New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Try the online chat feature! Sometimes it's faster than calling. I got my 2020 form that way after trying to call for days.

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you gotta try right when they open at 8am. that's the only time i've had success.

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Ive tried the chat at 7:59 and still nothing. The whole system is designed to be impossible to use.

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Anyone else find it insane that we're required by law to report this income but they make it nearly impossible to get the forms we need? Make it make sense!

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THIS!!! 👏👏👏

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and then they wonder why people hate dealing with government agencies 🙃

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Try emailing ImmigrationVerification@labor.ny.gov - I found this email after digging through some old forum posts. Sent them my info and got movement on my claim within a week. Worth a shot.

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It's a .gov email so should be safe. Just don't include your full SSN - use just the last 4 digits and your claim ID.

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Thank you! I'll definitely try this. At this point I'll try anything to get this resolved.

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i swear they do this on purpose hoping people will just give up. stay persistent! keep calling! the squeaky wheel gets the grease with these ppl 🤡

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The witholding on unemployment is a flat 10% but ur actual tax bracket might be like 22% or 24% depending on ur total income. Plus they don't withhold state tax AT ALL. its totally misleading and they know it!!!

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This happened to me & my wife. We both lost our retail jobs and got UE in 2021. Had a CPA explain that the withholding is just 10% federal and doesn't account for state taxes or your actual tax bracket. Biggest advice: adjust your W-4 at your current job to withhold extra if you're still getting unemployment.

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Anna Xian

This is actually really smart advice. I'm gonna do this at my new job now.

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If you're trying to call the unemployment office and can't get through (which is basically guaranteed), try using claimyr.com - it's this service that calls for you and connects you when a human answers. Without it I would never have gotten my identity theft issue fixed. The NY unemployment phone system is designed to make you give up. When I finally got through, they told me they're seeing TONS of these cases.

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gonna try this, been trying to reach someone for 2 weeks about the same issue

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i work at a tax prep office and we're seeing SOOO many cases like this right now. like 5-10 clients per week getting 1099-Gs for unemployment they never received. Make sure you dispute this before tax time or you'll be stuck sorting it out with the IRS too which is even more of a nightmare 💀

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Liam Duke

Did you try doing the video verification option? That worked for me when all the document uploads failed. You basically do a zoom call and show your ID to a person

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I didn't see any option for that. Where is it on the site?

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Liam Duke

It should be on the same screen as document upload, there's a small link that says something like "verify by video" at the bottom. If you don't see it maybe they don't offer it for everyone

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When all else fails, try claimyr.com - got me through to an actual person after weeks of failed calls. Best $$ I ever spent when I was about to lose my apartment.

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I've seen a couple people mention this now... might have to try it

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Sometimes when I've had delays it's because they're doing additional verification. If you've worked for multiple employers in the past 18 months that can trigger it. But seriously you need to keep calling or try that claimyr service someone mentioned. Sitting and waiting won't fix it, trust me 😫

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hot tip: call the 800 number, then as soon as it starts the recording press 9 then 2 then 1. it sometimes gets you to a different queue with shorter wait times

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THIS DOESN'T WORK ANYMORE!! They closed that loophole months ago 😡

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oh damn didn't know, it worked for me back in march. thanks for the update

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omg the NY unemployment system is like trying to get concert tickets for beyonce but EVERYDAY FOR MONTHS 😭 and instead of a concert its just your basic needs being met lmaoooo i hate it here

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Most accurate description ever 💯

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except Ticketmaster actually works sometimes 🤡

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Heads up - they just added a new verification tool last month that might help. If you go to the website and click on "ID Verification Issues" there's a new form you can submit that's supposed to alert a specialist to your case. Worth a shot if you're still locked out!

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Thanks for this! Can't find that option though - is it under a specific section?

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It's kinda buried - go to Contact Us → Claims Assistance → ID Verification Problems. But honestly, even after filling it out, you'll prob still need to talk to someone. I used claimyr.com to finally get through on the phone after submitting that form 3 times with no response.

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EXACTLY the same thing happened to me - I even added up all the withheld amounts from my supplement payments and it came to like $600+ that isn't showing on my 1099. I managed to get through to someone (took forever) who explained that these withholdings are handled differently and we should just use the 1099 as is.

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You guys are WAY overthinking this. Just use whats on the 1099-G. The IRS and unemployment talk to each other. If there's a problem they'll let you know. I had the same concern last year and everything went through fine.

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"IRS and unemployment talk to each other" lmao that's the funniest thing I've heard all day. Have you SEEN how these agencies operate? 😂

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lol fair point. But in this case they do share the data properly. It's one of the few things that actually works right.

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This happens to me every time I visit family in India. NY unemployment hates when people travel lol. Biggest hack I found is using a friends phone in the US - have them hotspot to their computer and then do a zoom screen share while you tell them what to click. Weird workaround but it works!

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Hey, the NY Dept of Labor has a specific email for 1099-G requests if you can't access online. Try emailing 1099G@labor.ny.gov with your full name, last 4 of SSN, and current mailing address. Explain you're traveling. They usually respond within 5-7 business days.

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I tried this in December. They replied asking for ID verification and then ghosted me for 3 weeks. YMMV 🤷‍♂️

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They're definitely hit or miss. Depends who gets your email I guess.

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The system is showing zero for everyone who stopped claiming before December 2021. It's some kind of calendar year programming error. If you claimed through December 31, your form is fine. If you stopped before then (like you did in September), it shows zero. Complete trash programming but that's NY unemployment for ya! 🗑️

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that's... not how programming works lol. a competent system would pull data for the entire year regardless of when you stopped claiming

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i know that lol. i'm just saying what the pattern seems to be based on everyone I've talked to with this issue. obviously its a badly designed system

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LPT: Skip the frustration and use claimyr.com when you need to reach ny unemployment. just did it yesterday for this exact issue and got my corrected 1099 being mailed to me. talking to a human fixed everything in 10 mins after days of trying to call myself.

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Just checked them out - definitely going to try this. At this point I'd do anything to get this resolved.

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