New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.


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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews

Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Aisha Mohammed

anyone else think it's suspicious they make it so hard to reapply? like they're hoping people just give up? i swear the whole system is designed to stop eligible people from getting benefits.

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Ethan Campbell

facts! the bureaucracy is the REAL benefit denial system 🤡

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Yuki Watanabe

I used to work for a state agency (not NY). This is 100% by design. They count on a certain % of eligible people giving up out of frustration.

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Carmen Sanchez

I had a similar problem and found out it was because I had reported some self-employment income during my benefit year. Had to verify all that before they'd let me file a new claim. Check if that applies to you.

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Paolo Bianchi

Probably unpopular opinion, but just fill it out again. Yes, the system is broken. Yes, it's annoying. But fighting it will take 10x longer than just resubmitting the form. Pick your battles. I spent weeks arguing with them about a duplicate request last year before finally giving in and just doing it again. Form took 15 minutes, arguing took weeks.

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Yara Assad

This is the most practical advice here. The system sucks but sometimes you just gotta play along to get it over with.

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Olivia Clark

what email address did it come from? been lots of unemployment scams lately. make sure it's actually from the DOL before you do anything

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DeShawn Washington

Have you tried calling from a different phone number? They might be filtering repeat calls from the same number. My brother and I were both trying to get through, and he got through with a new prepaid phone while I was still getting blocked.

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Mei-Ling Chen

I feel ur pain big time. I decided to just show up in person at the local career center. The security guard said they couldn't help with claims BUT he gave me a direct number to call that actually worked. Try going in person to any DOL office and ask nicely.

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Sofía Rodríguez

Which office did you go to? I'm thinking about trying this tomorrow

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Mei-Ling Chen

I went to the one in downtown Brooklyn. But I think any office might work. Just be super nice to everyone you talk to.

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Ezra Beard

Has anyone tried contacting their state representative about this? I emailed mine last week and surprisingly got a response. They said they'd look into it and actually followed up asking for my info to check my specific case.

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Statiia Aarssizan

This is actually really good advice. State reps can often cut through red tape faster than we can on our own.

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Ezra Beard

Yeah it was way more helpful than I expected! They have contacts at these agencies that can actually get answers.

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Reginald Blackwell

anyone else get a letter saying they reviewed your case but then no money? I got a letter 3 weeks ago saying they completed their review of my account for the unemployment exclusion but still no deposit...

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Reginald Blackwell

Glad its not just me. Wonder how long after the letter the actual money comes...

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Everett Tutum

I got my deposit exactly 16 days after that letter, so hang in there!

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NY unemployment says my ID.me credentials are invalid - how do I talk to a human?

I lost my job back in November and had been receiving benefits just fine until about 3 weeks ago. When I tried to log in to claim my weekly benefits, the system suddenly said my ID.me credentials were invalid. I've tried resetting everything multiple times but keep getting error messages. I've emailed them twice with no response and tried calling the main unemployment line at least 12 different times. Each time I get stuck in this endless phone tree that eventually disconnects me! I even tried creating a whole new ID.me account but the system says my information is already associated with an account. Meanwhile my rent is due next week and I'm freaking out because that's $1,270 I don't have without my benefits. Does anyone know a reliable way to actually speak to a real person at NY unemployment? I'm desperate at this point.

Fidel Carson

not to freak you out but invalid ID.me credentials sometimes means someone else tried to access your account. When I had this problem last year it turned out someone was trying to steal my benefits. Make sure you mention possible fraud when you finally reach someone!

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Isaiah Sanders

if ur really desperate (which sounds like u are) and have a few hours to spare, try this trick: call the spanish language line and then ask to be transferred to english services. the wait times are usually waaaaay shorter 👀

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Fiona Gallagher

kinda messed up to use the Spanish line if you don't speak Spanish tho...

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Isaiah Sanders

desperate times call for desperate measures. you do what you gotta do when rent is due 🤷‍♂️

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Lena Schultz

im in the EXACT same boat! owe $762 + penalties for my 2021 benefits. sucks but we just gotta pay it. i set up a 12-month payment plan, they were actually pretty easy to work with once i finally got someone on the phone.

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Gemma Andrews

Everyone blaming the unemployed when the real problem is how CONFUSING they make the whole tax system on purpose!! 😤

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Pedro Sawyer

big facts. they could send clear instructions but noooo, gotta make it impossible to understand so they can collect penalties

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Payton Black

u need to hop on this FAST. ny unemployment fraud is outta control rn. sooo many people getting hit with this. def contact the ftc at identitytheft.gov to start a case file - they can help with the steps

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Harold Oh

Yoooo Im dealing with same thing! Get the Unemployment fraud paperwork in ASAP - print everything, take screenshots of all correspondence. Also - use claimyr.com to get through to an agent on the phone. I waited for hours trying to call myself, paid for their service and got through in like 20 min. Worth every penny to get my case moving.

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Amun-Ra Azra

does claimyr actually work? might need it for my own issue

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Harold Oh

Yep worked great for me. They call on your behalf and then connect you when they get someone. SO much better than waiting on hold forever.

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Beth Ford

quick question - are u supposed to send originals or copies? i sent originals and now im freaking out that was wrong

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Beth Ford

oh god... guess im screwed then 😭

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Kingston Bellamy

Try calling them ASAP to see if you can get them back. I had luck getting through with claimyr.com when I had a similar panic moment

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Joy Olmedo

W2s only worked for me but if you're really anxious about it you could just throw in a couple pay stubs from december or sumthin. The whole process sucks but eventually they sort it out.

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Lourdes Fox

The real issue isnt knowing if ur 2019 taxes were received, its that they NEVER TELL YOU ANYTHING. I've been dealing with ny unemployment since October and communication is nonexistent. You have to chase them for every single update.

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Bruno Simmons

honestly? u need to get on the phone with them. no other way around it. i know it sux but u gotta keep calling. i used claimyr.com after weeks of trying to get thru and it was worth every penny to finally get my claim sorted.

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Lucas Parker

honestly just use claimyr.com to get someone on the phone and ask them directly. trying to guess the right answer from us internet strangers might get u in trouble with your benefits. better to hear it straight from DOL.

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Donna Cline

whats claimyr? never heard of it

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Lucas Parker

it's this service that calls unemployment for you and waits on hold, then calls your phone when they get a live person. saved me HOURS of hold time when I had issues with my claim. claimyr.com

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Harper Collins

I work at a career center and we advise people to document virtual job fairs under Job Search Preparation > Other. Make sure to include the full name of the event, sponsor, date, and list of employers you interacted with. Save all confirmation emails and registration details as proof.

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