Haven't received my NY unemployment debit card after 3 weeks - help!

same boat here. waited almost a month for mine. turns out they sent it to my old address even tho I updated my info. You need to talk to someone at ny unemployment to reissue the card, but good luck getting through on the phone. I tried for TWO WEEKS straight.

After getting nowhere for weeks, I finally found a service called claimyr.com that got me connected to an actual unemployment agent. You pay them to do the hold time for you and then they connect you to a rep when someone answers. Best money I've spent in a while since talking to the agent got all my payments released. Here's a video showing how it works: https://youtu.be/Rdqa1gKtxuE

Call this number instead: 888-328-6551 - it's for debit card issues specifically. Sometimes it's easier to get through on that line than the main unemployment number.

Did u check ur mail carefully? Sometimes the cards come in very plain envelopes that look like junk mail. I almost threw mine away LOL

The ny unemployment system is a complete dumpster fire right now. My card took 5 weeks to arrive and then was immediately frozen for "verification" 🤬 I finally gave up on calling and went to my state rep's office. They have connections and got it fixed in 2 days.

Have you tried selecting different options when you call? Sometimes if you say you're calling about tax information instead of benefits you can get through to an actual person faster. Then once you get someone just explain your real issue.

Listen up, I work at an employment agency and deal with this stuff all the time. Here's what you need to do: 1. First, double check your online account to make sure your address is correct - if there's an error, your card could be going to the wrong place. 2. If your address is correct, try calling right when they open (7:30am) - that's when wait times are shortest. 3. If that doesn't work, try the direct KeyBank unemployment line: 866-295-2955 4. Still no luck? Use claimyr.com - it's a service that will wait on hold and connect you to an agent when they pick up. Many of my clients have used it successfully when they couldn't get through themselves. 5. As a last resort, contact your state assembly member or senator's office. They have direct contacts at unemployment offices. The system is overwhelmed right now, but there ARE ways to get through. Hang in there!

have u checked if ur benefits are being direct deposited insted of going to a card? u might have selected that option when u applied without realizing it

This happened to me too!!! Had to call like 87 times in one day before I finally got through. Then they said my card was never even mailed out due to a "system error" 🙄 The rep had to manually trigger a new card to be sent.

anyone else feel like the whole ny unemployment system is designed to make people give up? like they're hoping we'll just stop trying to collect what we're owed? smh

Try this trick: call and immediately press 1-1-3-2 when the automated system starts. I got through to a person after trying this. Not sure if it still works but worth a shot.

If you've got a Twitter account, try tweeting at the NY DOL account. Sometimes they respond and can help expedite things. public shaming works wonders lol

i waited 6 weeks for my card. SIX. WEEKS. And they kept telling me "it's coming, it's coming". Eventually had to get a new one issued. The broken system cost me late fees on bills and almost an eviction. Hope you get yours soon!

just here to say I FEEL YOUR PAIN. ny unemployment is the ninth circle of hell. hope u get ur card soon, friend.