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UPDATE: I finally got it working! After trying literally everything suggested here, what ended up working was using my phone but turning OFF wifi and using cellular data instead. For some reason that made the CAPTCHA appear! I was able to certify for this week. Thank you all for your help and suggestions. If anyone else runs into this problem, try connecting through your cellular network instead of wifi!
This confirms what I suspected - it's related to certain IP address ranges having issues with their CAPTCHA system. Your cellular data connection gives you a different IP address than your home internet. Glad you got it resolved, and thanks for sharing the solution!
awesome! thanks for updating the thread with what worked!
Wow, what a journey this thread has been! I'm so glad you finally got it working @Yara - the cellular data trick is brilliant and makes total sense given what @Amina explained about IP address issues. I'm bookmarking this thread because I have a feeling this CAPTCHA problem is going to keep happening to people until NYSDOL properly fixes their system. Really appreciate everyone sharing their solutions and workarounds here - this is exactly the kind of community help that makes a difference when dealing with government tech issues!
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Just curious what was your hearing about? I have one coming up next month for attendance issues and I'm nervous about what to expect
Mine was for misconduct - my employer claimed I violated company policy but I had documentation showing I followed proper procedures. My advice is to gather all your evidence beforehand (emails, attendance records, company handbook policies, etc.) and be prepared to explain your side clearly. The judge will ask both you and your employer questions. Don't be too nervous - the judge was actually pretty fair and let me present everything I needed to. Good luck with yours!
I just went through this process myself about 6 months ago. The wait is definitely nerve-wracking! In my case, I received the written decision exactly 12 business days after my hearing. They sent it both by regular mail and updated my online account on the same day. One thing I wish someone had told me - if you win your appeal, make sure to check that all your back payments are calculated correctly when they process them. I had to call and get one week corrected because their system missed it initially. Hang in there, 6 days is still well within the normal timeframe!
Thanks for sharing your experience! That's really helpful to know about double-checking the back payment calculations. I hadn't thought about that possibility. 12 business days seems pretty reasonable - gives me hope that I might hear something by early next week. Did you get any kind of notification when the decision was posted to your online account, or did you just have to keep checking?
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Just wanted to add that even if EB isn't available, you might want to look into other programs. Sometimes there are state-specific assistance programs or you might be eligible to file a new claim if you worked enough since your original claim started. The job search requirements stay the same though - you still need to do your three job contacts per week.
Wait, you can file a NEW claim even if you're already on unemployment? I thought you could only have one at a time.
You can potentially file a new claim if you've worked and earned enough wages since your current benefit year started. But this is complex - the NYS Department of Labor will compare your old and new claim to see which gives you higher weekly benefits. Definitely something to discuss with an agent.
Same boat here! Mine runs out next month and I'm terrified. This whole process is so stressful when you're already worried about finding work.
I totally understand that stress! What helped me when I was going through this was getting organized early. Make sure you have all your documents ready (like your original claim confirmation) and maybe screenshot your current benefit summary from the NYS Department of Labor website. Also, don't be afraid to reach out for help - whether that's calling the department directly or looking into services others mentioned here. You're not alone in this!
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wait so if extended benefits arent available you just get nothing?? that seems really unfair, people are still unemployed even if the state's unemployment rate goes down. this whole system is backwards
I know it seems unfair, but regular unemployment is designed to be temporary income replacement while you search for work. The idea is that 26 weeks should be enough time to find new employment in most circumstances. Extended benefits are only for when there's widespread economic hardship.
You might also want to check if you qualify for Pandemic Unemployment Assistance (PUA) or any other federal programs, though most of those have ended. Another option is to look into job training programs through the NYS Department of Labor - some of them provide stipends while you're learning new skills. The One-Stop Career Centers can help connect you with these resources. Also consider gig work or part-time employment to bridge the gap - you can sometimes still collect partial unemployment benefits if your earnings are low enough. It's tough but there are usually some options even when regular benefits run out.
This is really helpful advice! I didn't know about the One-Stop Career Centers or that you could potentially get partial benefits with part-time work. Do you know how much you can earn and still qualify for partial unemployment? I'm willing to take gig work but want to make sure I don't lose benefits completely if I only make a little bit.
Misterclamation Skyblue
I'm in a similar boat - just started collecting unemployment last week and have been stressing about my small tutoring side business. Reading through these responses is super reassuring! One thing I learned from my caseworker is that you also need to keep good records of your freelance income in case they ever audit your claim. I've been tracking everything in a simple spreadsheet with dates, client names, and amounts earned. Also wanted to add that the $504 threshold Hannah mentioned can change year to year, so it's worth double-checking the current amount on the NYS DOL website when you file your weekly claims.
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Hannah White
•That's such good advice about keeping detailed records! I hadn't even thought about the possibility of an audit. Do you know what other documentation they might ask for if they do audit? I'm thinking I should probably save copies of invoices and maybe even email communications with clients just to be safe. Also really appreciate you mentioning that the income threshold can change - I'll make sure to check the current amount on their website before I file my first claim.
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Atticus Domingo
Great thread everyone! Just wanted to add that when you're reporting your freelance income on the weekly claims, make sure you report it for the week you actually EARNED it, not when you got paid. So if you completed a project on Tuesday but didn't get paid until the following week, you report that income for the week you did the work. This tripped me up initially because I was reporting based on when payments hit my bank account. Also, if you have any business expenses related to your freelance work (like software subscriptions, supplies, etc.), you can usually deduct those from your reported income - but definitely verify this with NYS DOL since rules can be specific about what qualifies as legitimate business expenses.
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Charlotte Jones
•This is really valuable info about reporting income for the week you earned it vs when you got paid! I definitely would have made that mistake. Quick question - when you mention deducting business expenses, do you just subtract those from your gross income when reporting on the weekly claim form? Or is there a separate section where you list expenses? I have some recurring software subscriptions for my design work that would definitely help reduce my reportable income if I can deduct them properly.
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