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The whole system is so confusing! Why can't they just give you a simple estimate when you start the application process? I spent hours trying to calculate mine and still wasn't sure until I actually got approved.
I've been through this process recently and want to add that you should also check if you qualify for the alternative base period if your regular base period doesn't meet the requirements. This uses the most recent four quarters instead of the first four of the last five. Also, keep in mind that the 50% calculation has a minimum weekly benefit of $104, so even if your calculation comes out lower, you'd still get at least that amount. The my.ny.gov site does have a worksheet you can download under the "Unemployment Insurance" section that walks through the math step by step - it's buried in there but helps a lot once you find it.
This is really helpful info! I didn't know about the alternative base period option - that could make a big difference for people who had lower earnings earlier but higher recent earnings. Do you happen to know if there's a specific form you need to fill out to request the alternative base period calculation, or does NYS DOL automatically check both when you apply?
@NeonNomad Thanks for mentioning that worksheet! I've been struggling to find clear documentation on their site. One thing I'm still confused about - when they say "highest quarter" do they mean the quarter with the most total earnings, or do they factor in things like overtime differently? I had a few quarters where I worked a lot of overtime which bumped up my total pay significantly, but I'm not sure if that's treated the same as regular wages in their calculation.
I'm experiencing this exact same frustrating issue! Just tried to certify this morning and wasted 45 minutes looking for that "Certify to Claim Your Weekly Benefits Here" button mentioned in the email - it's completely non-existent on the actual website. After reading through all these incredibly helpful responses, I finally figured out the real process: 1. Click "UNEMPLOYMENT SERVICES" from the main dashboard (ignore the other options) 2. Scroll down and look for "Claim Weekly Benefits" - it's just a plain text link buried in the list, NOT the big prominent button described in the emails 3. Use Chrome or Firefox for best compatibility Just tried this approach and it worked perfectly! The disconnect between the email instructions and the actual website is absolutely ridiculous. It's mind-blowing that NY DOL can completely redesign their website but can't be bothered to update simple email templates that thousands of unemployed New Yorkers depend on every week. This community thread has been infinitely more helpful than any official documentation. Thanks to everyone who took the time to share the actual working steps - you're saving fellow New Yorkers hours of unnecessary stress and confusion during an already difficult time! 🙏
@b7bf66bd902a I'm so relieved to find this thread! I'm brand new to the NY unemployment system and was starting to panic thinking my account was broken or something. I've been searching for that "Certify to Claim Your Weekly Benefits Here" button for over an hour and was convinced I was missing something obvious. It's crazy that so many people are having this exact same experience - you'd think NY DOL would have noticed by now that their email instructions are completely wrong! Just followed your steps and found the "Claim Weekly Benefits" text link buried under Unemployment Services exactly where you said it would be. The fact that they can redesign an entire website but can't update a simple email template is honestly embarrassing for a government agency. Thank you for taking the time to share the real process - this thread is literally a lifesaver for confused newcomers like me! 🙏
I just went through this exact same frustrating experience yesterday! The email instructions are completely useless now - that "Certify to Claim Your Weekly Benefits Here" button they keep mentioning literally doesn't exist anymore on the redesigned site. Here's what actually works (confirmed working as of today): 1. Log into labor.ny.gov normally 2. Click "UNEMPLOYMENT SERVICES" from the main dashboard menu 3. Scroll down and look for "Claim Weekly Benefits" - it's just a regular text link in the services list, NOT the big prominent button the email describes 4. Make sure you're using Chrome or Firefox (had issues with Edge) The key thing is completely ignoring those outdated email instructions. They're describing a website interface that hasn't existed for months! I wasted almost an hour clicking around looking for that mythical button before finding this buried text link. It's honestly ridiculous that NY DOL can redesign their entire website but can't be bothered to update the email templates that hundreds of thousands of New Yorkers depend on every single week. This is causing so much unnecessary stress for people already dealing with unemployment challenges. Hope this saves you the frustration I went through! Once you know where to actually look, the certification process works fine - it's just finding the right entry point that's the problem thanks to their misleading instructions.
