BTW - make sure you're super clear about both jobs when you talk to them!!! If you don't mention the driving job too, they might fix this situation but then you'll have MORE problems when you start that job. The whole system is designed to trap us in technicalities so they can deny benefits!!

UPDATE: I finally got through to someone at NYSDOL! They explained that I should have reported the training hours in the week I did them, even though I wasn't paid yet. They fixed my claim and explained exactly how to report going forward. For anyone in a similar situation: When you have a firm start date but are in a gap period, make sure you report any training hours during the week you actually did the training. And definitely call to explain your situation if the system flags your account. When I start my after-school job on 9/13, I'll need to report those hours each week, and my benefits will be reduced accordingly. The same applies when I start my driving job. Thank you all so much for your help! I was really stressing out about this.

Just wondering - are you using any special characters in your password? My account keeps rejecting passwords with certain symbols even though their own system let me create it with those symbols in the first place. Makes zero sense.

Just as a follow-up since several people mentioned this issue - the NYSDOL announced they're doing system maintenance every Tuesday and Thursday night from 7pm-10pm through the end of April 2025. If you're trying to log in during those times, you might encounter these password errors or other strange behavior. They don't publicize this well, but it's on their system status page.

maybe u could switch to direct deposit to ur own bank? keybank is kinda trash tbh. my sister switched to chase direct deposit and gets her payments way faster now

One more thing to consider: If Monday is a holiday (like Memorial Day, Independence Day, etc.), your deposit would be delayed until Tuesday. Just checking that isn't the case for this coming Monday since you mentioned rent being due.

My sister has Chime and I have Capital One and she ALWAYS gets her unemployment like 2 days before me its so annoying lol. So yeah Chime is definitely faster than what DOL says.

Just wanted to follow up and mention that if you don't see your funds within 2 business days with Chime, you should definitely contact both the DOL and Chime. In my experience, when there's a delay beyond the typical Chime timeframe, it usually indicates an issue that needs to be addressed. Better to catch these problems early!

the website is ALWAYS having problems!! last month it was down for like 3 days and i missed my certification and had to call and wait 2 HOURS to talk to someone to fix it. NY unemployment system is so broken its ridiculous!!!!

The website is back up now. Just successfully logged in and was able to access all features. They've added some new security measures - you'll need to reverify your identity with the new two-factor authentication system they've implemented. Have your phone ready to receive a text code when logging in.

the system is so broken!!! my dads been on unemployment since february and hes had to do the id.me thing THREE times because they keep saying something was wrong but never tell him what!!! its like they dont want to give people their money!!!

For anyone else reading this thread with similar issues, here's a quick checklist that might help with ID.me verification delays: 1. Make sure your ID.me account shows "verification complete" not just submitted 2. Continue certifying every single week without exception 3. Check that your contact information is current in both ID.me and your NYSDOL account 4. If it's been more than 3 weeks, try reaching a claims specialist who can manually check your verification status 5. Look for any messages in your online account or email that might indicate additional information needed Most importantly, document everything - dates you certified, dates you called, names of representatives you spoke with, etc. This information can be crucial if you need to escalate your case.

they should redo the whole system tbh. its so outdated. my friend in california said their system is way better and she got approved in like 10 days

FINAL UPDATE: Just wanted to let everyone know the money came through this morning! Full backdated amount including all the extra $435 payments. Literally went from $0 to over $9,000 in my account. After 3 months of stress and financial hardship, I can finally breathe again. For anyone else stuck in pending limbo: don't give up, keep certifying weekly, and definitely find a way to speak to a human agent who can see what's actually happening with your claim.

btw if ur ID.me verification fails twice in a row DONT do it a 3rd time right away! The system flags u for fraud after multiple attempts and then ur locked out for 30 days. Happened to my roommate last month!

Just to follow up - were you able to get your ID.me verification sorted out? I'm curious what solution worked for you since others might have the same issue.

has anyone gotten the message that says "we are processing your claim" but then nothing changes for weeks? just wondering if thats the same thing

UPDATE: Finally got through this morning! After trying the Claimyr service that was recommended, I got connected to an agent in about 15 minutes. The agent was able to see exactly what the hold was - turns out they were missing ONE document from my temp agency (even though I submitted everything they asked for). The agent actually called my temp agency while I was on the phone with her and got them to email the missing form directly. She said my payments should be processed within 2-3 business days! For anyone else dealing with this: be VERY specific about what documentation you need when submitting. And if you're stuck in pending status for weeks, definitely try to get a live person on the phone who can actually see what's missing.

Does anyone know if we'll still get our payments on time even with this glitch? My payment is supposed to hit my account on Monday and I CANNOT be late on rent again or I'm facing eviction!!!

Just checked my account again and it's back to normal! Shows my correct weeks remaining now. Try refreshing your accounts everyone!