NY unemployment ID.me verification keeps rejecting my photos despite sending birth certificate

The ID.me verification process can be incredibly frustrating. Try these steps that worked for me: 1. Use a neutral background (plain white wall) 2. Make sure your face is evenly lit (no shadows) 3. Remove glasses, hats, anything that might obstruct facial features 4. Hold your ID directly next to your face in the selfie 5. For the name change issue, you need to submit your marriage certificate along with your birth certificate They're not intentionally making it difficult - their facial recognition software is just very particular. Keep trying and be patient.

same thing happend to me last month took like 6 tries before they finally accepted my pics lol

The NY unemployment ID.me verification process is unnecessarily complex. For your name change issue, you'll need to provide documentation showing the connection between your birth name and current legal name. If you don't have your marriage certificate, you can order a certified copy from the vital records office in the county/state where you were married. In the meantime, try the video verification option instead of just photos - it has a higher success rate for many people who struggle with the automated system.

Anyone else think the whole ID.me thing is just another way for them to delay giving people their money?? I swear they make these hoops impossible to jump through ON PURPOSE. They rejected my photos 4 times before randomly accepting the 5th one that looked EXACTLY THE SAME as the others!

After struggling with ID.me for weeks (they rejected my photos 9 times!), I finally got through by using Claimyr to connect with an actual human agent. The rep manually helped me with the verification process and overrode the system issues I was having. They got me connected to a real person at NYSDOL in under 15 minutes when I'd been trying for days on my own. Check out their demo at https://youtu.be/Rdqa1gKtxuE - it was totally worth it to finally get my verification issues resolved and my benefits flowing again.

I work with unemployment claims professionally, and here's what you need to know about the ID.me verification process with NY unemployment: 1. For name discrepancies due to marriage/divorce, you absolutely need documentation showing the name change. Order a certified copy of your marriage certificate from the county clerk where you were married. This typically takes 2-4 weeks, but many counties offer expedited processing for an additional fee. 2. While waiting for that document, request a manual verification review. In your ID.me account, look for the "Verify with an ID.me Trusted Referee" option, which initiates a video call with a human agent. 3. During the video call, explain your situation. Even without your marriage certificate, they can sometimes verify you through alternative documentation and questioning. 4. If all else fails, contact your local state representative or senator's office. Their constituent services can often intervene in these cases and expedite resolution. The system isn't perfect, but there are legitimate pathways to resolve verification issues.

Not to get off topic but when i did my id.me thing last month i got verified but then my benefits were delayed another 2 weeks for a "standard review" has anyone else had that happen?

my sister had this same problem but her name changed cuz of divorce not marriage. she had to go to the office in person and bring all her papers

UPDATE: I finally got verified!!! I took everyone's advice here and did the video call with the ID.me Trusted Referee. The woman was super helpful and understood my situation right away. I showed her my driver's license and social security card, explained the name change situation, and she was able to manually approve my verification! My NY unemployment claim is now processing and they said I should receive all my back benefits within 3-5 business days. THANK YOU all for your help - I would have given up without your suggestions.