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I spent 9+ hours on hold with them over 3 days last month and never got through. I finally broke down and used a service called Claimyr that called for me (claimyr.com) - they connected me with an agent who explained that childcare issues should qualify you. Make sure you bring documentation of your childcare situation to your hearing! Got my determination fixed and money started coming the next week.
They basically call for you and wait on hold, then when a real person answers they connect you. You don't have to sit there listening to the hold music for hours.
25d
omg i need this in my life. spending my whole day on hold is driving me insane
25d
Honestly I'd be HAPPY about this mix-up. You have literal proof that they determined you're eligible! Most people don't get to see what the employer gets.
u might wanna check if ur account got flagged for identity verification. happened to me and they wanted me to upload docs to [id.me](https://id.me) but never actually told me. I only found out by logging into the portal and seeing a message about it.
Welcome to ny unemployment, where everything is made up and the explanations don't matter ๐คก
Whose Line reference is on point ๐คฃ
25d
I'm an accountant and see this issue ALL THE TIME with unemployment benefits. Here's what you need to know: 1. Yes, unemployment is fully taxable income at both federal and state levels 2. The default in NY is NO withholding (dumb, I know) 3. Even if you set up withholding, they only take 10% for federal which is often not enough 4. You can still set up withholding now for any future payments 5. For the taxes you owe now, definitely set up a payment plan with the IRS Also, many of my clients have had success using Claimyr.com to actually get through to an unemployment agent to help navigate these issues. When you need to talk to someone directly at unemployment, it's worth checking out.
do u know if theres any penalty abatement for this? or are we just stuck paying the full amount plus penalties? ๐ฉ
25d
You can request first-time penalty abatement if you haven't had tax issues in the past. Call the IRS directly and explain it was your first time on unemployment and you didn't understand the tax implications. They can sometimes waive the penalties (but not the interest).
25d
this post giving me anxiety cuz I just started unemployment last month and didnt check any tax withholding box ๐ gonna log in right now and see if I can change that before it becomes a problem next year
its under payment options > update payment preferences or something like that. took me forever to find it
25d
just found it and updated! thanks yall, probably saved me thousands next year ๐
25d
Thats why i always screenshot EVERYTHING when i submit docs to unemployment. dates, confirmation numbers, everything. they tried to tell me they never got my W2 even tho i had proof i uploaded it. showed them the screenshot and suddenly they "found" it ๐
FYI - I got the same thing and it was actually legit. Their system had a major glitch in april that lost a bunch of verification documents. Super annoying but I had to resubmit. Just make sure you do it through the secure portal and not by replying to any email.
the NY unemployment system and "major glitches" - name a more iconic duo ๐
25d
fr tho their whole website feels like it was built in 1997 and never updated
25d
My mom has been trying to get her unemployment benefits since April. She ran into problems with ID.me because her last name is hyphenated. After multiple video calls and sending in additional documentation, she finally got that resolved in May. Her waiting week showed up on her payment history, but nothing has posted since then despite filing claims every week. It's been over a month now with no payments and her account shows no pending issues. She's called the ny unemployment office at least 20 times but can never get through to a real person. The automated system just says her claim is in progress. She's getting really worried about paying her bills. Has anyone dealt with something similar or know what might be causing the delay? Any advice on how to actually reach someone who can help?
Has your mom tried contacting ID.me directly? Sometimes the issue is on their end not DOL. They have a support system and might be able to push something through on their side. Worth a shot while waiting to get through to unemployment.
Actually we haven't tried that. Good idea, I'll have her contact ID.me support directly too.
25d
Im in the same situation!!!!! It's been 7 WEEKS and nothing. ID.me verified me but NY unemployment shows nothing except my waiting week. ive been filing religiously every sunday. At this point im about to lose my apartment. The system is a joke.
Check out some of the suggestions above - especially the claimyr.com one. It's literally the only way I was able to speak to a human after weeks of trying.
25d
Has anyone tried going to an actual unemployment office in person? I'm wondering if that might be faster than this phone/email nightmare.
They closed most physical offices during covid and never reopened them. The few that are open require appointments which... you guessed it... you can only get by calling the impossible-to-reach phone number ๐
25d
of course they did ๐คฆโโ๏ธ what was I thinking expecting a functional govt service
25d
I filed my taxes without the form using my bank statements to calculate the amount. My accountant said as long as the amount is accurate the IRS won't care. It's not ideal but if you're up against the deadline that's an option.
According to the ny tax department website: 'If you're a nonresident, you don't pay tax on your unemployment compensation.' Source: https://www.tax.ny.gov/pit/file/unemployment-compensation.htm
I think that only applies if you were NEVER a NY resident during the tax year. OP was a resident for part of the year, so different rules might apply.
25d
Yeah thats a good point. The OP was a part-year resident so youd probably have to allocate the income between the NY and PA periods. This is why tax professionals exist lol
25d
Went through this last year. You need to file both a part-year NY return and a PA resident return. NY will tax the unemployment benefits you received while you were a NY resident, but not after you established residency in PA. Your best bet is talking directly to NY unemployment - I used claimyr.com to get past the phone tree hell and got answers in 15 minutes.
Whatever you do, don't miss the tax filing deadline waiting for this form! File an extension NOW if you haven't gotten your 1099-G yet. It's free to file an extension and gives you 6 more months. Just go to irs.gov and fill out Form 4868.
Extension is the way to go. Just remember you still have to PAY what you estimate you owe by the regular deadline, the extension is just for filing the paperwork.
25d
Just wanna say THANK YOU to whoever recommended claimyr. After reading this thread yesterday I decided to try it and actually got through to someone who helped me! They said my address was showing differently in two different parts of their system (wat???) and that's why my 1099-G went to my old place. Agent sent a new one and gave me a confirmation number to track it. FINALLY some progress after months of frustration!
Did you have to wait long for them to connect you?
25d
Not at all, maybe 30 min? So much better than the hours I wasted trying to call myself.
25d
Whatever u do, dont mention the expired permit in your weekly claims until its resolved! Just keep certifying as normal. A friend of mine was honest about it and they flagged her account for review which took MONTHS to clear up.
Try contacting your state assembly person's office! Seriously, this was the ONLY thing that worked for me after weeks of calling NY unemployment with no luck. Their office has special contacts at the DOL and can often push claims through faster. Google your district and give them a call.
๐ THIS. My assemblyman's office fixed my claim in 48 hours after I'd been trying for weeks on my own.
25d
Wow, never thought of this. Will definitely try if I can't get through on the phone. Thanks!
25d
Liam O'Sullivan
Here's a weird tip that worked for me: contact your state senator or assembly member. They have staff dedicated to helping constituents with state agency issues. My fraud case was resolved in 3 weeks after my senator's office got involved. Before that I spent 2 months getting nowhere with NYSDOL directly.
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Amara Okonkwo
THIS! ๐ State reps are the secret weapon for dealing with state agencies. They can cut through red tape like magic.
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25d
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Giovanni Marino
Can we talk about how BROKEN the NY unemployment system is??? Like how hard would it be to verify someone's identity BEFORE sending them thousands of dollars? The fact that this is happening to so many people is just proof that the entire system needs to be rebuilt from the ground up.
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Fatima Al-Sayed
For real. During covid they were so overwhelmed they basically approved everyone and now we're all paying the price with rampant fraud.
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25d
Dylan Hughes
my friend works for NYSDOL and says they know at least 10% of all claims paid during covid were fraudulent. That's BILLIONS of dollars. They just don't have the staff to investigate.
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25d
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