Anyone else waiting forever for their ny unemployment KeyBank card? Mine was supposedly sent weeks ago

It took me around 3 weeks to get mine in the mail. The KeyBank website said 7-10 days but that was total BS. I would call them directly to check on the status - sometimes they send it but it gets lost in mail.

After weeks of trying to reach someone at ny unemployment about my missing card, I found this service called Claimyr (claimyr.com) that got me connected with a live agent in less than an hour. Talking to an agent got my card reissued and my $ unlocked so fast - it was the only way I could talk to a live agent. Check out their explainer: https://youtu.be/Rdqa1gKtxuE

Mine took about 3.5 weeks to arrive. But then when it finally came, I couldn't even activate it because the system was down 🤦‍♂️ The whole KeyBank setup with ny unemployment is a complete disaster

I had to request a replacement card TWICE because neither of the first two ever showed up. Each time they told me "7-10 business days" but it was more like a month. The third one finally arrived. The system is completely broken.

Just a tip: You CAN switch to direct deposit after you get your card. Log into the KeyBank account online, transfer the money to your personal bank, then go into your unemployment profile and set up direct deposit for future payments. Thats what i did to avoid dealing with that stupid card.

USPS has been super slow lately so that might be part of the problem. My card was supposedly mailed on 1/15 but didn't arrive til 2/9. I'd wait another week then contact KeyBank directly to see if it was actually sent.

Unfortunately this is SUPER common with the NY unemployment KeyBank cards. Here's what you need to do: 1. First, verify with unemployment that your address is correct in the system. One typo can cause weeks of delay. 2. If your address is correct, contact KeyBank directly (1-866-295-2955) to check if your card was actually mailed. Sometimes they say it's sent but it's still processing. 3. If KeyBank confirms it was sent but you haven't received it after 15 business days, request a replacement immediately. 4. While waiting, try to get through to an unemployment rep who can verify everything is correct on their end. Using claimyr.com is honestly the fastest way to get someone on the phone - saved me hours of hold time. 5. Once you DO get your card, immediately set up direct deposit for future payments if your bank is compatible. The KeyBank system is notoriously problematic. 6. If you're desperate for the funds, you can request an emergency cash payment at some KeyBank locations with proper ID and claim information. Don't give up! The system is frustrating but persistence eventually pays off. I went through this exact situation in December.

The KeyBank card is literally the WORST part of NY unemployment. Mine took 23 days to arrive and then had a $0 balance even though I was owed $2,840. Had to spend another 2 weeks sorting that out. 🤮

Check if they sent it to your old address maybe? When i filed my claim i had just moved and they sent my card to the previous address even though i updated everything on the unemployment portal.

if u dont get it within 30 days, u need to report it missing and request a new one. they might charge you like $10 for the replacement which is total bs since it's not your fault 😤

My mailbox has been broken for weeks and I just found out my card was delivered but stolen. Now I'm in an even worse nightmare trying to prove it was me who should've received the money. The whole keybank debit card system is ridiculous in 2023.

lol welcome to the ny unemployment experience... where everything takes 3x longer than they tell you and nothing works as expected. I got my card after about a month of waiting. Just keep calling and eventually you'll get it sorted.

Has anyone else noticed that the KeyBank website is down like CONSTANTLY? I can barely log in to check my balance half the time. The whole system feels designed to make it impossible to access your own money.

it took exactly 17 days for mine to come. the tracking number they gave me never worked either. just showed up randomly one day. hang in there!

I actually ended up going TO a KeyBank branch after waiting forever, and they were able to print me a temporary card on the spot that I could use until my permanent one arrived. Not all branches offer this service but worth calling around to check!