New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls โ€“ which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews

Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Liam O'Sullivan

Here's a weird tip that worked for me: contact your state senator or assembly member. They have staff dedicated to helping constituents with state agency issues. My fraud case was resolved in 3 weeks after my senator's office got involved. Before that I spent 2 months getting nowhere with NYSDOL directly.

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Amara Okonkwo

THIS! ๐Ÿ‘† State reps are the secret weapon for dealing with state agencies. They can cut through red tape like magic.

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Giovanni Marino

Can we talk about how BROKEN the NY unemployment system is??? Like how hard would it be to verify someone's identity BEFORE sending them thousands of dollars? The fact that this is happening to so many people is just proof that the entire system needs to be rebuilt from the ground up.

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Fatima Al-Sayed

For real. During covid they were so overwhelmed they basically approved everyone and now we're all paying the price with rampant fraud.

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Dylan Hughes

my friend works for NYSDOL and says they know at least 10% of all claims paid during covid were fraudulent. That's BILLIONS of dollars. They just don't have the staff to investigate.

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Isabella Costa

I spent 9+ hours on hold with them over 3 days last month and never got through. I finally broke down and used a service called Claimyr that called for me (claimyr.com) - they connected me with an agent who explained that childcare issues should qualify you. Make sure you bring documentation of your childcare situation to your hearing! Got my determination fixed and money started coming the next week.

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Isabella Costa

They basically call for you and wait on hold, then when a real person answers they connect you. You don't have to sit there listening to the hold music for hours.

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Malik Jenkins

omg i need this in my life. spending my whole day on hold is driving me insane

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Freya Andersen

Honestly I'd be HAPPY about this mix-up. You have literal proof that they determined you're eligible! Most people don't get to see what the employer gets.

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Liam Murphy

u might wanna check if ur account got flagged for identity verification. happened to me and they wanted me to upload docs to [id.me](https://id.me) but never actually told me. I only found out by logging into the portal and seeing a message about it.

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Amara Okafor

Welcome to ny unemployment, where everything is made up and the explanations don't matter ๐Ÿคก

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CaptainAwesome

Whose Line reference is on point ๐Ÿคฃ

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Val Rossi

I'm an accountant and see this issue ALL THE TIME with unemployment benefits. Here's what you need to know: 1. Yes, unemployment is fully taxable income at both federal and state levels 2. The default in NY is NO withholding (dumb, I know) 3. Even if you set up withholding, they only take 10% for federal which is often not enough 4. You can still set up withholding now for any future payments 5. For the taxes you owe now, definitely set up a payment plan with the IRS Also, many of my clients have had success using Claimyr.com to actually get through to an unemployment agent to help navigate these issues. When you need to talk to someone directly at unemployment, it's worth checking out.

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Melissa Lin

do u know if theres any penalty abatement for this? or are we just stuck paying the full amount plus penalties? ๐Ÿ˜ฉ

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Val Rossi

You can request first-time penalty abatement if you haven't had tax issues in the past. Call the IRS directly and explain it was your first time on unemployment and you didn't understand the tax implications. They can sometimes waive the penalties (but not the interest).

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Natalie Khan

this post giving me anxiety cuz I just started unemployment last month and didnt check any tax withholding box ๐Ÿ™ƒ gonna log in right now and see if I can change that before it becomes a problem next year

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Hugh Intensity

its under payment options > update payment preferences or something like that. took me forever to find it

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Natalie Khan

just found it and updated! thanks yall, probably saved me thousands next year ๐Ÿ™

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Ezra Beard

Thats why i always screenshot EVERYTHING when i submit docs to unemployment. dates, confirmation numbers, everything. they tried to tell me they never got my W2 even tho i had proof i uploaded it. showed them the screenshot and suddenly they "found" it ๐Ÿ™„

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Statiia Aarssizan

FYI - I got the same thing and it was actually legit. Their system had a major glitch in april that lost a bunch of verification documents. Super annoying but I had to resubmit. Just make sure you do it through the secure portal and not by replying to any email.

