I'm going through this same mess right now and it's so frustrating! After reading through all these comments, I think I have a clearer picture of what's going on. It sounds like NY redesigned their website without properly communicating where things moved to, and there are also technical issues affecting some accounts. I'm going to try the Firefox + cache clearing method first, then look under "Tax Documents" in the left sidebar rather than under unemployment services. If that doesn't work, I'll try the "My Online Forms" > "Tax Form Request" path. Really appreciate everyone sharing their workarounds - this thread is more helpful than anything on the actual DOL website! Quick question though - for those who found theirs, are you able to download it immediately or do you have to wait for them to generate it?

Just want to add another data point for people still struggling with this - I was having the same issues everyone described (Chrome not working, forms not showing up, phone system hanging up) and what finally worked was using Edge browser instead of Chrome or Firefox. Went to NY.gov > My NY.gov > clicked "Tax Documents" in the left sidebar and my 1099-G was right there for immediate download. One thing I noticed that might help others - make sure you're actually logged into your NY.gov ID account and NOT just your unemployment benefits account. These are apparently two different logins even though they're connected, and the tax documents only show up when you're in the full NY.gov ID portal. Also, if you received benefits from both regular UI and PUA/PEUC programs, you might have multiple 1099-G forms to download - mine were listed separately and I almost missed the second one. The whole system is a mess but at least there are ways around it if you know the right path. Definitely screenshot your payment history first like others suggested - my amounts were off by about $200 and I would never have caught it without comparing!

I remember when mine was about to run out last year, I got some kind of letter in the mail maybe 2 weeks before? But honestly the whole system is such a mess, I wouldn't count on getting proper notice. Just keep track yourself.

You can also calculate it yourself pretty easily! Take your weekly benefit amount and multiply by 26 weeks - that's your maximum. Then check how much you've already collected in your payment history. The difference is what you have left. I started doing this math every few weeks so I could plan ahead. Also worth noting that if you're getting close to running out, you might want to look into whether you qualify for any job training programs through NYS Department of Labor - some of them can extend your benefits while you're in training.

even if you can't get unemployment you should definitely apply for other assistance programs like food stamps or medicaid while you look for new work

I went through something similar when my long-term home care client passed away. Even though I was paid as a 1099, I filed for unemployment anyway because my work situation really looked more like an employee relationship - I had set hours, used their supplies, couldn't work for others during my shifts, etc. The NYS Department of Labor initially denied my claim, but I appealed and provided documentation showing how controlled my work environment was. It took about 6 weeks, but they eventually approved it after reviewing the employment relationship more closely. Don't assume you're automatically disqualified - if your work arrangement had employee-like characteristics, it's worth filing and letting them make the determination.

I'm dealing with a similar situation right now! One thing that helped me was checking my phone's autofill suggestions - when I went to the login page and tapped on the username field, my phone suggested a username I had completely forgotten about. Also, if you have an iPhone, check Settings > Passwords & Accounts > Website & App Passwords - sometimes it saves login info even when you don't remember saving it. Worth a shot before going through the hassle of calling! Hope you get it sorted out soon, the rent stress is real 😰

I feel your pain! Been there myself and it's absolutely maddening. Here's what I learned from my own nightmare experience: First, definitely try what others mentioned about checking ALL your email accounts - I mean every single one, including that old Gmail or Yahoo account you haven't touched in years. Search for "NY.gov", "unemployment", "DOL", and "benefits". Second, if you have Chrome or Safari, check your saved passwords in your browser settings - sometimes they auto-save even when we don't realize it. Third, if those don't work, you HAVE to get to a human. The regular unemployment phone line is basically useless, but try calling the NY.gov ID technical help line instead (it's separate from unemployment customer service). I also heard good things about that Claimyr service people mentioned - expensive but apparently works. Whatever you do, DON'T create a new account as that can flag your claim for fraud review. Hang in there, this system is designed to be horrible but you'll get through it! 💪

I went through the same confusion when I first started collecting! Here's what likely happened: Your $504 weekly benefit minus the part-time work reduction (they take away 25% of earnings over $126, so $3.50 for the $14 you went over) gives you about $500.50. Then if you have 10% federal tax withholding, that's another $50, bringing you down to around $450. If you also have state tax withholding (usually around 5-6%), that would take off another $25-30, getting you close to that $387 you received. The exact breakdown should show up in your payment history under "deductions" - it really helps to see it all itemized out!

I had a similar experience when I started collecting unemployment in NY! One thing that caught me off guard was that the weekly benefit amount they quote you initially doesn't include any withholdings or reductions. I'd recommend downloading your payment history from the DOL website and looking at each payment line by line - it shows exactly what was deducted and why. Also, keep detailed records of any part-time work you report because the calculations can get complex when you're earning different amounts each week. The good news is once you understand the formula, it becomes much more predictable for budgeting purposes.