New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm going through the exact same thing right now! Applied for 599 approval back in January for a cybersecurity bootcamp and still haven't heard anything. Called last week and they said they're processing December 2021 applications - that's literally 14+ months behind! I've been living off credit cards while waiting and it's getting really scary financially. Reading all these comments makes me feel less crazy though. Definitely going to try calling every day and asking for a supervisor like some of you suggested. This system is absolutely broken but sounds like persistence might be the only way through. Has anyone tried contacting their state representative? Wondering if political pressure might help move things along faster.

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I actually did contact my state rep about my 599 delay and it seemed to help! I was waiting 4+ months with no movement, then within 2 weeks of filing a complaint through my assemblyman's office I got a call from DOL saying my application was being expedited. Could be coincidence but worth a shot! Also totally agree about trying the supervisor route - regular phone reps can't do much but supervisors have more power to flag applications for priority review. The whole system is insane but don't give up, the backpay when it finally comes through is worth the fight.

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This thread is giving me so much anxiety but also relief that I'm not the only one dealing with this insanity. I applied for 599 approval in March 2022 for a web development program and just called yesterday - they told me they're STILL processing applications from January 2022! At this rate I'll graduate before they even look at my paperwork. I've been surviving on part-time gig work but it's barely covering my expenses. The most frustrating part is how they act like this massive delay is totally normal. "Just keep waiting" they say while people are going into debt trying to better themselves. I'm seriously considering dropping out of my program even though I'm halfway through because I can't keep floating this financially. Has anyone had any luck getting their local representatives involved? I'm in Queens and wondering if my assembly member might be able to push this along. This whole situation is making me lose faith in the system completely.

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Just to add - if you're ever dealing with NYS Department of Labor and need to actually talk to someone about your claim status or benefits, I had success using claimyr.com to get through their phone lines. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to call myself and getting disconnected constantly.

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Good to know for the future! Hopefully I won't need unemployment benefits but it's helpful to know there are ways to actually reach someone if needed.

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This is really helpful info! I just started my first job and was also confused about all the tax deductions. So just to confirm - the only unemployment-related deduction I should see on my NY paystub is the state unemployment insurance (SUI), and that's usually a pretty small amount? I want to make sure I'm not missing anything when I review my pay stub.

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anybody else notice that if u press 2 then 1 then 3 in the phone menu instead of following the prompts for new claims, sometimes it puts u in a different queue? worked for me last time but idk if they fixed that loophole yet

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omg i'm gonna try this rn! thx for the hack lol

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This might work occasionally, but they've been cracking down on these workarounds. The risk is that you might get through to an agent who can't actually help with new claims and then you've wasted your time. But when you're desperate, I understand trying anything!

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Just wanted to follow up - did you manage to get through? I found that using a landline (if you have access to one) sometimes works better than a cell phone. Something about how their phone system processes the calls.

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I actually just got through about an hour ago! Used the 7:58am trick that someone suggested. The agent said my claim required a call because I had worked for multiple employers. She asked some verification questions and completed my claim. Said I should see my first payment in 3-5 business days. Such a relief! Thanks for all the help everyone.

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If you're having trouble getting through to NYS Department of Labor to ask questions about your claim timing, I used this service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Was way easier than sitting on hold for hours just to ask about filing deadlines and claim status.

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The bigger issue is people not knowing they should file immediately. The unemployment system really doesn't do a good job of communicating these basic rules. Half the people I know who got laid off during my company's downsizing waited weeks to apply thinking they had some grace period.

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Just file online at my.ny.gov ASAP. Don't overthink it. You need your social security number, employment history for the last 18 months, and your employer's info. The whole process takes maybe 20-30 minutes and then you'll start getting weekly claim forms. The longer you wait the more money you're throwing away.

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This is really helpful info, thanks! Just to clarify - when you say employment history for the last 18 months, does that include all jobs even if they were part-time or temporary? I had a few different gig jobs before my warehouse position and I'm not sure if I need to include all of them or just my most recent full-time employer.

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just wanted to add that if you had ANY taxes withheld from your UI benefits you'll see that on the 1099-G too. i made the mistake of not having anything withheld and ended up owing like $800 at tax time

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Oh no! I didn't have any taxes withheld either. How do I calculate roughly how much I might owe?

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The whole unemployment tax situation is ridiculous if you ask me. They take forever to process claims, make you jump through hoops for your benefits, and then want to tax you on money you received because you LOST YOUR JOB. It's like getting kicked while you're down.

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