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yo I tried calling 300+ times over two weeks and nothing. Then used claimyr.com and got connected to a real person in like 45 mins. talking to an agent got my $ unlocked so fast. they just call and wait on hold for you then connect when someone answers.
i mean when somethng actually works in this broken system ppl tend to share it 🤷♂️ was just tryna help
26d
it's legit - they're just a hold service. i was skeptical too but at some point you get desperate enough to try anything
26d
Honestly the waiting week credit thing is usually just a code for "theres some issue with your claim we need to review manually" - could be identity verification, employer dispute, previous overpayment, etc. The system just uses generic error messages. Definitely need to talk to a human to sort it out.
PSA: While ur waiting for the new card, make sure u froze the old one properly! My card got stollen and some1 withdrew $600 before I realized. The bank did refund it but took like 30 days to investigate.
Yes I definitely froze it immediately! That's terrifying that someone was able to withdraw money from yours though.
26d
one thing nobody mentioned - when u DO get the new card, you have to activate it AND set a new PIN before you can use it. I didn't realize this and tried using mine at an ATM like 5 times and got locked out 🤦♂️
I bet if u call they'll just tell you to check the website which tells u to call them 😂 the circle of NY unemployment life
🤣 too real. The ultimate bureaucratic loop
26d
Hahaha this is exactly what I'm afraid of 😅
26d
Does anyone know if they're still doing those phone interviews after filing a new claim? I had to go through that last time and it was a nightmare.
yeah they still do them but its random. I refiled in March and didnt get one but my cousin had to do it.
26d
whatever you do, DO NOT stop certifying weekly just because your payment is pending. keep doing it every week or you'll create even more problems for yourself.
You can reach NYSDOL by phone if you're persistent or use a service. I finally got through after trying claimyr.com and they handled everything for me. Got all my back pay from the delayed claims within days after speaking to someone. So worth it not to waste hours upon hours trying to call them yourself.
Started a new claim for ny unemployment after my construction project ended in September. I called the unemployment office directly because the website was giving me error messages. The agent took all my info over the phone and said my claim was processed. I've been claiming weekly benefits for the last 3 weeks but haven't received any payments. When I check my payment history it shows all weeks as "pending". I called again yesterday and waited 2 hours just to be told I need to verify my identity through ID.me even though I never applied online. The rep said I should have gotten an email about it but I never did. Does anyone know if this is normal procedure even for phone claims? How long after completing ID.me verification do payments typically start? I'm getting desperate here since rent is due soon and my savings are almost gone.
Anyone who files for NY unemployment benefits now has to verify their identity through ID.me - it's mandatory statewide. Even if you filed by carrier pigeon you'd still need to do it lol. The system should have told you right away tho instead of making you wait 3 weeks. smh the incompetence is astounding
"filed by carrier pigeon" 💀💀💀
26d
try the callback feature on their website. i requested a callback and actually got one... 3 weeks later 🙄 but at least I eventually got to talk to someone
I've tried that twice. First time they never called, second time they called when I was in the bathroom and then wouldn't call back again.
26d
Pssst... here's a secret most people don't know: if you file a formal complaint with the NY State Attorney General's office about your unemployment claim, DOL has to respond within 10 business days by law. That's how I finally got my backpay after 4 months of nothing. https://ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint
👀 Definitely trying this. The regular channels are completely useless.
26d
Can confirm this works!! My partner did this after months of frustration and magically got a call from a supervisor the next week.
26d
FWIW, I got through by using an old trick - call, wait for the automated system, press the option for Spanish, then request an English speaker when an agent answers. The Spanish line often has shorter wait times.
when I was trying to get through to ny unemployment, I literally set up an auto-dialer app on my phone to keep calling them every 30 seconds from 8am to 4pm for THREE DAYS before I finally got through. The system is beyond broken.
Which auto-dialer did you use? I'm ready to try anything.
26d
I used Auto Redial but there are several in the app store. Just remember to keep your phone charged bc it drains battery like crazy.
26d
Does anyone know if this applies to extended benefits too? My regular UI ends soon but I think I qualify for the extension.
Extensions work a bit differently. You need to apply for those separately, they don't automatically continue. Check your inbox on the NY unemployment site for notices.
26d
Thanks! Will do.
26d
When I was in this situation I got my final payment no problem. Just make sure all your weekly certifications are done properly with no mistakes. The system treats the end date as inclusive, meaning you get paid for that full last day/week.
Hey I had this EXACT SAME THING happen in February!!! I couldn't reach anyone at DOL for days. Finally used this service called Claimyr (claimyr.com) after someone recommended it here - they got me connected to an actual human at unemployment in like 45 mins. The agent confirmed someone had filed using my identity and helped me report the fraud. Best money I've spent considering it saved me weeks of stress and prevented more damage to my credit. Definitely check them out if you can't get through on the regular line.
It definitely works! All they do is keep dialing for you until they get through, then connect you to the agent. Saved me hours of redial hell.
26d
Can confirm Claimyr worked for me too after trying to get through for 2 weeks on my own. Took about an hour total but finally got to talk to someone who could help.
26d
LOL welcome to the club nobody wants to join! I've been fighting this since November - someone's been collecting $536 a week in my name since October even though I have a full time job. The worst part is DOL treats YOU like the criminal at first. Make sure your friend has all his employment records ready to prove he's been working. And be ready for this to take MONTHS to resolve completely.
months??? 😱 is there any way to speed it up?
26d
Honestly the only thing that worked for me was getting my state representative involved. Call your assembly member - they have special liaisons with DOL who can escalate cases.
26d
Isaiah Thompson
I got my claim fixed by literally showing up in person at a DOL office. They say not to do this but I was desperate. The security guard tried to turn me away but I (politely) refused to leave until someone helped me. Got my issue resolved same day after months of waiting on the phone.
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Ruby Garcia
This works sometimes but is super risky - some offices will help, others will call security on you. Depends which location and who's working that day.
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26d
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Alexander Evans
Make sure his claim isnt stuck because of a simple identity verification issue. So many people are waiting for months when all they need to do is upload an ID document or verify something basic. With no way to know thats the problem!
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