have u checked ur spam folder? sometimes the important emails from unemployment go there. happened to me and i missed an important interview 😣

7 weeks is sadly normal these days. It took me 11 weeks last fall. The key is to keep certifying every week so when you do get approved, you'll get all that backpay at once. And yes, from what you described, you should definitely qualify with a family emergency absence.

Nobody has mentioned this yet but try MESSAGING them through your online account! Sometimes that works better than calling. Go to your account, look for the messaging option, and send a detailed explanation of your issue. I got a response in 3 days when I tried this.

the real answer: ny unemployment is completely FUBAR and the only way to fix problems is by talking to a human. good luck with that though since their phone lines are designed to prevent you from reaching anyone 🤡 welcome to bureaucratic hell

Did you get a letter in the mail confirming your benefit amount? That usually comes before any payments start processing. If you havent even gotten that yet, something might be wrong with your claim.

I waited 5 weeks for my first payment. Then suddenly got 5 weeks worth all at once. Keep certifying every week even if you're not seeing payments yet!

After 3 moths of my account being locked in review status, I found claimyr.com through reddit. Got connected to an agent in like 30 minutes who cleared everything up. Wish I'd known about it sooner instead of stressing for months! my backpay hit my account 2 days later

Don't break down! The NY unemployment system does this to almost everyone at some point. They make it hard on purpose hoping people will give up. You just need to talk to a real person who can fix it immediately. Be persistent!

you need to call the interstate claims unit directly. the regular agents don't know how to handle out-of-state employer situations. the number is different than the main unemployment line.

Its all about the tax withholding. If your company wasn't withholding NY state taxes, then NY doesn't show your wages. I bet if you look at your W-2, it shows the other state's withholding. You'll need to send in all those paystubs AND a letter explaining that you physically worked in NY even though the employer is based elsewhere.

the system is completely clogged rn because of all the tech layoffs hitting NY. my friend who works in the UI office said they're getting 3x the normal applications since april.

I was in the EXACT same situation! Company went under with no warning. If you have the FEIN that's HUGE - they can verify your claim much faster. Mine took 5 weeks from application to first payment once I got someone on the phone. I couldn't get through for weeks until I tried claimyr.com - totally worth it, got my backpay released in one call.

The number is 835-905-5682 but it's basically impossible to get through. I used claimyr.com after trying for 2 weeks on my own and they got me connected to a live agent in about 40 mins. Best decision ever since the agent was able to fix my similar issue and release all my back payments on the spot.

Might be 835-687-4820? That's the number I had to call for something similar. But tbh good luck getting through. I ended up having to physically go down to the local labor office to get it sorted out. If you live near one, sometimes in-person is the only way to actually resolve these issues.

Another day, another stupid design flaw in the ny unemployment system 😑 Why can't they just let us enter exact hours like literally every other state?!

I useto work for DOL (not in NY but similar system). The reason they have brackets instead of exact hours is to make it easier to match employer reporting with employee claims. Most employers report in whole hours only. The safest approach is ALWAYS round up. You might get a few dollars less that week but you won't trigger a fraud investigation.

Are you SURE you've been certifying every week? Even if you miss one week of certification it can mess up your whole claim. They don't make it clear but you have to keep certifying even if you aren't getting paid.

I'm dealing with the exact same thing! Applied in May 2023, claim shows payable since July, but not a single cent has hit my account. I've called over 50 times. NY unemployment is a joke.

the ny unemployment system is literally designed to be confusing so people give up 🤮 they WANT you to stop trying so they don't have to pay benefits. KEEP TRYING and don't let them win!

Apply for SNAP benefits ASAP if you haven't already. You'll probably qualify now that your unemployment is ending. Can help with groceries at least while you figure out the next step.