appreciate everyone sharing their experiences here, especially the tip about the bank transfer feature once you get the card. Will definitely set that up immediately when mine finally arrives!

I'm dealing with this exact situation right now - my payments were released to KeyBank on 1/22 and still nothing in my mailbox! Reading through everyone's experiences here has been both reassuring and concerning. It sounds like 2-3 weeks is unfortunately normal despite what their website says. I'm going to call that 866-295-2955 number tomorrow to at least verify they have the right address. This whole KeyBank card system is such a pain compared to just getting direct deposit to our own banks. Really hoping mine shows up soon because I desperately need these funds! Thanks to everyone for sharing their timelines and tips - it helps to know we're not alone in this frustrating wait.