New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm dealing with a similar situation right now! One thing that helped me was checking my phone's autofill suggestions - when I went to the login page and tapped on the username field, my phone suggested a username I had completely forgotten about. Also, if you have an iPhone, check Settings > Passwords & Accounts > Website & App Passwords - sometimes it saves login info even when you don't remember saving it. Worth a shot before going through the hassle of calling! Hope you get it sorted out soon, the rent stress is real 😰

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Yuki Tanaka

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Oh wow, the iPhone password suggestion thing is genius! I never thought to check that. I'm going to try that right now - hopefully my phone saved something I forgot about. The autofill feature has saved me before with other accounts. Thanks for the tip! And yes, the rent stress is killing me, I'm literally losing sleep over this 😅

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Ryan Young

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I feel your pain! Been there myself and it's absolutely maddening. Here's what I learned from my own nightmare experience: First, definitely try what others mentioned about checking ALL your email accounts - I mean every single one, including that old Gmail or Yahoo account you haven't touched in years. Search for "NY.gov", "unemployment", "DOL", and "benefits". Second, if you have Chrome or Safari, check your saved passwords in your browser settings - sometimes they auto-save even when we don't realize it. Third, if those don't work, you HAVE to get to a human. The regular unemployment phone line is basically useless, but try calling the NY.gov ID technical help line instead (it's separate from unemployment customer service). I also heard good things about that Claimyr service people mentioned - expensive but apparently works. Whatever you do, DON'T create a new account as that can flag your claim for fraud review. Hang in there, this system is designed to be horrible but you'll get through it! 💪

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Emma Swift

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This is such a comprehensive response, thank you! I'm definitely going to try the browser saved passwords thing first - I use Chrome on my laptop so maybe it auto-saved something. The NY.gov ID technical help line sounds promising too since I've been banging my head against the wall with the regular unemployment number. It's so frustrating that they make this process so unnecessarily difficult when people are already stressed about money. Really appreciate everyone's help in this thread!

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GalaxyGlider

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This is so unfair! How are we supposed to survive when they take most of our benefits for back support? The whole system is broken.

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AstroAce

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I understand the frustration, but child support obligations don't disappear when you're unemployed. The deductions are meant to ensure children continue receiving support even when the paying parent is between jobs.

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NebulaNomad

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If you're concerned about the deduction amount, you might want to contact your local child support enforcement office to discuss a payment plan modification. Sometimes they can work with you to adjust the amount being taken from your unemployment benefits, especially if you can demonstrate financial hardship. You can also request that they leave you with enough to cover basic living expenses - there are usually minimum amounts they have to leave you with. Document everything and keep records of all your communications with both the child support office and NYS Department of Labor.

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KylieRose

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This is really helpful advice! I didn't know you could request a modification or ask them to leave minimum amounts for living expenses. Do you know what the typical minimum they have to leave you with is? I'm worried about not being able to pay rent if they take too much from my unemployment benefits.

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Haley Bennett

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I remember when mine was about to run out last year, I got some kind of letter in the mail maybe 2 weeks before? But honestly the whole system is such a mess, I wouldn't count on getting proper notice. Just keep track yourself.

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Ryder Greene

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You can also calculate it yourself pretty easily! Take your weekly benefit amount and multiply by 26 weeks - that's your maximum. Then check how much you've already collected in your payment history. The difference is what you have left. I started doing this math every few weeks so I could plan ahead. Also worth noting that if you're getting close to running out, you might want to look into whether you qualify for any job training programs through NYS Department of Labor - some of them can extend your benefits while you're in training.

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StarStrider

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That's really helpful math, thanks! I didn't know about the job training programs potentially extending benefits - do you know what kind of programs qualify for that? I'm getting nervous about my benefits ending soon and haven't had much luck with my job search yet.

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Malik Jenkins

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even if you can't get unemployment you should definitely apply for other assistance programs like food stamps or medicaid while you look for new work

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I went through something similar when my long-term home care client passed away. Even though I was paid as a 1099, I filed for unemployment anyway because my work situation really looked more like an employee relationship - I had set hours, used their supplies, couldn't work for others during my shifts, etc. The NYS Department of Labor initially denied my claim, but I appealed and provided documentation showing how controlled my work environment was. It took about 6 weeks, but they eventually approved it after reviewing the employment relationship more closely. Don't assume you're automatically disqualified - if your work arrangement had employee-like characteristics, it's worth filing and letting them make the determination.

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Malik Johnson

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@Elijah O'Reilly That's really helpful to know someone successfully appealed this type of situation! What specific documents did you submit to prove the employee-like relationship? I'm trying to figure out what evidence would be strongest for my case - I have text messages about scheduling, receipts for supplies they provided, and my work logs showing consistent hours. Did you have to get a lawyer or were you able to handle the appeal process yourself?

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Carmen Diaz

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@Elijah O'Reilly This gives me hope! I'm in almost the exact same situation - had set hours, used their medical equipment and supplies, couldn't take other clients during my shifts, and they controlled how I provided care. I kept detailed records of my schedule and have text messages from the family about specific care instructions. Did you submit your appeal online or did you have to mail everything in? I'm worried about the timing since I need to file soon but want to be prepared for the appeal process if needed.

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Paolo Marino

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Try calling RIGHT when they open at 8am. I got through after only 20 minutes on hold that way. Any other time of day is basically impossible.

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Yara Haddad

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I went through this exact nightmare last year! What finally worked for me was a combination approach: I used Claimyr to get through to a human (totally worth the cost when you're desperate), and while waiting for that callback I also sent the written request to the Albany PO Box that Zoe mentioned. The written request actually came through first - took about 10 days but I got my 1099-G in the mail. Don't stress too much about the IRS coming after you immediately - they're pretty backlogged too. But definitely get that form sorted ASAP. Also pro tip: once you get through to someone, ask them to email you a copy too so you have it digitally for next year!

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Amara Torres

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This is really reassuring to hear! I've been so stressed thinking the IRS was going to come knocking down my door next week. Good to know they're backlogged too and that the written request actually works - I'm definitely going to try that along with a couple other suggestions from this thread. Thanks for sharing your experience and the tip about asking for an email copy!

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