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I've been having this exact same problem for weeks! What finally worked for me was using Chrome mobile with desktop mode enabled, but here's the key part everyone seems to miss - you have to enable desktop mode in Chrome settings BEFORE you even navigate to the site. If you try to switch after the page loads, it still shows the broken mobile version. Also make sure to log in during off-peak hours (I've had best luck early morning around 6 AM when their servers aren't overloaded). The mobile site is absolutely terrible but this method has gotten me through consistently. It's crazy that we need these workarounds just to access basic services in 2025! 🤦♂️
Yes! The timing of when you enable desktop mode is so important - I was making that exact mistake of switching after the page loaded. 6 AM seems to be the sweet spot that several people have mentioned when their ancient servers can actually handle the load. It's honestly embarrassing that in 2025 we need to coordinate our unemployment filing around server capacity like we're trying to buy concert tickets 😅 Thanks for emphasizing the Chrome settings order, that detail makes all the difference!
I've been dealing with this mobile login disaster too! What finally worked for me was using Vivaldi browser on mobile with desktop mode enabled. The trick is to also disable JavaScript temporarily on the login page - sounds crazy but their mobile scripts are completely broken. Once you're logged in, you can re-enable JS for the rest of the site. Also try using mobile data instead of WiFi - seems like their servers handle cellular connections way better. Clear your browser cache completely before each attempt and try logging in around 5-6 AM when server load is minimal. It's absolutely ridiculous that we need these elaborate workarounds just to access unemployment benefits, but this combo has been working for me consistently for about a month now. Hope NY finally fixes this ancient system soon! 🤞
Vivaldi is such an underrated browser choice! The JavaScript disable trick is brilliant - never would have thought of that but it makes perfect sense given how broken their mobile scripts probably are. The mobile data vs WiFi tip keeps coming up and I'm finally convinced there's something to it. 5-6 AM seems to be the magic window that everyone's discovering when their servers can actually function. It's honestly wild that we all need to become browser specialists just to file for basic government benefits, but really appreciate you sharing another solid workaround! 🙏
update: just got my payment this morning! so it was just delayed by one day like the other person said. hope everyone else gets theirs soon too
Thanks for the update @CaptainAwesome! That's reassuring to hear. I'm still waiting on mine but feeling a bit less anxious knowing others are starting to receive their delayed payments. For anyone else still waiting, it might be worth setting up text alerts through your bank if you haven't already - that way you'll know immediately when it hits your account instead of constantly checking.
Great suggestion about the text alerts @Jamal Carter! I just set those up through my banking app after reading your comment. Still waiting on my payment too but at least now I won't be obsessively checking my account every hour. Hopefully we'll both see something by tomorrow morning.
Just to add - make sure you set up direct deposit if you haven't already. The debit card option works but direct deposit is usually faster and more reliable. You can update your payment method in your my.ny.gov account under the unemployment section.
One thing to watch out for - if you miss your weekly certification deadline (usually Sunday at 7:30 PM), you can still file late but it might delay your payment by a few days. I learned this the hard way when I forgot to certify one week and had to call to get it sorted out. Also, keep an eye on your benefit balance in the system - it shows how many weeks you have left. The maximum is usually 26 weeks but can be extended during high unemployment periods.
Good point about the deadline! I didn't realize you could still file late. How much delay are we talking about - like an extra week or just a few days? And thanks for mentioning the benefit balance tracker, I hadn't noticed that in the system yet. Do they send any warnings when you're getting close to running out of weeks?
UPDATE: My payment just hit my account about an hour ago (Thursday morning)! Just one day late. Hopefully yours arrives today too!
I'm going through something similar right now actually! Filed Sunday and still waiting on my payment (it's Thursday afternoon for me). This thread has been really helpful - I was starting to panic thinking something was wrong with my claim. Good to see yours came through Luca, gives me hope mine will hit tomorrow. The NY system really needs to do a better job communicating when there are delays instead of leaving everyone in the dark wondering what's going on.
Hang in there! Based on what happened with me and Carmen, it seems like there was just a system-wide delay this week. Mine showed up Thursday morning, so yours will probably hit tomorrow (Friday). I totally agree about the communication issue - they really should post notices when there are delays instead of making everyone stress about whether their claim got flagged or something went wrong.
Cass Green
To clarify for the original poster - based on what you've described with 2 years at your previous job and 6 weeks at your current job, you would almost certainly qualify for unemployment benefits if you were laid off. Your previous job earnings would definitely count toward your base period requirements. The key is having sufficient total earnings and having worked in multiple quarters, which you clearly have.
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Miranda Singer
•That's such a relief to hear! Thank you for explaining it so clearly. I was really stressing about this.
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QuantumQuasar
Just wanted to add some additional info that might be helpful - if you do end up needing to file for unemployment, make sure you have all your wage information ready from both jobs. NYS DOL will need your W-2s or pay stubs to verify your earnings during the base period. Also, since you mentioned potential layoffs, know that if you're laid off through no fault of your own, you should definitely qualify based on your work history. The 3-month gap between jobs won't hurt you as long as your total earnings meet the threshold. Keep documentation of everything just in case!
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Astrid Bergström
•This is really helpful advice! I didn't even think about gathering all the wage documentation beforehand. Do you know if they accept digital pay stubs or do they need physical copies? I have most of my recent pay stubs saved electronically but some of the older ones from my previous job might be harder to track down.
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