


Ask the community...
I just went through this process about 6 weeks ago and wanted to share my timeline to help ease some anxiety. Filed my initial claim on a Monday, status showed "under review" for about 10 days, then switched to "approved" on a Thursday. Got my first payment the following Tuesday - so roughly 2 weeks total from filing to money in my account. The payment covered 3 weeks since I had been filing my weekly certifications the whole time (which you should definitely start doing immediately!). One thing that helped speed things up was making sure I had all my documents ready and responded to any DOL requests within 24 hours. Also, don't panic if your status doesn't change for several days - that seems to be normal. The system updates in batches rather than real-time.
@Luca Romano This is super helpful, thank you for breaking down your timeline so clearly! It s'really reassuring to hear from someone who just went through this recently. I m'glad you mentioned that the system updates in batches - I ve'been obsessively checking my claim status multiple times a day and getting worried when nothing changes. The 24-hour response time tip is great too. Did you have to provide any additional documentation during those 10 days your claim was under review, or did it just take that long for them to process everything you initially submitted?
I'm currently waiting on my unemployment claim too - filed about 10 days ago and still showing "under review" status. Reading through everyone's experiences here is really helpful! It sounds like the 2-3 week timeframe is pretty standard, though some cases take longer if there are complications. One thing I learned from calling the DOL office is that they're processing claims in the order they were received, so there's not much we can do to speed it up beyond making sure we respond quickly to any requests for additional info. The most important thing seems to be filing those weekly certifications even while waiting - I almost missed doing that the first week because I didn't realize it was required before approval. Hang in there everyone, sounds like the money does eventually come through!
I was in a similar situation a few months ago and ended up missing my interview despite trying everything to reschedule. Here's what I learned: if you absolutely can't reach them before Tuesday, call immediately AFTER you miss the interview to explain what happened. I called within an hour of my missed appointment and was able to get it rescheduled for the following week. The rep told me that calling right after shows good faith effort and they're more likely to work with you. Also, if you're collecting partial benefits while working part-time, make sure to emphasize that the training is mandatory for your current employment - they understand work obligations better than personal conflicts. Keep trying those early morning calls though, 8am sharp seems to be the sweet spot!
This is great advice about calling right after the missed interview! I'm wondering though - when you called within an hour, were you able to get through immediately or did you still have to deal with busy signals? I'm trying to figure out if I should keep my phone free for that hour after the scheduled interview time in case I need to call multiple times. Also, did they ask you to provide any documentation about why you missed it when you called right after?
I've been through this exact scenario twice with NYS DOL. First time I panicked and just missed it - big mistake, they denied my claim. Second time I was smarter about it. Here's what worked: I called the main line at 7:58am and kept hitting redial until I got through (took about 20 minutes but worth it). When I explained I had mandatory work training, they were actually pretty understanding since I'm on partial benefits. They rescheduled me for the next day at 10am. The key things that helped: 1) I called BEFORE the interview, not after 2) I had my training documentation ready 3) I explained I was actively working part-time (they seem more flexible when you're working). If you truly can't get through, send an email to the address on your interview notice AND call immediately after the missed appointment. Don't give up - I know people who've gotten rescheduled even after missing their first interview if they can prove work conflict.
This is incredibly helpful, thank you! I'm definitely going to try calling at 7:58am tomorrow morning and keep hitting redial like you suggested. Quick question - when you had your training documentation ready, what specific details did they want to know? Did they ask for like an official letter from HR or was a screenshot of the training notice enough? Also, did they reschedule you for the exact same type of interview or did they do something different the second time around? I'm just trying to be as prepared as possible since this is so stressful!
I'm going through the same thing right now - filed my claim about 10 days ago and the waiting is nerve-wracking! What helped me was calling the customer service line early in the morning (like right at 8am when they open) - I actually got through after about 45 minutes on hold. The rep told me that as long as I keep filing my weekly claims and there are no red flags, I should expect to hear something within the next week or two. She also mentioned that the first payment usually comes about a week after you get your approval letter. Definitely keep an eye on your my.ny.gov account for any status updates. We're all in this together!
That's really helpful advice about calling at 8am! I haven't tried calling yet because everyone says the lines are impossible, but maybe I should give it a shot early in the morning. It's good to hear you got through and got some reassurance. The waiting really is the worst part - especially when you're watching your savings dwindle. Thanks for sharing your experience!