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Reginald Blackwell

the NY unemployment system and "major glitches" - name a more iconic duo ๐Ÿ˜‚

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Aria Khan

fr tho their whole website feels like it was built in 1997 and never updated

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25d

NY unemployment stuck after ID.me verification issue with hyphenated name - weeks with no payment

My mom has been trying to get her unemployment benefits since April. She ran into problems with ID.me because her last name is hyphenated. After multiple video calls and sending in additional documentation, she finally got that resolved in May. Her waiting week showed up on her payment history, but nothing has posted since then despite filing claims every week. It's been over a month now with no payments and her account shows no pending issues. She's called the ny unemployment office at least 20 times but can never get through to a real person. The automated system just says her claim is in progress. She's getting really worried about paying her bills. Has anyone dealt with something similar or know what might be causing the delay? Any advice on how to actually reach someone who can help?

Axel Bourke

Has your mom tried contacting ID.me directly? Sometimes the issue is on their end not DOL. They have a support system and might be able to push something through on their side. Worth a shot while waiting to get through to unemployment.

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Ayla Kumar

Actually we haven't tried that. Good idea, I'll have her contact ID.me support directly too.

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Aidan Percy

Im in the same situation!!!!! It's been 7 WEEKS and nothing. ID.me verified me but NY unemployment shows nothing except my waiting week. ive been filing religiously every sunday. At this point im about to lose my apartment. The system is a joke.

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Carmella Popescu

Check out some of the suggestions above - especially the claimyr.com one. It's literally the only way I was able to speak to a human after weeks of trying.

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Oliver Brown

Has anyone tried going to an actual unemployment office in person? I'm wondering if that might be faster than this phone/email nightmare.

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Mary Bates

They closed most physical offices during covid and never reopened them. The few that are open require appointments which... you guessed it... you can only get by calling the impossible-to-reach phone number ๐Ÿ™ƒ

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Oliver Brown

of course they did ๐Ÿคฆโ€โ™‚๏ธ what was I thinking expecting a functional govt service

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Clay blendedgen

I filed my taxes without the form using my bank statements to calculate the amount. My accountant said as long as the amount is accurate the IRS won't care. It's not ideal but if you're up against the deadline that's an option.

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Manny Lark

According to the ny tax department website: 'If you're a nonresident, you don't pay tax on your unemployment compensation.' Source: https://www.tax.ny.gov/pit/file/unemployment-compensation.htm

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Khalid Howes

I think that only applies if you were NEVER a NY resident during the tax year. OP was a resident for part of the year, so different rules might apply.

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Manny Lark

Yeah thats a good point. The OP was a part-year resident so youd probably have to allocate the income between the NY and PA periods. This is why tax professionals exist lol

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Ben Cooper

Went through this last year. You need to file both a part-year NY return and a PA resident return. NY will tax the unemployment benefits you received while you were a NY resident, but not after you established residency in PA. Your best bet is talking directly to NY unemployment - I used claimyr.com to get past the phone tree hell and got answers in 15 minutes.

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Jenna Sloan

Whatever you do, don't miss the tax filing deadline waiting for this form! File an extension NOW if you haven't gotten your 1099-G yet. It's free to file an extension and gives you 6 more months. Just go to irs.gov and fill out Form 4868.

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Christian Burns

Extension is the way to go. Just remember you still have to PAY what you estimate you owe by the regular deadline, the extension is just for filing the paperwork.

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Sasha Reese

Just wanna say THANK YOU to whoever recommended claimyr. After reading this thread yesterday I decided to try it and actually got through to someone who helped me! They said my address was showing differently in two different parts of their system (wat???) and that's why my 1099-G went to my old place. Agent sent a new one and gave me a confirmation number to track it. FINALLY some progress after months of frustration!

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Muhammad Hobbs

Did you have to wait long for them to connect you?

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Sasha Reese

Not at all, maybe 30 min? So much better than the hours I wasted trying to call myself.

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Haley Stokes

Whatever u do, dont mention the expired permit in your weekly claims until its resolved! Just keep certifying as normal. A friend of mine was honest about it and they flagged her account for review which took MONTHS to clear up.

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Asher Levin

Try contacting your state assembly person's office! Seriously, this was the ONLY thing that worked for me after weeks of calling NY unemployment with no luck. Their office has special contacts at the DOL and can often push claims through faster. Google your district and give them a call.

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Serene Snow

๐Ÿ‘† THIS. My assemblyman's office fixed my claim in 48 hours after I'd been trying for weeks on my own.

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Harper Collins

Wow, never thought of this. Will definitely try if I can't get through on the phone. Thanks!

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