this happend to my brother in law to. they reduced his days by 8 and he couldnt get anyone on the phone for like 3 weeks. unemployment is such a mess in ny

Update: I finally got through to someone at NYSDOL! After trying that Claimyr service that someone mentioned earlier (which actually worked!), I spoke with an agent who explained everything. Apparently my former employer submitted amended wage reports for Q4 2024 that affected my benefit calculation. The agent said I can dispute this by submitting my W-2 and final paystubs through the document upload section. If anyone else is dealing with this, definitely try to speak with a live person - it made all the difference.

Contact the Taxpayer Advocate Service! They helped me when I had a similar issue last year with my amended return and benefits. They're free and they can often resolve issues faster than waiting for normal IRS processing.

Thank you all for the helpful responses! I've decided to: 1) Set aside 20% of my child tax credit payments just in case, 2) Try using Claimyr to actually get through to someone who can give me specific answers about my situation, and 3) Contact the Taxpayer Advocate Service as a backup. I really appreciate all the advice - this has been keeping me up at night!

I had something similar happen but it turned out to be my bank's issue! They were holding the deposit for "verification" or something. Have you called your bank to check if they're holding it? Sometimes they do that and don't even notify you.

Quick update for everyone - NYSDOL just posted an official notice about the payment delays on their Twitter account. They're acknowledging the issue and saying all pending payments should be processed by the end of next week. They're blaming it on the new fraud prevention system implementation.

I should add - one more important thing. Make sure you keep certifying correctly while you're waiting to fix this issue. Don't stop certifying, just make sure you're reporting accurately from now on. That shows good faith and creates a clear dividing line between your mistaken certifications and your corrected ones.

Has anyone actually FIXED this kind of problem before?? I'm in a similar situation (reported wrong hours) and still waiting for them to fix it after THREE MONTHS!!! The lack of communication is APPALLING!!! And they wonder why people get frustrated with the system!!

is anyone else having trouble with the keybank website? i got my card finally but can't even login to see my balance. their whole system seems broken to me

UPDATE: My card FINALLY arrived today! It took exactly 18 business days from when the payment was issued. The envelope was really beat up too, looked like it had been through the ringer. But at least I got it and was able to activate it without issues. Thanks everyone for the advice and sharing your experiences!

my sister had this same problem but her name changed cuz of divorce not marriage. she had to go to the office in person and bring all her papers

UPDATE: I finally got verified!!! I took everyone's advice here and did the video call with the ID.me Trusted Referee. The woman was super helpful and understood my situation right away. I showed her my driver's license and social security card, explained the name change situation, and she was able to manually approve my verification! My NY unemployment claim is now processing and they said I should receive all my back benefits within 3-5 business days. THANK YOU all for your help - I would have given up without your suggestions.

Update: Just checked the NYSDOL Twitter account and they've acknowledged the login issues. They say they're working on it and expect to have it resolved by tomorrow morning. They're also extending certification deadlines by 24 hours for anyone affected by this outage.

It's working now! Just logged in successfully. Must have been fixed in the last hour.

my cousins wife works for unemployment and she said they have like thousands of these backed up right now cuz of the system update. ur not forgotten just in a long line

Not sure if this helps, but when I FINALLY got through to someone after trying that Claimyr service, the agent told me they're prioritizing DocuSign emails for people who call in because there's a backlog of over 15,000 waiting to be sent automatically. So if you just wait, you might be waiting a LONG time. Just something to keep in mind if your benefits are on hold until you complete those forms.

btw if ur ID.me verification fails twice in a row DONT do it a 3rd time right away! The system flags u for fraud after multiple attempts and then ur locked out for 30 days. Happened to my roommate last month!

Just to follow up - were you able to get your ID.me verification sorted out? I'm curious what solution worked for you since others might have the same issue.

Thanks everyone for the responses! I feel much better knowing I'm not alone with this weird daily certification thing. I'll keep certifying daily and documenting everything until they fix it. I'll try to get through on the phone too, and might check out that Claimyr service if I keep hitting dead ends. Really appreciate all the advice!

Let us know when it gets fixed for you! I'm on day 6 of this nonsense and getting REALLY tired of doing this EVERY SINGLE DAY!!!!