Just wanted to jump in here as someone who's been helping folks with this exact issue! I work as a benefits advocate and we've been seeing this endless loop problem constantly since the January update. A few additional tips that have worked for people I've helped: 1. If you're copy-pasting any information (like employer names or addresses), try typing it manually instead - sometimes hidden formatting characters cause issues 2. Make sure your browser isn't auto-filling any fields, as this can sometimes introduce weird characters 3. If you have a hyphenated last name or company name, try removing the hyphen temporarily just for the submission Also wanted to mention that if you're still stuck after trying all these workarounds, you can request to have your claim put on hold while you resolve the reporting issue - this prevents any potential benefit delays while you're fighting with the system. You just need to call and explain the technical difficulties you're experiencing. It's frustrating that we need all these workarounds, but at least there are multiple solutions that seem to help different people depending on their specific situation!
This is incredibly helpful, thank you! I hadn't thought about copy-pasting potentially causing issues with hidden characters. I've been copying my employer's name from their website this whole time - that could definitely be the problem. Going to try typing everything manually and see if that fixes it. Really appreciate you sharing your professional experience with this issue - it's reassuring to know there are people out there helping others navigate this mess of a system!
Wow, reading through all these comments has been such a relief - I thought I was going crazy! I've been stuck in this same endless loop for the past few days trying to report my part-time retail job. Based on everyone's suggestions, I think my issue might be that I've been using the "&" symbol in my employer's name (it's "Smith & Co"). Going to try removing that and typing everything manually instead of copy-pasting. It's honestly mind-blowing that such simple things like punctuation marks can break a government website, but at least now I have a roadmap of things to try. Thanks to everyone for sharing their experiences and solutions - this community is a lifesaver when dealing with such a frustrating system!
Yes, that ampersand is almost certainly your problem! I had the exact same issue with an employer name that had "&" in it. Once I changed it to "and" instead, the form went through immediately. It's ridiculous that such basic punctuation breaks their system, but at least it's an easy fix once you know about it. Good luck - you should be able to get it submitted now!
One other tip - make sure your husband checks his email and mail for a while even after stopping his claim. Sometimes there are notifications or questions that come up later. The NY unemployment system occasionally does random audits, and if they contact him and he doesn't respond, it can cause issues.
Just went through this exact same situation last month! One thing I'd add - if your husband worked any part of a week during his benefit period, make sure he reports the GROSS earnings (before taxes) when he certifies, not the net amount. I made that mistake initially and had to call to correct it. Also, NY has a partial benefit formula, so if he only worked a few days that week, he might still be eligible for some reduced benefits for the days he didn't work. The system will calculate it automatically once he reports his earnings correctly.
Diego Chavez
Been there! My redetermination took about 5 weeks but that was during a busy period. The waiting is the worst part honestly. Just try to stay patient and keep documenting everything in case they need more info later.
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Sofia Perez
I'm going through something similar right now - got my redetermination notice about 2 weeks ago and it's definitely stressful not knowing when it'll be resolved. From what I've researched, the NYS DOL website mentions they aim to complete most redeterminations within 6-8 weeks, but like others have said, it really depends on your specific situation. One thing that helped ease my anxiety was setting up the online account if you haven't already - at least you can see the status updates there even if they're minimal. Hang in there, and definitely keep filing those weekly claims like Omar mentioned!
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Alana Willis
•Thanks Sofia! I do have the online account set up but you're right, the status updates are pretty minimal - just shows "under review" basically. Good to know about the 6-8 week timeframe from their website though, I hadn't seen that specific info. It's reassuring to know I'm not the only one dealing with this right now. How has your experience been with keeping up the weekly claims during the redetermination? Are yours showing as pending too?
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