NY unemployment payment not showing as paid after certification - need DOL phone number ASAP

the regular number is 1-888-209-8124 but good luck getting thru lol. their phone lines are always jammed up & half the time it just hangs up on u after waiting

This happened to me last month. The regular customer service number is 1-888-209-8124, but there are a few possible reasons your payment might be delayed: 1. If this is your first payment after filing a new claim, it can take up to 3 business days longer 2. Bank holidays can delay direct deposits (though there weren't any this week) 3. Sometimes the system flags accounts for random review 4. There could be a technical issue with the payment processing system Before panicking, check your payment history section to see if there's a pending transaction or any messages about holds. Sometimes it shows as certified but the payment is held for review.

i literally just got my payment today even tho i certified sunday too!! the system is SO slow right now, idk why. last week it came tuesday but this week wednesday. maybe yours will come tomorrow? sometimes they batch process them weird

The NYSDOL phone system is completely overwhelmed right now. I was in the same situation last week and tried calling that 888 number for THREE DAYS straight without getting through. The automated system just kept disconnecting me after 2+ hours on hold each time. I finally was able to reach an agent by using Claimyr (claimyr.com). They have a system that basically connects you directly to an unemployment agent and puts you at the front of the phone queue. They have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE The agent I spoke with told me there was a verification flag on my account that was holding up my payment. They removed it right away and my payment showed up the next day. Definitely worth looking into if you can't get through on your own.

THEY'RE PULLING THIS GARBAGE AGAIN!! This happens EVERY FEW MONTHS where they suddenly delay payments with ZERO COMMUNICATION! I've been on UI since October 2025 and they've done this THREE TIMES now. The official line is always some BS about "system maintenance" or "verification processes" but they NEVER WARN ANYONE!!! Keep calling that 888-209-8124 number but be prepared to try 20+ TIMES before getting through. They disconnect calls ON PURPOSE when the queue gets too full. Call EXACTLY when they open at 8:00am for best chance. Lastly - check if your benefit year expired! That would cause payment to stop and you'd need to reapply. Has it been exactly 52 weeks since you first applied???

mine was late 2 but got it today. prob just slow this week

Did you check if you have any outstanding questionnaires or forms to fill out? Sometimes they hold payment if there's something they need you to complete. Log into your account and check the messages section - there might be something waiting for your response. Also, double-check that you answered all certification questions correctly. One wrong answer can hold up payment.

u should also try the alternate number 1-833-586-7763 sometimes it gets u to a different call center. also if u have twitter try messaging @NYSLabor they sometimes respond there when ur desperate

Just wanted to follow up - did your payment come through yet? Sometimes there's a system-wide delay and payments that normally hit Tuesday come through on Thursday instead. If you still haven't received it by tomorrow morning, definitely keep trying to reach an agent.

see! told u it would probably come. the system is just being slow for everyone this week!