
Ask the community...
so i used to work for NY unemployment (quit bc it was a nightmare). heres some insider tips: 1) call center is open til 7pm but after 5 is actually less busy 2) thursdays are statistically least busy 3) always get the agents ID number if u get through 4) emailing does nothing bc theres a 3 month backlog 5) if u say 'potential fraud on my account' they're required to escalate
Yo these are some gold tips right here ^^ especially that Thursday one! ๐
25d
That 'potential fraud' tip just worked for me after 2 weeks of trying to get through!!
25d
Stop wasting time with the regular number. Trust me I went through this exact situation. Use claimyr.com and they'll get someone on the phone for you without the international call charges. Saved me when I was in Australia and couldn't access my account.
bruh i've been dealing with ny unemployment for 2 years now and the ONLY way i've ever gotten anything resolved is by talking to an actual human on the phone. save yourself the stress and use claimyr.com to get someone on the line. worth every penny when ur benefits are on the line.
am i the only one who thinks its ridiculous we have to jump through all these hoops just to get what we're entitled to? like we already lost our jobs and now we gotta deal with this broken system??? ๐คฎ
RIGHT?? The amount of stress they put us through is insane. Almost like they're hoping we'll just give up.
25d
the system works exactly as designed - to be frustrating enough that some people will give up. less claims = less money they have to pay out.
25d
Just got an email from unemployment asking for some additional documents for my claim verification. I clicked the link in the email which took me to the ny.gov site where I had to log in. After logging in, I uploaded all the requested documents (pay stubs, ID, etc.) on Tuesday. It's now Friday and I haven't received any kind of confirmation that they got my stuff. The upload page didn't even give me a confirmation number or anything when I finished. Now I'm worried that maybe they didn't receive my documents or something went wrong. Should I also fax or mail physical copies just to be safe? Anyone else deal with this? I really can't afford to have my claim delayed because of some technical glitch.
omg why is ny unemployment so awful??? its like they WANT us to fail ๐คก
they literally do. the system is designed to be confusing so people give up and they save money.
25d
facts. and the website looks like it was built in 2003 and never updated
25d
Pro tip: screenshots, screenshots, screenshots. Document EVERYTHING. Save confirmation pages, emails, take pics of faxed documents with the confirmation page. NY unemployment will 100% try to claim they never got your stuff.
Check if her phone has any location history from 2020 that might show her at the workplace consistently. Sounds weird but I know someone who used this successfully!
The whole point of emergency unemployment during the pandemic was to help EVERYONE including cash workers. Now they're trying to claw it all back. Absolutely disgusting how NY unemployment is treating people.
Facts! And they know exactly what they're doing targeting the most vulnerable workers who had the least documentation.
25d
you might be in Purgatoryโข๏ธ - thats what we call it when your claim is approved but stuck in processing limbo. only solution is talking to an actual human unfortunately.
Purgatory is the perfect name for this lmao. I was there for 6 weeks before I got help ๐
25d
did u get an actual monetary determination letter? that would tell u how much ur supposed to get each week. if u didnt get that yet then somethings definitely wrong
I got an email with my weekly benefit amount about a week after applying. It says I'm eligible for $421 per week.
25d
I know this sounds weird but try calling your local assembly person's office. My friend works for an assemblymember and they have direct connections to unemployment office staff. They can often solve these issues with one call that would take you months.
can confirm this works! my state senator's office fixed my unemployment issue in 48 hours after i spent 3 weeks trying on my own
25d
Something similar happened to me. The online portal is useless for special cases. After trying to call for weeks, I used Claimyr.com and they got me through to an agent who fixed everything in one call. Worth every penny because I was able to explain my unique situation directly.
wait seriously? does that service actually work? ive been calling for weeks
25d
Yes! I was super skeptical too but I was desperate. They connected me with a real agent in about an hour. The agent told me they're getting like 2000% more calls than normal so it's basically impossible to get through without help.
25d
My mom got laid off from her administrative job in November and filed for unemployment benefits in early December. Everything was going smoothly until last week when she received an email saying she needs to verify her identity through ID.me before her payments can continue. The problem is she's 68 years old and really struggling with the technology. She doesn't have a smartphone with a good camera for the selfie verification, and she can't find her original social security card (only has a photocopy). She tried using her passport but it expired 8 months ago. I've been trying to help her remotely since I live in another state. We've been on the phone for hours trying to figure this out, and she's getting really stressed because her rent is due next week. Has anyone found a way around using ID.me? Or know if there's a phone number where she can verify her identity with a real person? This whole system seems designed to prevent older people from getting their benefits.
The system is rigged against older people and it's disgusting. My dad went through this in February. What finally worked was going to our local state assembly person's office. They have special contacts at unemployment and got his issue resolved in like 3 days.
wait does she have a Medicare card? They sometimes accept that as verification!
She does! I didn't realize that could work as ID. Will definitely have her try that, thanks!
25d
Don't freak out too much. Even if you can't get your 1099-G in time for your tax appointment, you can still file without it by estimating the amount you received. Just make sure to file an amended return later when you get the actual form. Better than missing the deadline!
sauce? how do you know you can estimate unemployment income?
not OP but I'm a tax preparer and this is accurate. you can file with your best estimate then amend later if needed.
25d
Anyone try to call the unemployment office about this? I've been on hold for TWO HOURS and still nothing.
Try claimyr.com if you really need to talk to someone. They'll get you through to an agent way faster than calling yourself
25d
I'll check it out, thanks. Getting desperate here!
25d
Y'all need to chill lol. It's literally ONE DAY after a holiday. The system always runs a day behind after holidays. If you don't have your money by Thursday, THEN start panicking.
easy to say "chill" when ur not about to get evicted ๐
25d
Fair point. Didn't mean to sound insensitive. Just trying to reassure people this is normal.
25d
Sebastiรกn Stevens
If they didnt immediately email you saying there was a problem, youre probably fine. The system usually auto-rejects right away if theres an issue with the document format.
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Bethany Groves
I submitted a photo that was literally taken while I was sitting in my car and they accepted it. You'll be fine ๐
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