same here, been pending for 3 days now

I work as a benefits counselor and see this "pending $0" issue frequently. The "able and available verification" that you found means NYS DOL needs proof you're actively seeking work and available to accept employment. You'll need to upload your job search log (showing at least 3 job contacts per week) and possibly complete a questionnaire about your availability. Don't wait - the sooner you submit the required documentation, the faster your payments will resume. You can usually find the upload portal in the "Required Actions" or "Correspondence" section of your account.

Have u reached out to ur previous employer? Sometimes they can help verify ur previous claim or at least provide documentation that might help.

I went through something similar earlier this year - the email issue is such a nightmare with their system! One thing that worked for me was going to my local One-Stop Career Center in person. I brought every piece of paperwork I had from my previous claim (old letters, benefit statements, anything with my claim number on it) and they were able to look me up in their system and help reset my account access. It took about 2 hours but they got me back in same day. Way better than spending weeks on the phone. You can find your nearest location on the NY DOL website under "career centers." Definitely bring your ID, Social Security card, and any old unemployment docs you have. Good luck!

adjudication sucks but mine was only like 2 weeks. depends what the issue is i guess??

I went through adjudication last fall and it took about 3.5 weeks for my case. The hardest part is definitely the uncertainty and not knowing when it will end. A few tips that helped me: 1) Keep detailed records of all your job search activities since you'll need to show you're actively looking for work, 2) Check your my.ny.gov account daily for any requests for additional information - sometimes they ask for documents and if you miss it, it can delay things even more, 3) Consider reaching out to local food banks or emergency assistance programs to help bridge the gap while you wait. The back pay really does come through if you're approved, so hang in there. I know it's scary when rent is due but you're doing everything right by continuing to file weekly.

Just wanted to add another tip that helped me when I had this same issue - if you're getting the busy signal repeatedly, try calling from a different phone number. Sometimes their system blocks numbers that call too frequently, but switching between your cell and landline (or asking a friend/family member to call for you) can help get through faster. Also, when you do get connected, make sure to ask for a confirmation number or case number for your correction request. That way if there are any delays or issues, you have something to reference when you call back. Some agents forget to give this but it's super important for tracking your case. The whole process sucks but once you get the right person on the line, they can usually fix it in under 5 minutes. Just stay calm and persistent - you'll get your benefits sorted out!

Hey, I actually work as a benefits counselor and see this mistake happen ALL THE TIME - you're definitely not alone! The good news is that certification errors like this are usually pretty straightforward to fix if you act quickly. Here's my advice based on what I've seen work best: 1. Call ASAP - there's typically a limited window to correct these errors 2. When you get through, be very specific: "I need to correct a certification error for the week of 11/28/2023. I accidentally reported earnings over $504 when I actually earned $0." 3. Ask for the correction to be processed immediately and request a confirmation number 4. If the first agent says they can't help, politely ask to speak with a supervisor or the "certification corrections" department The system is definitely frustrating, but these kinds of input errors are considered "good cause" for corrections. Most agents deal with this weekly and know exactly how to fix it. Once corrected, your payment should process within 3-5 business days. Don't stress too much - I've helped dozens of people through this exact situation and it almost always gets resolved quickly once you reach the right person. Just be persistent with calling and don't take "no" for an answer from the first agent if they seem unsure!

Thanks everyone for the helpful responses! Just to confirm my understanding: I'll continue with my existing claim (since I'm only 2 months into my benefit year), certify weekly reporting 0 days worked, make sure I select "lack of work" as my separation reason, and consider calling NYSDOL to have them note the change in my file. Does that sound right?

Just went through this same situation in February! You're definitely on the right track. One small addition - when you certify and report 0 days worked, double-check that your "total gross earnings" field is also $0. Sometimes people forget to update that field even when they put 0 days worked, and any earnings amount can mess up your benefit calculation. Also, your first full unemployment payment might take an extra day or two to process since the system is adjusting your benefit amount, so don't panic if it's not there exactly when you expect it. Good luck!