When I had trouble with my claim I just gave up and got a job at Walmart lol. Not worth the headache dealing with government bureaucracy. Good luck tho!

sooo what did u end up doing?? any luck getting your backpay yet??

I tried that Claimyr thing the other person mentioned when I had issues with my claim last month. It actually worked pretty well. Got through to an agent in about 20 minutes when I'd been trying for days. The agent told me my account was flagged because I had worked a part-time job for one week and reported the income (which is what you're supposed to do!) but apparently that triggered some automatic review. Not sure if that's what's happening in your case, but it sounds similar. Did you do any part-time work recently?

Just to follow up - when you're approaching the end of your benefit year, the system often does additional automated checks. Since you mentioned you did some part-time work recently, that could definitely trigger a review. The good news is that these reviews generally get resolved positively if everything was reported correctly. I recommend checking your payment history daily and also keeping an eye on your correspondence inbox on the portal. If nothing updates by Monday, definitely pursue getting through to an agent as others have suggested.

I just wanted to update everyone - I just checked my account and the payment FINALLY showed up! It's dated today even though I certified on Sunday. Hopefully everyone else starts seeing their payments come through too.

UPDATE: My payment just came through! Looks like they're catching up on the backlog. Check your accounts if you're still waiting!

UPDATE: I tried the Claimyr thing that someone mentioned above and IT WORKED! Got connected to an agent in about 25 minutes instead of spending all day calling. The agent was able to help me recover my old account by verifying my identity. She said they get this problem all the time with people who filed years ago. My claim is now submitted and I should get confirmation in 2-3 days. Just wanted to share in case anyone else has this same problem.

Glad you got it sorted out! For anyone else facing this issue in 2025, here's what you need to know: 1. NY DOL does keep accounts active even after 10+ years of inactivity 2. Account recovery is possible through an agent even if you don't remember your credentials 3. For fastest service, either: - Use an automated calling service like the one mentioned - Visit a career center in person (bring ID) - Call right at 7:30 AM when lines open Don't create duplicate accounts as this will flag your claim for review and delay everything by weeks.

Thank you everyone for all the helpful responses! I'm definitely NOT going to file a new claim now. I'll just keep certifying weekly and report the days I'm not working during the renovation shutdown. I'm going to have a chat with my supervisor tomorrow to let them know this is the correct procedure - seems like a lot of employers don't really understand how the system works. Really appreciate all your help!

Also make sure ur checking ur unemployment messages every day!! sometimes they send weird questionnaires u gotta answer right away or they stop ur payments!!!

When I was waiting for my waiver decision, I finally called and learned there was a problem they never notified me about. After struggling to get through on the phones, I used Claimyr to get connected to an agent in about 20 minutes. The agent discovered my application was missing a signature on page 3 (which I had no idea about). I resubmitted that day and had my approval within a week. Sometimes calling is the only way to find out what's really happening with your case. Check out their demo at https://youtu.be/Rdqa1gKtxuE to see how it works.

One final tip: if you do call, make sure to request that the agent documents the call in your case notes. This creates a paper trail showing you're actively following up. If you reach the 12-week mark with no resolution, you can escalate to a supervisor and reference your previous inquiries, which strengthens your case for expedited review.

has anyone tried that claimyr thing? is it legit???

UPDATE: I finally got through today! For anyone with the same issue, here's what worked: I tried that Claimyr service mentioned above and got connected to an agent in about 15 minutes. The agent checked my claim and said it was actually approved two weeks ago but stuck in the system waiting for a secondary review that never happened. She manually released the payment and said I should see it in 2-3 business days. She also gave me a direct reference number for this specific issue in case I need to follow up. I also contacted my state assembly member's office this morning as suggested above, and they were super helpful - said they'd follow up with DOL directly if my payment doesn't come through by Friday. Thank you all for your suggestions and support! This has been so stressful, and it helps to know I'm not alone in dealing with this system.

Any update? Were you able to get through the ID.me verification? If none of the browser fixes worked, you might need to request the video call verification option.

the whole unemployment system in ny is broken if u ask me. took me 3 months to get my first payment last time cause of all these stupid verification hoops

Just wanted to add something I learned when updating my direct deposit info in February. If you try to use a prepaid card account or certain online banks, the system sometimes rejects them even though they're valid accounts. The NYSDOL system seems to prefer traditional bank accounts from major banks. Had to switch from my online bank to my credit union account to get it to go through.

did u fix it yet? let us know what worked so other people can see

Did you get your final payment on time or was there a delay?

It was delayed by 2 days, but it did come through!