Any update? Were you able to get this resolved? I'm having the same issue now and wondering what worked for you.

i had something similar happen but my problem was i put my nickname (Mike) in ID.me but my full name (Michael) was on my unemployment stuff. easy fix once i talked to someone but took forever to figure out!

My payment was a day late last week with no explanation, then suddenly appeared. The NY unemployment system is totally overloaded right now with the new claims processing system they implemented in January. I've heard they're having lots of technical glitches. My neighbor works for the state (not unemployment specifically) and said there's a lot of backend issues they're still working out with the new software. I wouldn't panic unless it goes beyond Thursday.

Just an update for everyone in this thread - NYSDOL just posted on their Twitter account that there was indeed a processing delay affecting some payments that were certified on Sunday. They expect all pending payments to be released by tomorrow morning. If anyone doesn't receive their payment by Thursday, they're recommending you call the payment processing line directly.

That's great news! The missing form is likely the TAA/599 Training Certification form that needs to be completed by your educational institution. Make sure they include the exact program dates and curriculum details. Good luck!

Lucky you!! I'm STILL waiting after 3 months...

UPDATE: Just wanted to let everyone know that my payment finally came through this morning! It took exactly 8 business days from my first certification. Both weeks were deposited together. Thanks for all the help and reassurance!

For anyone else reading this thread in the future: The typical timeline for NY unemployment in 2025 is: 1. Claim approval/monetary determination: 2-3 weeks after application 2. First week = waiting week (no payment) 3. First actual payment: 7-10 business days after certifying 4. Subsequent payments: 2-3 business days after weekly certification They've improved the system somewhat, but that first payment still takes longer than they advertise.

The system has been total garbage since they "upgraded" it in January 2025. My cousin lost 6 WEEKS of benefits because of their document upload problems and had to appeal! They make it IMPOSSIBLE on purpose so they can deny claims!!!

UPDATE: I finally got this resolved! After trying everything suggested here, I ended up using that Claimyr service to reach an agent (took about 30 mins). The agent explained that my account had a technical glitch where the document upload module wasn't linking properly to my dashboard. She sent me a direct link through my message center and I was able to upload everything! Apparently this is happening to a lot of people after their system update. Thanks everyone for your help - I was having panic attacks about losing my benefits!

I got so confused about all this unemployment stuff too when I lost my job. The base periods and calculations are like reading a foreign language sometimes lol. I was approved for benefits but then had this weird issue where they kept saying I needed to upload more documents. Anyway, totally off topic but just wanted to say I feel your confusion!

Update: You guys were right! I just certified for my first week on the new claim and it went through fine. The payment is already showing as 'released' in my payment history. Thanks everyone for the help and advice! Such a relief.

is anyone else having problems with the ID.me facial recognition thing? it keeps saying "face not detected" even though I'm right in front of the camera with good lighting. this whole system is so frustrating!!!

UPDATE: I completed the ID.me verification using my current email and it worked fine! The system asked me to verify my phone number, upload my driver's license, and do a video selfie. The whole process took about 15 minutes. Now I'm waiting to see if/when my unemployment payments will start coming through. Thank you everyone for your help!

Thank GOD they're getting rid of KeyBank!!! Worst customer service ever! I hope the new provider actually answers their phones!

Update: I was able to get my transaction history! I ended up following the advice to visit a KeyBank branch in person. The representative was really helpful and printed my complete history for free. For anyone else needing this, definitely try the in-person option if you can - it was much easier than dealing with phone systems. Thanks everyone for all your suggestions!

UPDATE: I submitted my application yesterday and got an email saying they need additional information because I'm an independent contractor. They're asking for copies of contracts, 1099s, and bank statements showing deposits. Just a heads up for anyone else in my situation - make sure you have all this ready before you apply!

this is why the gig economy is such a SCAM!! companies save money by not having real employees then we get screwed when work dries up!!! the whole system needs to change!!

UPDATE: I finally got this resolved! I ended up using that Claimyr service that someone mentioned above, and got connected to an agent in about 15 minutes. The agent explained that when DSS had me file a new claim, it created a temporary security hold on my previous claim documents. They removed the hold while I was on the phone, and I was able to access and download my 1099G immediately afterward. For anyone else dealing with this: make sure to explain that DSS directed you to file a new claim. Apparently that's important for them to know when resolving this specific issue. Thanks everyone for your help and suggestions!

The whole system is designed to be frustrating on purpose! They make it hard to talk to anyone hoping people will just give up. Glad you got it fixed but its ridiculous we have to jump through all these hoops for something that should be EASILY ACCESSIBLE!!