Can't find where to submit required NY unemployment documents - deadline in 7 days!

I had the same issue last month! It's definitely not obvious where to submit documents. Once you log in through the link, look for the 'My Documents' tab at the top of the page. If you don't see that, go to your dashboard and look for 'Document Center' or 'Required Documentation' in the left sidebar. You might need to click through a couple screens acknowledging you understand the requirements before the actual upload button appears. It's super unintuitive!

dont worry 2 much, this happens to alot of people. the website is confusing AF. try logging out completely, clear your browser cache and then log back in. sometimes the link doesnt work right if u just click it from the email.

The NY unemployment system has specific paths for document submissions that can be confusing to navigate. Here's the exact process: 1. Log in to your NY.gov ID account 2. Select 'Unemployment Services' from your account homepage 3. Look for 'Document Requirements' under the 'My Online Forms' section 4. Select the specific document request by clicking 'View' next to it 5. On the next page, you'll see a 'Upload Documents' button at the bottom If you don't see these options, it could mean your account might have a linking issue between the notification system and your dashboard. This happens frequently in 2025 since they updated the system in January. You might need to call NYSDOL directly to get this resolved before your deadline.

I WENT THROUGH THIS EXACT NIGHTMARE last month and almost lost my benefits!! The online system is COMPLETELY BROKEN and they don't care!! I spent DAYS trying to upload documents with no success. If you call the regular number you'll never get through - it's designed to keep us from getting help!!! They send these notices but make it IMPOSSIBLE to comply and then punish US for THEIR mistakes!!!!

After dealing with this same issue and trying to call for days, I finally found a service called Claimyr that got me through to an agent in about 20 minutes instead of spending hours on hold or getting disconnected. The agent was able to send me a direct document upload link that bypassed the broken website navigation. Check out their demo at https://youtu.be/Rdqa1gKtxuE - definitely worth it when you're facing a deadline like this. I was skeptical at first but it saved me from missing my documentation deadline last week. Their website is claimyr.com if you want to look into it.

i had a similar problem but turns out i was using chrome which doesnt work right with their system. try using microsoft edge or firefox instead, worked for me!

Hey there, when I had this issue, it turned out my account was flagged for identity verification but the notification wasn't showing up correctly. What worked for me was going into my profile settings and updating my contact information (even if it's already correct). For some reason, this triggered the system to refresh and suddenly the document upload section appeared! Might be worth trying before you panic too much.

The system has been total garbage since they "upgraded" it in January 2025. My cousin lost 6 WEEKS of benefits because of their document upload problems and had to appeal! They make it IMPOSSIBLE on purpose so they can deny claims!!!

UPDATE: I finally got this resolved! After trying everything suggested here, I ended up using that Claimyr service to reach an agent (took about 30 mins). The agent explained that my account had a technical glitch where the document upload module wasn't linking properly to my dashboard. She sent me a direct link through my message center and I was able to upload everything! Apparently this is happening to a lot of people after their system update. Thanks everyone for your help - I was having panic attacks about losing my benefits!