One more thing to check - make sure your employer has your correct Social Security number on file. Sometimes wage reporting issues are just because of mismatched SSNs rather than non-payment of taxes. You can verify this by looking at your most recent pay stub.

I went through something similar with a small business that wasn't properly reporting wages. One thing that helped me was calling the NYS Department of Labor's employer services line directly to report the issue. They can put a hold on your case while they investigate, which at least prevents it from being automatically denied. Also, keep all your pay stubs and any documentation showing you worked there - you'll need proof of employment and wages earned. The process took about 6 weeks in my case, but I eventually got my benefits backdated once they sorted out the employer compliance issue.

Just wanted to follow up - I received my corrected 1099-G today! The NYSDOL agent I spoke with (after using that phone service I mentioned) explained that they had a system-wide issue with reporting state tax withholdings on the supplement. My advice is definitely to call them about this. The corrected form makes a big difference for my tax situation.

I've been following this thread with interest because I had a similar situation. After reading all the responses, it seems like there's some confusion about the current rules. I called NYSDOL last week about my 1099-G and was told that for 2024, the $300 supplements did have both state AND federal tax withholding if you didn't opt out. The agent said many people are seeing discrepancies on their forms due to a reporting glitch in their system. If you're seeing $0 federal withholding but only received $292 instead of $300, you should definitely request a corrected form. Don't assume it's just state taxes - get confirmation directly from them to avoid issues with your tax filing.

I'm going through this exact same situation right now too! Missed my appointment on September 20th and did the makeup requirements on the 24th. It's been about a week and a half now and my account is still on hold. The financial stress is unreal when you're counting on those benefits. But honestly, this thread has been such a blessing to find! Reading everyone's experiences and timelines is giving me so much hope. Sounds like that 10-12 day window @Diego Vargas mentioned is pretty typical, so I'm trying to stay patient even though it's hard. I've been doing everything you all suggested - certifying every week, attempting the 8am phone calls (no luck getting through yet), and documenting everything with dates and times. It's crazy how broken this system is, but at least we're all going through it together and can support each other. The waiting game is brutal but seeing that most people do eventually get their holds lifted is keeping me going. Thanks @Dylan Wright for posting this - it's exactly what I needed to see to know I'm not alone in this mess! Hopefully we'll all get good news soon 🤞

I'm going through this exact same nightmare right now! Missed my appointment on September 25th and completed all the makeup requirements on the 30th. It's been almost 2 weeks and my account is still on hold. The stress is absolutely killing me because I desperately need these benefits to keep up with rent and bills. But finding this thread has been such a lifesaver! Reading through everyone's experiences and seeing that most people get their holds lifted within that 10-12 day window @Diego Vargas mentioned is giving me hope to keep going. I've been following all the advice here religiously - certifying every single week even though I'm not getting paid, trying to call right at 8am when they open (still haven't gotten through but not giving up!), and keeping detailed records of every interaction. It's honestly infuriating how broken this system is, but at least we all have each other for support through this mess. The waiting game is torture when you're already struggling financially, but seeing so many success stories in this thread keeps me motivated. Thanks @Dylan Wright for starting this - it's exactly what I needed to see to know I'm not alone in this bureaucratic nightmare! Hoping we all get good news soon 🙏💪

yeah they definitely deduct it automatically once they get notified by the child support enforcement agency. happened to me too

The NYS Department of Labor is legally required to comply with income withholding orders for child support. You should contact your local child support enforcement office to verify the exact amount that will be deducted. Sometimes there can be confusion if your original order was based on a different income level.

I've been going through this exact same hell for almost 2 months now! The KeyBank app literally hasn't worked for me since early March. What's really infuriating is that every customer service rep acts like they've never heard of this issue before, even though clearly TONS of people are dealing with it based on this thread. I've tried everything - different phones, different browsers, clearing cache, uninstalling/reinstalling the app multiple times. Nothing works. The worst part is when they put you on hold for 30+ minutes just to come back and tell you to "try again in 24 hours" or some other useless advice. At this point I'm convinced their system is just fundamentally broken and they have no idea how to fix it. I'm definitely going to try filing that CFPB complaint that @Luca Conti mentioned because this is absolutely unacceptable. We shouldn't have to jump through hoops just to access our own unemployment benefits!

I'm so sorry you're dealing with this @Amina Diop - I went through the exact same nightmare last year and it took forever to resolve! Here's what finally worked for me: I had to escalate through multiple channels simultaneously. First, I filed a complaint with the CFPB like @Luca Conti suggested - that actually does get their attention. Second, I used that claimyr service that @Javier Torres and others mentioned to get through to the unemployment office directly. The agent there was able to see that my KeyBank account had some kind of "hold" on it that wasn't showing up when I called KeyBank directly. Third, I documented every single call with dates/times/rep names and sent that log to my state assemblyperson's office. The combination of all three approaches finally got someone to actually fix the underlying issue instead of just giving me the runaround. It's ridiculous that we have to go to these lengths just to access our own money, but unfortunately that seems to be what it takes with this broken system. Don't give up - keep pushing through multiple channels and eventually someone will actually help you!