Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I went through this exact same situation a few months ago! When you're trying to reopen online and it's asking for a new application, that usually means your benefit year expired. If it's been more than a year since you first filed, you'll need to start fresh with a new claim. But if it's only been since October, you should definitely be able to reopen the existing one. Try clearing your browser cache and cookies for the my.ny.gov site first - sometimes that fixes the glitch. If that doesn't work, you really do need to call. The best time I found to get through was right when they open at 8am or around lunchtime when call volume drops a bit. Good luck!
This is really helpful advice! I didn't think about the browser cache issue - that could definitely be why the system is acting weird. I'll try clearing everything and attempting to reopen again before calling. Since it's only been a few months since October, my benefit year should still be active. Thanks for the tip about calling at 8am too, I was trying in the afternoons when everyone else is probably calling.
I work as a benefits advisor and see this situation a lot. Since you filed in October and it's only been a few months, your benefit year should definitely still be active. The online system glitch where it asks for a new application is unfortunately common. Here's what I recommend: 1) Try the browser cache clearing that James mentioned - log out completely, clear cache/cookies, then log back in. 2) If that doesn't work, call the dedicated reopening line at 888-209-8124 (different from the main UI line). 3) Have your last separation letter from the temp agency ready - they'll likely ask about why the job ended. 4) Keep filing your weekly claims even while waiting for approval - you can backdate them once processed. The good news is that if there are no complications with your temp job separation, reopening usually takes 7-10 business days max. Hang in there!
Join the conversation
One thing to keep in mind is that partial unemployment might be an option for you since your hours got cut rather than being completely laid off. NYS allows you to collect partial benefits if you're working reduced hours, as long as you earn less than your weekly benefit rate. You'd report your earnings each week and they'll reduce your benefit accordingly, but you could still get some assistance. This might be worth looking into since you mentioned your hours were cut to "practically nothing" rather than being completely unemployed. Just make sure to report all earnings honestly when you file your weekly claims.
That's really helpful - I didn't know you could get partial benefits! So if I'm only working like 10 hours a week now instead of my usual 35, I might still qualify for something even though I'm technically still employed? Do you know if there's a minimum number of hours you have to lose to be eligible for partial unemployment?
There's no specific minimum number of hours you have to lose for partial unemployment in NY. What matters is that your weekly earnings are less than your weekly benefit rate plus $50. So if your benefit rate would be around $200-220 (as mentioned earlier), you could earn up to about $250-270 per week and still get some partial benefits. With only 10 hours at $15/hour, you'd be making $150/week, so you'd definitely qualify for partial benefits. The key is being honest about your reduced hours when you file - NYS considers this "underemployment" and it's totally legitimate to apply for partial benefits in this situation.
Also wanted to mention that if you do decide to file, make sure you have all your employment information ready - employer names, dates of employment, reason for separation, and your Social Security number. The application asks for detailed work history for the past 18 months. I made the mistake of starting my application without gathering all this info first and had to stop halfway through to look everything up. The system times out if you take too long, so it's better to have everything organized beforehand. Good luck!
That's great advice about having everything ready beforehand! I learned that the hard way with other online applications that timed out on me. Do you remember roughly how long the application took to complete once you had all your info together? I'm trying to plan when to sit down and do this properly.
Join the conversation
Yeah definitely report it all. I learned this the hard way when I was doing Instacart last year while on benefits.
I'm in a similar situation and have been researching this extensively. From what I've found, NYS Department of Labor has access to various databases that can flag unreported income, especially from major platforms like Uber Eats. They receive quarterly wage reports and can cross-reference 1099s issued by gig companies. Even if you think you're flying under the radar, it's not worth the risk. I'd recommend calling them directly to ask about the partial benefit calculation for your specific weekly benefit amount - that way you know exactly how much you can earn before it starts reducing your UI payments. Better to be upfront and keep some benefits than lose everything later.
This is really helpful advice! I'm just starting to look into gig work while collecting benefits and had no idea about the quarterly wage reports. Do you know if there's a specific timeframe when they typically cross-reference this data? Like, would they catch unreported income within a few weeks or is it more of an annual review thing? Just trying to understand the timeline so I can make sure I'm reporting everything correctly from day one.
Join the conversation
honestly the whole system is confusing about this stuff. i marked that i had no limitations and just applied to everything even jobs i probably couldn't do. seemed easier than trying to explain accommodations
That's risky though - if you accept a job you can't actually perform due to your condition, it could cause problems later. Better to be honest about your limitations upfront.
From my experience working in HR, the NYS DOL wants to see that you're genuinely available for work that matches your abilities. For diabetes specifically, you should answer "yes" to being able and available for work, but be prepared to explain any reasonable accommodations you might need (like scheduled breaks for blood sugar monitoring). The system is designed to help people with disabilities find suitable employment, not penalize them. Document everything in your job search - apply to positions that can reasonably accommodate your needs, and note any accommodation requests in your log. This shows you're making good faith efforts to find work within your capabilities.
Yara Elias
ugh the whole system is so stressful when you're already dealing with losing your job
0 coins
NebulaNinja
•I totally get that feeling. When I went through this last year, the uncertainty was almost worse than losing the job itself. Just remember that unemployment benefits exist for exactly this reason - you've been paying into the system through your work, so don't feel bad about using it when you need it. Focus on filing your claim as soon as possible since there can be a waiting period. You've got this!
0 coins
Nora Bennett
Just want to add some reassurance here - I went through this exact situation about 6 months ago. Got fired for performance issues (missed deadlines) and was terrified my employer would fight it. They didn't even contest it, and I started receiving benefits within 2 weeks of filing. The whole "employer paying" thing confused me too at first, but think of it like car insurance - you pay premiums all year, then when you need coverage, the insurance company pays out. Same concept here except employers pay the "premiums" (UI taxes) and the state pays the "claims" (your benefits). File online as soon as you can and keep copies of everything. The worst they can say is no, and even then you can appeal. You've got legal right to these benefits if you qualify!
0 coins