Can't find where to submit required NY unemployment documents - deadline in 7 days!

I had the same issue last month! It's definitely not obvious where to submit documents. Once you log in through the link, look for the 'My Documents' tab at the top of the page. If you don't see that, go to your dashboard and look for 'Document Center' or 'Required Documentation' in the left sidebar. You might need to click through a couple screens acknowledging you understand the requirements before the actual upload button appears. It's super unintuitive!

dont worry 2 much, this happens to alot of people. the website is confusing AF. try logging out completely, clear your browser cache and then log back in. sometimes the link doesnt work right if u just click it from the email.

The NY unemployment system has specific paths for document submissions that can be confusing to navigate. Here's the exact process: 1. Log in to your NY.gov ID account 2. Select 'Unemployment Services' from your account homepage 3. Look for 'Document Requirements' under the 'My Online Forms' section 4. Select the specific document request by clicking 'View' next to it 5. On the next page, you'll see a 'Upload Documents' button at the bottom If you don't see these options, it could mean your account might have a linking issue between the notification system and your dashboard. This happens frequently in 2025 since they updated the system in January. You might need to call NYSDOL directly to get this resolved before your deadline.

I WENT THROUGH THIS EXACT NIGHTMARE last month and almost lost my benefits!! The online system is COMPLETELY BROKEN and they don't care!! I spent DAYS trying to upload documents with no success. If you call the regular number you'll never get through - it's designed to keep us from getting help!!! They send these notices but make it IMPOSSIBLE to comply and then punish US for THEIR mistakes!!!!

After dealing with this same issue and trying to call for days, I finally found a service called Claimyr that got me through to an agent in about 20 minutes instead of spending hours on hold or getting disconnected. The agent was able to send me a direct document upload link that bypassed the broken website navigation. Check out their demo at https://youtu.be/Rdqa1gKtxuE - definitely worth it when you're facing a deadline like this. I was skeptical at first but it saved me from missing my documentation deadline last week. Their website is claimyr.com if you want to look into it.

i had a similar problem but turns out i was using chrome which doesnt work right with their system. try using microsoft edge or firefox instead, worked for me!

Hey there, when I had this issue, it turned out my account was flagged for identity verification but the notification wasn't showing up correctly. What worked for me was going into my profile settings and updating my contact information (even if it's already correct). For some reason, this triggered the system to refresh and suddenly the document upload section appeared! Might be worth trying before you panic too much.

The system has been total garbage since they "upgraded" it in January 2025. My cousin lost 6 WEEKS of benefits because of their document upload problems and had to appeal! They make it IMPOSSIBLE on purpose so they can deny claims!!!

UPDATE: I finally got this resolved! After trying everything suggested here, I ended up using that Claimyr service to reach an agent (took about 30 mins). The agent explained that my account had a technical glitch where the document upload module wasn't linking properly to my dashboard. She sent me a direct link through my message center and I was able to upload everything! Apparently this is happening to a lot of people after their system update. Thanks everyone for your help - I was having panic attacks about losing my benefits!

So glad you got this resolved! I'm dealing with the exact same issue right now - can't find the document upload section anywhere on my dashboard. The Claimyr service sounds promising but I'm a bit hesitant about using a third-party service for something this important. For anyone else who used it, did you feel comfortable giving them access to your unemployment account? I'm worried about security but also desperate to get through to someone before my deadline hits.

I'm going through this exact same nightmare right now! Got the same confusing notice about documents I supposedly received weeks ago (never got it) and the deadline is approaching fast. Reading through everyone's experiences here is both reassuring and terrifying - reassuring that I'm not the only one dealing with this broken system, but terrifying that so many people are having the same issues with no clear solution. I've tried logging in multiple times, different browsers, clearing cache, updating my profile info as suggested, but still no luck finding any document upload section. The website just shows my regular benefit info and weekly certifications. Has anyone found a reliable way to reach the technical support line specifically? I'm worried about using third-party services but also running out of time and options!

I went through this exact same situation about 2 weeks ago and it was incredibly stressful! What finally worked for me was calling the NYSDOL main number at exactly 8:00 AM on a Tuesday - I got through after about 45 minutes on hold. The representative told me that there's been a widespread issue since the January system update where the document upload portal isn't appearing for many users, but their IT team can manually send you a direct upload link. She immediately sent me a secure link through my message center that bypassed all the broken navigation. Make sure to check your message center frequently after you speak with someone - the link appeared there within about 10 minutes of our call. Also, have all your documents ready to go as PDFs because once you get the link, you'll want to upload everything right away. Don't panic - this is definitely a known system issue and they can fix it once you reach the right person!

I'm dealing with this exact same problem right now and it's been driving me crazy! I received that same confusing notice about documents I never got, and like everyone else here, I can't find any upload section anywhere on my dashboard. After reading through all these experiences, it's clear this is a major system-wide issue affecting tons of people since the January update. I'm going to try calling at 8 AM sharp tomorrow morning and also keep checking my message center for any direct links from agents. It's somewhat comforting to know I'm not alone in this mess, but also frustrating that such a critical system can be this broken when people's livelihoods depend on it. Thanks to everyone for sharing their solutions - this thread has been more helpful than any official NYSDOL guidance I've found!

This whole thread is giving me so much relief - I thought I was going crazy! I'm facing the exact same document upload nightmare and my deadline is in 4 days. Like everyone else, I got that notice about documents I supposedly received weeks ago (never got them) and there's absolutely no upload section visible anywhere on my dashboard. I've tried every browser, cleared cache multiple times, logged out and back in, updated my profile info - nothing works. The system just shows my regular weekly certification and payment history like normal. Reading all these experiences, it's obvious this is a massive system glitch affecting tons of people since January, not user error. I'm definitely going to try the 8 AM calling strategy tomorrow and will obsessively check my message center for any direct links from agents. It's ridiculous that we have to become system troubleshooting experts just to comply with their requirements, but I'm grateful everyone here is sharing solutions. Fingers crossed I can get through to someone who can send me that magical direct upload link! 🤞

I'm experiencing this exact same issue right now and this thread has been incredibly helpful! Got that same mysterious notice about documents I supposedly received weeks ago (spoiler alert: never got them) and my deadline is approaching fast. Like everyone else, I can't find any document upload section anywhere on my dashboard - just the usual weekly certification and payment history. It's both maddening and oddly comforting to see so many people dealing with the same January system update glitches. Based on all the advice here, I'm planning to call right at 8 AM tomorrow morning and will religiously check my message center for any direct upload links from agents. It's absolutely wild that we need to become IT troubleshooters just to submit required documents, but I'm grateful for everyone sharing their solutions and experiences. This community support is honestly better than any official help I've found from NYSDOL!

I'm going through this exact nightmare right now too! Just got that same confusing notice about documents I supposedly received weeks ago (never got them either) and I'm completely lost trying to find where to upload anything. My deadline is in 5 days and I'm starting to panic. This thread has been such a relief - I was beginning to think I was losing my mind or missing something obvious, but clearly this January system update has created chaos for tons of people. Based on everyone's advice here, I'm definitely going to try calling right at 8 AM tomorrow and will keep obsessively checking my message center for any direct links. It's absolutely insane that we have to become system detectives just to comply with their requirements, but I'm so grateful for everyone sharing their experiences and solutions. This community has been more helpful than any official NYSDOL resources I've found!