I'm in a similar boat - filed my claim about 8 days ago after being laid off and haven't heard anything yet. The uncertainty is really stressful when bills are piling up. One thing I found helpful was creating a my.ny.gov account if you haven't already - you can track your claim status there and see if there are any issues that need attention. Also, I've been keeping detailed records of all my weekly certifications just in case. The waiting game is brutal but from what I'm reading here it sounds like 2-3 weeks is pretty normal. Hoping we both hear good news soon!
The whole system is messed up if you ask me. Self employed people pay taxes but get no unemployment protection. Meanwhile people who worked traditional jobs get benefits. Makes no sense!
Ryan, definitely try applying if you had that W2 income from the community college teaching job! The key is whether you earned enough in covered wages during your base period (usually the first 4 of the last 5 quarters). Even if your photography business was your main income, those W2 wages could make you eligible. The worst they can do is deny you, but you might be surprised. Just make sure when you apply that you focus on the loss of your teaching work rather than the photography business decline, since only the W2 employment counts toward eligibility.
That's really helpful advice! I didn't realize I should focus on the teaching job loss rather than the photography business when applying. Do you know if there's a minimum amount you need to have earned from W2 wages to qualify? I'm trying to figure out if my part-time teaching income would have been enough to meet the threshold.
Jacob Smithson
Hey Katherine! I just went through this exact process about 6 weeks ago and wanted to share my experience to hopefully help calm your nerves a bit. I was also staying with family (my brother) who kept asking about the money situation daily - so I completely understand that added pressure! My timeline was: Completed ID.me on a Friday → Payment status changed from "on hold" to "pending" the following Wednesday → Got paid that Friday with all 5 weeks of back pay in one lump sum. So about 7 calendar days total, 5 business days. The key things I learned: 1) That status change from "on hold" to "pending" in your online account is your first real sign that things are moving, and 2) Most people do get ALL their back weeks paid at once, not just going forward. For dealing with your uncle, what worked for me was being super specific about the timeline. I told my brother "based on everyone's experience, it takes 3-8 business days to process, so let's check back next Tuesday." Having that concrete date really reduced the daily check-ins! Since you completed ID.me yesterday, I'd watch for that status change early next week. If you're still showing "on hold" by next Thursday, that's when I'd definitely call NYSDOL. But honestly, you did the hardest part - the verification itself. Now it's just waiting for their system to catch up. You should have your money soon! 🤞
0 coins
Luca Bianchi
•@Jacob Smithson Thank you so much for sharing your timeline! Your 5 business day experience is really encouraging, and I love that you got all your back pay in one lump sum - that s'exactly what I m'hoping for since I m'owed 6 weeks too. I m'definitely going to use your specific approach with my uncle about setting a concrete date. Let "s'check back next Tuesday is" so much better than him asking me every single day if there are any updates. I think having that specific timeline will save both of us a lot of stress over the next week. Since I completed my ID.me yesterday Wednesday (,)I ll'be watching closely for that status change from on "hold to" pending "early" next week like you mentioned. It s'so helpful to know that s'the first real sign things are actually moving through their system. This whole thread has been such a lifesaver for understanding what to expect and how to handle the family pressure situation. Really appreciate you taking the time to share your recent experience - it gives me so much hope that mine will process smoothly too! 🙏
0 coins
Liam Sullivan
Just wanted to add my voice to everyone else who's been through this recently! I completed my ID.me verification about 3 weeks ago and was in the exact same situation - staying with family who kept asking when the money would come through every single day. My timeline ended up being: ID.me completed on a Wednesday → payment status stayed "on hold" until the following Tuesday → changed to "pending" Tuesday afternoon → got paid Friday morning with all 6 weeks of back pay plus current week in one deposit. So about 9 calendar days total, but only 7 business days. The thing that saved my sanity with family pressure was showing them screenshots from threads like this one to prove that waiting 3-8 business days is completely normal. Once they saw it wasn't just me being slow to follow up, they stopped the daily questions. Since you just completed ID.me yesterday, I'd expect to see your payment status change from "on hold" to "pending" by early next week. That status change is your first sign it's actually moving through their system. If you don't see anything by Thursday, definitely call, but based on everyone's experiences here, you should be getting paid soon! The verification part is honestly the hardest step - now you're just waiting for their system to process it. Hang in there! 💪
0 coins