New York Unemployment
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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
NY unemployment website not showing payment history - anyone else having this issue?
I logged into my NY unemployment account this morning to check on my last payment and noticed that the entire payment history section is completely blank. I've tried logging out and back in, cleared my browser cache, and even tried a different device, but still can't see any of my payment history. The rest of my account seems to be working fine - I can see my claim info and weekly certification options. Just wondering if this is happening to anyone else or if the NYSDOL system is having issues? I really need to verify my last few payments for my apartment renewal application due this Friday.
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Can you get unemployment if you have been fired - NYS Department of Labor eligibility question
Got terminated from my retail job last week for allegedly violating company policy (they said I was late too many times but I had documentation showing I called in sick). HR made it sound like I wouldn't be eligible for unemployment since I was fired. Is this true? Can you actually get NYS Department of Labor benefits if you've been terminated? I really need to know what my options are here because I've got bills to pay and this whole situation feels unfair.
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Just remember to file your claim immediately even if you're not sure about eligibility. You can always appeal if they deny you, but you can't get back pay for weeks you didn't file. The worst that happens is they say no, but based on what you're describing, you have a good chance of approval.
Good point about filing right away. I was hesitating because I wasn't sure, but I'll do it today. Thanks everyone for the advice!
I went through something similar last year - got fired for what they called "policy violations" but it was really just personality conflicts with my supervisor. The NYS Department of Labor investigation was actually pretty thorough and fair. They looked at all the documentation I provided and ultimately approved my claim because they determined it wasn't misconduct. The key is being completely honest in your application and having any documentation ready (like those sick call records you mentioned). Don't let your former employer intimidate you - file that claim ASAP and let the state make the determination. You've got rights as a worker!
NY unemployment sent funds to Key2Benefits card after bank rejection but money still missing
My DirectDeposit with Capital One got rejected back in December because they flagged my account for suspicious activity. I tried calling unemployment right away but couldn't get through. About 3 weeks later, I received a letter saying my unemployment payments would be redirected to a Key2Benefits card. The letter said to expect the card within 7-10 business days. I got the card about two weeks ago but when I activated it, there was a zero balance. I've been checking the balance daily and still nothing has shown up. It's been over 6 weeks since my bank rejected the funds. Has anyone dealt with this before? I'm running out of savings and really need this money for rent and groceries.
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When they switched me to Key2Benefits after my Chime shutdown, took over 2 months to get my money. Finally got thru to someone using claimyr.com and they fixed it in like 5 min. Turns out there was a 'security hold' nobody bothered to tell me about 🤦♂️
talking to an agent got my money unlocked so fast, it was the only way I could talk to a live agent. totally worth it when you're waiting on thousands in benefits.
I'm dealing with something very similar right now! My Chase account got flagged last month and they rejected my unemployment payment. Got the Key2Benefits card about 10 days ago but it's showing zero balance too. Reading through everyone's responses here, it sounds like there's almost always some kind of hold that they don't tell you about. I'm going to try that special Key2Benefits number someone mentioned (1-855-203-3823) tomorrow morning. If that doesn't work, I might have to try one of those callback services people are talking about. This whole system is so broken - they make it nearly impossible to get help when you need your benefits the most. Thanks everyone for sharing your experiences, at least now I know I'm not alone in this mess!
NY unemployment system keeps routing me to exhausted claim after layoff - how to file new claim?
Just got laid off due to lack of work after being employed since March 2025. When I try to file for NY unemployment benefits, the system keeps redirecting me to my old exhausted claim instead of letting me file a new one. Every attempt just takes me back to the same page that says my benefits are exhausted. I've tried logging out and back in, using different browsers, even the mobile site, but nothing works! How do I get the system to let me file a completely new claim instead of trying to reopen my old one?
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Final update: I finally got through to someone! The agent explained that because I had worked and earned enough since my last claim, I was eligible for a new claim even though my benefit year wasn't over. They had to manually override something in the system to let me file a new claim. My weekly benefit amount is higher now too because I was making more at my recent job. Thanks everyone for your help!
Excellent news! I'm glad you got it resolved. Just make sure you receive an official determination letter within 2-3 weeks confirming your new benefit rate and eligibility. If you don't receive this, call back as something might still be wrong with your claim.
This is such a helpful thread! I'm dealing with something similar right now - got laid off last week and the system won't let me file a new claim. Based on what everyone's shared here, it sounds like calling directly is the way to go when the website gets stuck in these loops. @Donna Cline glad you got it sorted out! Did you end up using the callback service or were you able to get through on the regular phone line?
I ended up using the callback service that @Edwards Hugo mentioned - claimyr.com. After trying to call the regular number for three days straight without getting through, I decided it was worth paying for the service. Got connected to an agent within about 4 hours and they fixed the whole thing in 10 minutes. The agent said this is happening to a lot of people and it s'definitely a system bug they re'aware of. If you can t'get through on Monday, I d'definitely recommend trying the callback service rather than wasting days trying to dial in. Good luck!
@NebulaNinja I feel your pain! I just went through this nightmare myself a few weeks ago. The NY system definitely has major issues with transitioning from exhausted claims to new ones. Don't waste too much time trying different browsers or clearing cache - it's a backend system problem, not your computer. My advice: call first thing Monday at exactly 8am when they open. Have your SSN, employment dates, and reason for separation ready. If you can't get through after a few hours of trying, that Claimyr service really does work (even though it costs a bit). The key thing the agent told me was that having intervening employment makes you eligible for a new claim regardless of your old benefit year status. Good luck!
Can a 16 year old collect unemployment benefits from NYS Department of Labor?
My daughter just turned 16 and got laid off from her part-time job at a local restaurant after working there for 8 months. She was making decent money for a teenager and we're wondering if she's eligible to file for unemployment benefits through NYS Department of Labor? I know there are age requirements for most things but not sure about UI claims. Has anyone dealt with this situation before?
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One thing to keep in mind - if she does qualify and receives benefits, she'll still need to file weekly claims and report any earnings from new employment. The good news is the online system is pretty straightforward for weekly claims once you get the initial application processed.
Just wanted to add that even though she's eligible to apply, the benefit amount for a 16-year-old will likely be pretty small since it's based on her earnings history. With 8 months of part-time work, she probably won't get the maximum weekly benefit, but every little bit helps while she's looking for her next job. Also, make sure she keeps detailed records of her job search activities from day one - NYS Department of Labor can ask for documentation at any time during her claim period.
Gabriel Ruiz
UPDATE: The payment history is back up this morning! Everything looks normal now and I can see all my past payments. Thanks everyone for your help!
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Misterclamation Skyblue
Confirmed - mine's working too now. Glad it was just temporary!
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Melina Haruko
Great to hear it's back up! I was having the same issue yesterday and was starting to worry. For future reference, does anyone know if NYSDOL has an official notification system or mailing list where they announce these maintenance windows in advance? It would save everyone a lot of stress if we knew about these things ahead of time instead of discovering them when we need to access our accounts.
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